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Manager Genesys Jobs in Ohio (NOW HIRING)

Genesys Cloud Services, Inc.

$120 - $160/hr

Generate and validate evidence showing how Genesys Cloud security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response ...

Genesys Cloud Services, Inc.

$102.57 - $170.96/hr

Integrate Genesys AI components with customer CRM, ERP, and third-party systems* Establish implementation KPIs and analytics to measure model and journey performance from day one -- not as an ...

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

... management experience * Extensive contact center experience * Hands-on experience with Genesys CX Cloud or similar platforms * Strong expertise in requirements gathering, Agile methodology ...

Acrisure

Manager, Customer Analytics

Cleveland, OH

$1 - $2/hr

What You'll Do We are seeking a Manager of Data Analytics to enhance our customer insights function ... Salesforce, Genesys, Pendo, Qualtrics and Power BI * Build scalable data models to support self ...

MX Store

Avionics Manager

Defiance, OH · On-site

$50/hr

Coordinate workflow and scheduling - Assign tasks, manage shop priorities, and ensure efficient ... Autopilot installation experience - Garmin, S-TEC, Genesys, etc. Bonus Skills * Cessna Citation ...

Tas Aviation Inc

Avionics Manager

Defiance, OH · On-site

$50/hr

Coordinate workflow and scheduling -- Assign tasks, manage shop priorities, and ensure efficient ... Autopilot installation experience -- Garmin, S‑TEC, Genesys, etc. Bonus Skills * Cessna Citation ...

Tas Aviation Inc

Avionics Manager

Defiance, OH · On-site

Coordinate workflow and scheduling Assign tasks, manage shop priorities, and ensure efficient ... Autopilot installation experience Garmin, STEC, Genesys, etc. Bonus Skills * Cessna Citation ...

MX Store

Avionics Manager

Defiance, OH

$50/hr

Coordinate workflow and scheduling - Assign tasks, manage shop priorities, and ensure efficient ... Autopilot installation experience - Garmin, STEC, Genesys, etc. Bonus Skills * Cessna Citation ...

PNC Bank

Software Engineer Principal

Strongsville, OH · On-site

$124K - $167K/yr

Lead integrations with key platforms, including: oContact Center Platforms (Genesys, Avaya) oWorkforce Engagement Management (WEM) Solutions oTelephony and IVR Systems oAgent Desktop Platforms oHR ...

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Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

What are the most commonly searched types of Genesys jobs in Ohio? The most popular types of Genesys jobs in Ohio are:
What are popular job titles related to Manager Genesys jobs in Ohio? For Manager Genesys jobs in Ohio, the most frequently searched job titles are:
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Manager Genesys jobs near you
Infographic showing various Manager Genesys job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution.

Senior Genesys Cloud Engineer

1 point system

Cincinnati, OH • On-site

$55/hr

Contractor

Re-posted 19 days ago

Job description

Job Title

Senior Genesys Cloud Engineer

Client

Confidential

Location

Worthington, OH/Cincinnati, OH/Wilmington, DE (Hybrid : 3 days in office and 2 days remote)

Type of Hire

6 MONTHS CTH

Rate

$55/hr. on W2

 
The primary duties of the Genesys Cloud Senior Engineer are to:

  • Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts
  • Voice, Chat and Email routing
  • Administers and supports PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Familiar with integrations with SalesForce Voice Cloud
  • Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root-cause analysis.
  • Serves as resident expert for PureCloud (Genesys Cloud) capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation.
  • Leads development of long-term strategies and capacity planning for meeting future Omni Channel platform needs.
  • Develops and delivers architect flows, Scripts and IVR/ACD Attendant scripts.
  • Handles Move Add and Changes, including user setup.
  • Communicates effectively with end users regarding the status of their requests.
  • Remains current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
  • Participates in PCI compliance activities as required, including providing evidence for quarterly and yearly audits.
  • Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed.
  • Performs Root Cause Analysis of Unified and Telecom Incidents.
  • Conducts testing ad development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
  • Monitors and identifies capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
  • Generates usage and network traffic reports for voice video and messaging systems.
  • Configures, tests, maintains, monitors, and troubleshoots end user unified messaging telephony, and voice/data software products.
  • Designs and supports Omni channel applications, including Voice, email and Chat.
  • Communicates effectively with business line managers regarding the status of their department’s request.
  • Acknowledges and abides by all Information Security Policies.

 
Minimum Qualifications:

  • Bachelor’s degree (BS/BA) or equivalent in Computer Sciences, Business Administration, or related field.
  • 6+ years’ of technical or applicable experience
  • 2+ years’ experience in Genesys Purecloud platforms.
  • Genesys PureCloud certification required.
  • Experience administrating and supporting PureCloud (Genesys Cloud) Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
  • Development skills/certifications HTML REST WEB Services Microsoft SQL Server Web-services, 3rd party APIs
  • Genesys PureCloud API’s
  • Expertise in Architect flows
  • SIP and H323 troubleshooting knowledge and experience
  • Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
  • Java/JavaScript
  • Excellent analytical skills, especially in a telecommunications field.
  • Ability to conduct research into telecommunications issues and products.
  • Strong hands-on knowledge of the configuration and optimization of telecommunications equipment, video teleconferencing equipment, and voice/data equipment.
  • Working technical knowledge of current Internet and network protocols, operating systems, and standards.
  • Working technical knowledge of current telecommunications practices, protocols, and principles in call center environments.