ZipRecruiter

Log In

1

Genesys Engineer Jobs in Ohio (NOW HIRING)

ComResource

Genesys Developer/Engineer

Columbus, OH

ComResource is looking for a Genesys Developer/Engineer. Responsibilities: * Develop, upgrade, test, implement, and document software components of client applications. * Work independently and ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

$100 - $125/hr

The Senior Telecom Engineer provides technical leadership for enterprise voice, contact center ... Genesys Cloud Contact Center Xima Avaya Cloud Office (ACO) Voice infrastructure SIP-based ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

The Senior Telecom Engineer provides technical leadership for enterprise voice, contact center ... Genesys Cloud Contact Center * Xima * Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based ...

Volto USA

Enterprise IVR Ops Google CCAI

Cincinnati, OH · On-site

$102K - $127K/yr

The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and ... Genesys) - Nice to Have · Identify patterns such as: - The core of the skill set should be ...

next page

Showing results 1-20

All JobsGenesys Engineer JobsGenesys Engineer Jobs in Ohio

Genesys Engineer information

See Ohio salary details

$32

$46

$64

How much do genesys engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for genesys engineer in Ohio is $46.48, according to ZipRecruiter salary data. Most workers in this role earn between $41.09 and $50.32 per hour, depending on experience, location, and employer.

What is a Genesys engineer?

A Genesys Engineer is responsible for designing, implementing, and maintaining the Genesys Contact Center platform to optimize customer interactions. They configure and troubleshoot Genesys Cloud, Engage, or PureConnect solutions, ensuring seamless communication across voice, chat, email, and other channels. Their role involves integrating the platform with third-party systems, scripting call flows, and monitoring system performance. Additionally, they collaborate with cross-functional teams to enhance customer experience and support operational goals.

What are the key skills and qualifications needed to thrive as a Genesys engineer?

To thrive as a Genesys Engineer, you need strong experience in contact center technologies, VoIP infrastructure, and a solid grasp of computer networks, often supported by a relevant degree in IT or engineering. Familiarity with Genesys platforms (such as PureConnect, PureEngage, or Cloud), scripting languages, and certifications like Genesys Certified Professional are highly valued. Problem-solving abilities, effective communication, and teamwork are important soft skills in this position. These competencies are crucial for successfully designing, implementing, and maintaining contact center solutions that support seamless customer experiences.

What are some common challenges Genesys engineers face in their daily work?

Genesys Engineers often encounter challenges such as integrating complex contact center systems with a variety of third-party applications and ensuring minimal downtime during updates or migrations. They may also need to troubleshoot intricate configuration issues, optimize system performance, and adapt quickly to evolving business requirements. Close collaboration with IT, operations, and customer support teams is typical, requiring both technical acumen and strong interpersonal skills. Successfully navigating these challenges enables Genesys Engineers to deliver reliable and scalable solutions that support effective customer service operations.

What are the most commonly searched types of Genesys Engineer jobs in Ohio?

The most popular types of Genesys Engineer jobs in Ohio are:

What are popular job titles related to Genesys Engineer jobs in Ohio?

For Genesys Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Genesys Engineer jobs in Ohio look for?

The top searched job categories for Genesys Engineer jobs in Ohio are:

What cities in Ohio are hiring for Genesys Engineer jobs?

Cities in Ohio with the most Genesys Engineer job openings:

Genesys Engineer jobs near you
Infographic showing various Genesys Engineer job openings in Ohio as of August 2026, with employment types broken down into 40% Full Time, 4% Temporary, and 56% Contract. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $96,675 per year, or $46.5 per hour.

Genesys Developer/Engineer

ComResource

Columbus, OH

Full-time

Posted 7 days ago

Job description

ComResource is looking for a Genesys Developer/Engineer.

Responsibilities:

  • Develop, upgrade, test, implement, and document software components of client applications.
  • Work independently and within teams throughout all phases of the development lifecycle.
  • Communicate with end users, business analysts, and systems analysts to determine features, requirements, and solution design.
  • Document technical specifications and designs.
  • Troubleshoot and resolve application issues as needed.
  • Participate in code reviews and apply corrections as required.
  • Adhere to established change control processes and write and revise documentation, including operations and user guidelines.
  • Define and document requirements and develop supportable application solutions to automate business processes.
  • Lead development efforts consisting of multiple developers or multi-thread development projects.
  • Design, document, and enforce architectural and design standards.
  • Gather and drive stakeholder requirements and product vision through planning, analysis, development, and testing phases.
  • Maintain a thorough understanding of the data, sources of data, and relationships of data.
  • Troubleshoot and resolve complex application issues and advise others on detailed specifications for translating into structured application programs.

Essentials:

  • BA/BS in Computer Science or a related field, or equivalent combination of education and experience.
  • 5+ years of experience developing code and managing projects in the required technology.
  • Expert knowledge of software tools, platforms, and processes including C#, .NET, Java, SOA, or other OOA/OOD languages.
  • Expert knowledge of databases and related tools and utilities.
  • Expert knowledge and experience in DataStage scripting.
  • Advanced proficiency in analysis, leadership, and communication skills, both verbal and written, across all organizational levels.
  • Proven record of working well in a team environment with strong problem-solving skills.

Req ID: AM664403831