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Ivr Developer Jobs in Illinois (NOW HIRING)

Syntricate Technologies

IVR Developer

Chicago, IL · On-site

Syntricate Technologies is seeking an IVR Developer to join their team in Chicago, IL. The role involves providing technical expertise in IVR solution design and application development, along with ...

CEDENT

Contact Center Solution Architect

Chicago, IL · Remote

$65 - $85.50/hr

... DevOps practices. * Lead design solutions/solution blue prints, artifacts/ hands on code involving Conversational AI , IVR systems , chatbot/web chat solutions , and cloud-native web applications

Next Step Systems

NICE Solutions Designer

Chicago, IL · On-site

... Engineering. - 5+ years of experience with NICE inContact products. - 5+ years of experience with contact center services administration and IVR scripting. - Expertise in NICE inContact, including ...

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Ivr Developer information

What is an IVR developer?

An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.

What does an IVR developer do?

IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.

What are the key skills and qualifications needed to thrive as an IVR developer?

To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.

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Ivr Developer jobs near you
Infographic showing various Ivr Developer job openings in Illinois as of August 2026, with employment types broken down into 85% Full Time, 2% Part Time, and 13% Contract. Highlights an 80% Physical, 6% Hybrid, and 14% Remote job distribution.

IVR Developer

Syntricate Technologies

Chicago, IL • On-site

Full-time

Re-posted 27 days ago

Job description

Job Summary:
Syntricate Technologies is seeking an IVR Developer to join their team in Chicago, IL. The role involves providing technical expertise in IVR solution design and application development, along with implementing complex solutions and troubleshooting issues.
Responsibilities:
• Provide technical expertise in all aspects of IVR solution design and application development.
• Implement complex solutions involving Web Services, SOA, VXML and Voice Object.
• Troubleshoot issues by reading logs, tracing calls and analyzing problems.
Qualifications:
Required:
• Minimum 6+ Years of experience as IVR developer and provide technical expertise in all aspects of IVR solution design and application development.
• Experience in Genesys composer and IVR call flow development is must.
• Experience with implementing complex solutions involving Web Services, SOA, VXML and Voice Object
• Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP)
• Familiarity with Contact Center technologies, integration experience with Avaya Interaction Center and PBX like Avaya/Cisco
• Good troubleshooting skills (Log reading, tracing calls and analyzing issues)
• Proficient in Oracle
• Excellent analytical skills. Must have the ability to understand problems, identify root cause and derive potential solutions.
• Ability to apply technical/end-user knowledge to a range of situations.
Preferred:
• Genesys, Cisco and Azure Certifications Preferred.
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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