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Genesys Remote information

Does Genesis offer remote positions?

Genesys offers remote positions for various roles, allowing employees to work from home depending on the job requirements and company policies. Many customer service, technical, and support roles at Genesys are available as remote opportunities, often requiring familiarity with collaboration tools and remote work best practices.

What is a Genesys Remote job?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What is the salary in Genesys?

Genesys remote customer service and technical support roles typically offer salaries ranging from $40,000 to $60,000 annually, depending on experience, location, and specific job responsibilities. Compensation may also include benefits such as health insurance and flexible schedules, with some positions offering performance-based bonuses.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

Is Genesys a good company to work for?

Genesys offers remote customer experience roles that often involve using cloud-based contact center software. The company is generally considered a stable employer with opportunities for skill development, but experiences can vary based on role and location.

Does Genesys offer remote work options?

Genesys offers remote work options for many of its roles, including customer service and technical positions. Remote work availability can vary by position and location, and employees often use collaboration tools like Genesys Cloud to perform their duties remotely.

What are some common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.

What are the most commonly searched types of Genesys jobs in Ohio? The most popular types of Genesys jobs in Ohio are:
What are popular job titles related to Genesys Remote jobs in Ohio? For Genesys Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Genesys Remote jobs in Ohio look for? The top searched job categories for Genesys Remote jobs in Ohio are:
What cities in Ohio are hiring for Genesys Remote jobs? Cities in Ohio with the most Genesys Remote job openings:
Genesys Remote jobs near you
Infographic showing various Genesys Remote job openings in Ohio as of July 2026, with employment types broken down into 8% Locum Tenens, 16% Internship, 68% Full Time, 5% Part Time, 2% Contract, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Technical Business Analyst (Remote)

Signet Jewelers Ltd.

Akron, OH • On-site, Remote

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Signet Jewelers rating

6.8

Company rating: 6.8 out of 10

Based on 295 frontline employees who took The Breakroom Quiz

17th of 29 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
Technical Business Analyst
Remote
POSITION SUMMARY:
The Technical Business Analyst IV serves as the liaison between business stakeholders and technical teams, driving requirements gathering, system analysis, solution design, testing, and production support activities. This role is responsible for understanding business processes, analyzing system functionality, and translating business needs into detailed functional and technical requirements that support development, testing, and implementation efforts.
The ideal candidate has strong Salesforce experience, excellent analytical skills, and the ability to work effectively with business users, developers, testers, and vendors. Experience with Contact Center as a Service (CCaaS) platforms is a plus.
KEY RESPONSIBILITIES:
  • Lead requirements gathering sessions with business stakeholders and technical teams
  • Perform detailed system analysis to support solution design, impact assessments, troubleshooting, and root cause analysis
  • Translate business needs into clear, detailed requirements that are actionable for developers, testers, and support teams
  • Analyze system integrations, data flows, business rules, and technical dependencies to identify impacts of proposed changes
  • Use SQL to analyze data, validate business rules, support requirements analysis, and troubleshoot production issues
  • Use tools such as Postman to validate APIs, troubleshoot integrations, and support testing activities
  • Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions
  • Support Agile project delivery, including backlog refinement, testing, user acceptance testing (UAT), and release validation
  • Monitor project progress, communicate risks and issues, and maintain project documentation
  • Investigate production issues and coordinate resolution efforts with business and technical teams
  • Assist with end-user training, adoption, and post-production support

KEY QUALIFICATIONS:
  • Bachelor's degree in Information Systems, Computer Science, Business, or equivalent experience with 5+ years of Business Analyst, Business Systems Analyst, or Technical Business Analyst experience
  • 3+ years of Salesforce experience, preferably with Service Cloud and related customer service solutions
  • Experience creating requirements that support both business objectives and technical implementation
  • Understanding of system integrations, APIs, data flows, and software development lifecycle (SDLC) methodologies
  • Working knowledge of cloud platforms such as AWS or Azure and general cloud architecture concepts
  • Strong communication, problem-solving, and stakeholder management skills
  • Experience with CCaaS platforms (Genesys, Amazon Connect, NICE CXone, Five9, LivePerson, or similar), preferred
  • Experience supporting Salesforce integrations and customer service technologies, preferred
  • Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or similar), preferred
  • Experience working in AWS or Azure environments supporting enterprise applications and integrations, preferred

BENEFITS AND PERKS:
  • Comprehensive healthcare, dental, and vision insurance to keep you and your family covered that is active on day 1 of employment
  • Generous 401(k) matching after just one year to help secure your financial future
  • Ample paid time off, plus seven holidays to recharge and unwind
  • Exclusive discounts on premium merchandise just for you
  • Dynamic Learning & Development programs to support your growth
  • And more!

The salary range for this opportunity is $100,000-$125,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

What Signet Jewelers employees say

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About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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