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Genesys Jobs in Ohio (NOW HIRING)

Genesys Cloud Services, Inc.

$120 - $160/hr

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

Genesys Cloud Services, Inc.

$102.57 - $170.96/hr

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

Genesys Cloud Services, Inc.

$120 - $160/hr

Genesys Cloud Services, Inc. is looking for a Cloud Security & Audit Solution Architect to act as a Security Subject Matter Expert for customer assessments. The role demands strong technical ...

Genesys

Principal Applied AI Engineer, Finance

Delaware, OH

  • Medical

  • Dental

  • Vision

  • Retirement

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

This role drives requirements definition, solution design alignment, and delivery execution across complex contact center initiatives, with a strong emphasis on Genesys CX Cloud, offshore operations ...

PNC Bank

Software Engineer Principal

Strongsville, OH · On-site

$124K - $167K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead integrations with key platforms, including: oContact Center Platforms (Genesys, Avaya) oWorkforce Engagement Management (WEM) Solutions oTelephony and IVR Systems oAgent Desktop Platforms oHR ...

Volto USA

Enterprise IVR Ops Google CCAI

Cincinnati, OH · On-site

$102K - $127K/yr

... logs (e.g., Genesys) - Nice to Have · Identify patterns such as: - The core of the skill set should be understanding the impacts o Intent misfires o Latency spikes o API failures/timeouts o ...

Acrisure

Manager, Customer Analytics

Cleveland, OH · On-site

$1 - $2/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salesforce, Genesys, Pendo, Qualtrics and Power BI * Build scalable data models to support self-service analytics and reporting * Ensure data accuracy, consistency, and governance across systems ...

Tas Aviation Inc

Avionics Manager

Defiance, OH · On-site

$50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Autopilot installation experience -- Garmin, S‑TEC, Genesys, etc. Bonus Skills * Cessna Citation avionics experience * King Air or Conquest avionics experience * Custom panel fabrication * Customer ...

MX Store

Avionics Manager

Defiance, OH · On-site

$50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Autopilot installation experience - Garmin, S-TEC, Genesys, etc. Bonus Skills * Cessna Citation avionics experience * King Air or Conquest avionics experience * Custom panel fabrication * Customer ...

MX Store

Avionics Manager

Defiance, OH · On-site

$50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Autopilot installation experience - Garmin, STEC, Genesys, etc. Bonus Skills * Cessna Citation avionics experience * King Air or Conquest avionics experience * Custom panel fabrication * Customer ...

Belcan

Senior RF Design Engineer

Liberty Township, OH

$125K - $175K/yr

Expert in Engineering Design Software tools such as Genesys, AWR, and SPICE. * Demonstrated ability to lead complex technical projects. * Strong business acumen and ability to manage client ...

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$18

$49

$76

How much do genesys jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for genesys in Ohio is $49.92, according to ZipRecruiter salary data. Most workers in this role earn between $38.85 and $59.66 per hour, depending on experience, location, and employer.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry certifications depending on the role.

What are the most commonly searched types of Genesys jobs in Ohio?

The most popular types of Genesys jobs in Ohio are:

What are popular job titles related to Genesys jobs in Ohio?

For Genesys jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Genesys jobs in Ohio look for?

The top searched job categories for Genesys jobs in Ohio are:

Genesys jobs near you
Infographic showing various Genesys job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $103,834 per year, or $49.9 per hour.

Senior Genesys Cloud Engineer

1 point system

Cincinnati, OH • On-site

$55/hr

Contractor

Re-posted 27 days ago

Job description

Job Title

Senior Genesys Cloud Engineer

Client

Confidential

Location

Worthington, OH/Cincinnati, OH/Wilmington, DE (Hybrid : 3 days in office and 2 days remote)

Type of Hire

6 MONTHS CTH

Rate

$55/hr. on W2

 
The primary duties of the Genesys Cloud Senior Engineer are to:

  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
  • Voice, Chat and Email routing
  • Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Familiar with integrations with SalesForce Voice Cloud
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Generates usage and network traffic reports for voice video and messaging systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
  • Acknowledges and abides by all Information Security Policies.

 
Minimum Qualifications:

  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years’ of technical or applicable experience
  • 2+ years’ experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Development skills/certifications HTML REST WEB Services Microsoft SQL Server Web-services, 3rd party APIs
  • Genesys PureCloud API’s
  • Expertise in Architect flows
  • SIP and H323 troubleshooting knowledge and experience
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
  • Java/JavaScript
  • Excellent analytical skills, especially in a telecommunications field.
  • Ability to conduct research into telecommunications issues and products.
  • Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
  • Working technical knowledge of current Internet and network protocols, operating systems, and standards.
  • Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.