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Manager Genesys Jobs (NOW HIRING)

RIT Solutions, Inc.

Project Manager - Genesys

The Project Manager will manage the implementation of Genesys Cloud Contact Center projects, ensuring quality delivery and adherence to project methodologies. Responsibilities : • Handling all ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.NET) Salary is DOE and ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys Reporting * Genesys Voice Portal * Genesys SIP Server * Genesys eServices Desired ...

Saxon Global

Technology Lead - Genesys

Dallas, TX

Contact Center Products/Utilities ,Genesys,Supply Chain Management ,Genesys,XML Technologies ,VXML At least 4 years of experience with Information Technology Preferred : At least 4 years of ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Required qualifications to be successful in this role 1. 7+ years of experience managing Genesys Call flow 2. 5+ years experience in Java, SpringBoot technologies. 3. 3+Experience in utilizing APIs ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Required qualifications to be successful in this role 1. 7+ years of experience managing Genesys Call flow 2. 5+ years experience in Java, SpringBoot technologies. 3. 3+Experience in utilizing APIs ...

Syntricate Technologies

Genesys developer

Tampa, FL · On-site

$71K - $97K/yr

Design and implement Knowledge Management • Design and implement Genesys Agent Assist and Intelligent support queue routing • Build custom dashboard based on business requirement • Troubleshoot ...

PTP

Senior Speech Scientist - REMOTE

Sacramento, CA · On-site +1

$97K - $133K/yr

Nuance Speech Server, Nuance License Manager, Genesys GVP (8.5, 9) * Python or Java * Speaker verification products Salary is DOE and is extremely competitive. We are a growing company with a solid ...

Syntricate Technologies

Genesys PO

Cary, NC · On-site

Backlog grooming, Sprint Planning • Excellent Communication, organization and planning skills • Stakeholder Management • 3+ years' current experience working supporting Genesys Contact Center ...

Genesys

$113K - $113K/yr

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Guide Project Managers and Program Managers in managing dependencies, executing mitigation plans ...

PTP

Genesys Developer - REMOTE

Sacramento, CA · On-site +1

Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys Desktop (iWS, WDE and WWE) * .NET and C# Development Desired Experience * Genesys Routing

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Genesys Engineer

Phoenix, AZ · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Ability to manage multiple priorities in a fast-paced, high-growth environment. * Strong ...

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$81.7K

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How much do manager genesys jobs pay per year?

As of Aug 30, 2026, the average yearly pay for manager genesys in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

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Manager Genesys jobs near you
Infographic showing various Manager Genesys job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Project Manager - Genesys

Remote

RIT Solutions, Inc.
Recruiting and Staffing Services • 201 - 500 employees
Learn more about RIT Solutions, Inc.external

Full-time

Re-posted 7 days ago

Job description

Job Summary:
RIT Solutions, Inc. is a company focused on delivering enterprise-wide Contact Center solutions. The Project Manager will manage the implementation of Genesys Cloud Contact Center projects, ensuring quality delivery and adherence to project methodologies.
Responsibilities:
• Handling all aspects of project delivery using the Telecommunication Professional Services Project Delivery Model.
• Planning and executing of complex Genesys Cloud Call Center technology project lifecycle implementations.
• Providing project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk. Using technical understanding to ensure engineering milestones are achievable and aligned to solution end state.
• Interfacing with Management, PMO program stakeholders, and customer representatives.
• Tracking and presenting dashboard project metrics to management.
• Facilitating the definition and documentation of project requirements, scope, and deliverables.
• Developing and maintaining project plans, action logs, risk and issue logs in Smartsheets
• Being accountable for delivering projects on time, within budget, and with high quality.
• Handling resource forecasting and tracking.
• Applying subject matter expertise on Genesys Cloud contact center technologies required to design and deliver custom solutions. Ensuring all flow down requirements are managed to overall project scope, including TPVs and internal suppliers.
• Handling the most complex problems and developing resolutions independently.
• Leading cross-functional, high performance, virtual teams.
• Actively managing customer expectations.
• Escalating issues that require executive attention.
Qualifications:
Required:
• Active PMP certification.
• Project management experience in the Genesys Cloud Contact Center Services area.
• Genesys, Avaya, and IVR technologies experience (CPE).
• Four or more years of relevant work experience.
• Microsoft Office Experience (Project, Word, Excel, and Visio).
Preferred:
• A degree.
• Eight or more years of project management experience in the Contact Center Services area.
• Agile and Waterfall project methodologies experience.
• Enhanced telecommunications knowledge.
• Expert level vendor management skills, including contract agreements, negotiations, service level agreements, and performance measurements.
• Experience coordinating management of technical, security, and network architecture frameworks.
• Demonstrated excellent written and verbal communication skills.
• Experience with Clarity and Smartsheets.
Company:
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection). Founded in 2019, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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