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Manager Genesys Jobs in Ohio (NOW HIRING)

Genesys

$100 - $140/hr

At Genesys, our Key Account Manager are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. In this ...

Genesys Cloud Services, Inc.

$120 - $160/hr

Generate and validate evidence showing how Genesys Cloud security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response ...

Genesys Cloud Services, Inc.

$102.57 - $170.96/hr

Integrate Genesys AI components with customer CRM, ERP, and third-party systems* Establish implementation KPIs and analytics to measure model and journey performance from day one -- not as an ...

Acrisure

Manager, Customer Analytics

Cleveland, OH · On-site

$1 - $2/hr

What You'll Do We are seeking a Manager of Data Analytics to enhance our customer insights function ... Salesforce, Genesys, Pendo, Qualtrics and Power BI * Build scalable data models to support self ...

defi AUTO LLC

Cash Management Manager

Columbus, OH · On-site

Genesys (scheduling platform) experience is a plus. Additional Eligibility Requirements: * Ability to create and analyze reports. * Strong financial/metrics-based background. * Experience in managing ...

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Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

What are the most commonly searched types of Genesys jobs in Ohio?

The most popular types of Genesys jobs in Ohio are:

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For Manager Genesys jobs in Ohio, the most frequently searched job titles are:

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Manager Genesys jobs near you
Infographic showing various Manager Genesys job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution.

Genesys Engage Composer Developer

Columbus, OH • On-site

Syntricate Technologies
IT Services • 51 - 200 employees
Learn more about Syntricate Technologiesexternal

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Syntricate Technologies is seeking a Genesys Engage Composer Developer. The role involves developing and configuring call routing strategies within the Genesys platform, as well as troubleshooting and managing large-scale deployments.
Responsibilities:
• ECCS Call Routing developer with Genesys 8.5 and SIP experience
• Voice/Routing Strategies development in Genesys composer
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred).
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
• Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server.
Qualifications:
Required:
• ECCS Call Routing developer with Genesys 8.5 and SIP experience
• Voice/Routing Strategies development in Genesys composer
• Genesys Rule Engine, GRE and GRAT development and configuration.
• Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with Client. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, Genesys IRD, Media server, and ICON/Info Mart.
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing).
• Experience in Contact Center Technology with hands-on experience on high-complexity Genesys implementations (8.x and above) with focus on call routing, queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
• In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the T-Lib Event Model
• Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server
Preferred:
• Experience working on Genesys IRD Development, Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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