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Genesys Developer Jobs in Chicago, IL (NOW HIRING)

Pwc

Contact Center Transformation - Director

Chicago, IL · On-site

$155K - $410K/yr

... engineering within our Advisory practice. Your role will involve setting strategic directions and ... and Genesys CloudCX - Driving the development and customization of contact center software to ...

DURAVANT LLC

Customer Service Manager

Wood Dale, IL · On-site

$99K - $122K/yr

Collaborate closely with engineering, production planning, sales, and logistics teams to manage ... Proficiency with CRM and call center platforms (e.g., Salesforce, Zendesk, Five9, Genesys, or ...

NVENIA

Customer Service Manager

Wood Dale, IL

Collaborate closely with engineering, production planning, sales, and logistics teams to manage ... Proficiency with CRM and call center platforms (e.g., Salesforce, Zendesk, Five9, Genesys, or ...

Duravant

Customer Service Manager

Wood Dale, IL

Collaborate closely with engineering, production planning, sales, and logistics teams to manage ... Proficiency with CRM and call center platforms (e.g., Salesforce, Zendesk, Five9, Genesys, or ...

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All JobsGenesys Developer JobsGenesys Developer Jobs in Chicago, IL

Genesys Developer information

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How much do genesys developer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for genesys developer in Chicago, IL is $58.98, according to ZipRecruiter salary data. Most workers in this role earn between $52.74 and $67.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys developer?

To thrive as a Genesys Developer, you need expertise in computer programming, call center technologies, and knowledge of the Genesys telecommunications platform, often backed by a degree in computer science or a related field. Familiarity with Genesys Composer, Genesys Engage/Cloud, APIs, and certification like Genesys Certified Professional is highly valued. Strong problem-solving abilities, teamwork, and excellent communication skills help developers collaborate with both technical teams and business stakeholders. These competencies are essential for designing effective solutions and ensuring seamless customer experiences in complex contact center environments.

What are some common challenges faced by Genesys developers, and how can they be addressed?

Genesys Developers often encounter challenges related to integrating Genesys with multiple third-party systems, customizing solutions to meet specific business requirements, and maintaining high system reliability. Addressing these challenges typically involves staying updated with platform changes, following best practices for documentation and version control, and working closely with cross-functional teams such as QA, network engineers, and business analysts. Proactive communication and a willingness to learn new features or modules are essential for effectively troubleshooting and delivering robust, scalable solutions. Many organizations support professional development and encourage collaboration, helping developers continuously improve their skills and overcome technical hurdles.

What is a Genesys developer?

A Genesys Developer is responsible for designing, developing, and maintaining customer experience solutions using the Genesys platform. They work with various Genesys technologies, such as Genesys Cloud, PureEngage, or PureConnect, to configure IVR, routing strategies, and integrations with backend systems. Their role often includes scripting, API development, troubleshooting, and optimizing contact center workflows. They collaborate with business teams to enhance customer support experiences through automation and personalization. Strong programming skills, knowledge of telephony systems, and familiarity with cloud-based contact center solutions are essential for this role.

What are the most commonly searched types of Genesys Developer jobs in Chicago, IL? The most popular types of Genesys Developer jobs in Chicago, IL are:
What are popular job titles related to Genesys Developer jobs in Chicago, IL? For Genesys Developer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Genesys Developer jobs in Chicago, IL look for? The top searched job categories for Genesys Developer jobs in Chicago, IL are:
Genesys Developer jobs near you
Infographic showing various Genesys Developer job openings in Chicago, IL as of August 2026, with employment types broken down into 81% Full Time, 5% Part Time, and 14% Contract. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $122,670 per year, or $59 per hour.

Contact Center Operations Generalist, Business Transformation Architecture

Deloitte

Chicago, IL • On-site

Full-time

Re-posted 17 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

Job description

Contact Center Operations Generalist Architect

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.

Key responsibilities

  • Lead contact center strategy, transformation, and optimization programs
  • Shape target operating models, solution roadmaps, and implementation approaches
  • Advise on CCaaS platform selection, design, and deployment
  • Design and govern AI-enabled service operations use cases
  • Drive measurable improvements in customer experience, efficiency, and quality
  • Partner with client executives and Deloitte teams to deliver sustainable outcomes

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
  • Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
  • Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
  • Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
  • Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
  • Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
  • Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Qualifications:

Contact Center Operations Generalist Architect

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As a Contact Center Operations Generalist, you will lead client-facing transformation efforts that modernize contact center operations across voice and digital channels, with a strong focus on measurable business outcomes. You will advise senior client stakeholders on target operating models, process redesign, and the effective use of leading CCaaS platforms such as Five9, Amazon Connect, Genesys, and NICE. You will also help clients adopt and govern AI-enabled service capabilities including agent assist, summarization, knowledge search, intelligent routing, and quality automation.

Key responsibilities

  • Lead contact center strategy, transformation, and optimization programs
  • Shape target operating models, solution roadmaps, and implementation approaches
  • Advise on CCaaS platform selection, design, and deployment
  • Design and govern AI-enabled service operations use cases
  • Drive measurable improvements in customer experience, efficiency, and quality
  • Partner with client executives and Deloitte teams to deliver sustainable outcomes

A successful candidate would possess these skills:

  •   Ability to work independently and collaborate as part of a team
  •   Effective written and verbal communication skills
  •   Meticulous attention to detail and quality of work product
  •   Ability to build and sustain professional relationship
  •   Ability to lead projects or workstreams
  •   Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  •   Strong interpersonal skills and professional demeanor
  •   Ability to meet deadlines
  •   Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

  • 10+ years of experience in contact center operations, customer service operations, and/or contact center transformation (consulting and/or industry)
  • Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE)
  • Experience partnering with Workforce Management and Quality teams to improve forecasting, scheduling, adherence/occupancy, calibration, and coaching programs
  • Experience enabling AI-powered service operations (e.g., agent assist, summarization, knowledge search, intelligent routing, quality automation), including adoption, measurement, and controls (privacy/PII, monitoring, escalation)
  • Bachelor's degree in Computer Science, Engineering, or equivalent work experience
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • Experience with WEM/QM/WFM suites (e.g., recording, quality, coaching, performance dashboards) in enterprise contact center environments
  • Experience with omnichannel and digital service strategies that improve containment/deflection and reduce repeat contacts
  • Experience with speech/text analytics or voice-of-customer programs that drive operational improvements tied to KPI outcomes
  • Experience establishing AI governance and operational runbooks for contact center use cases (human-in-the-loop, monitoring, auditability)
  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $171,500 to $307,500.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#Customer_US

#SS_US

 
Education:Bachelor's DegreeEmployment Type:

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