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Manager Genesys Jobs (NOW HIRING)

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys Reporting * Genesys Voice Portal * Genesys SIP Server * Genesys eServices Desired ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.NET) Salary is DOE and ...

Saxon Global

Technology Lead - Genesys

Dallas, TX · On-site

Contact Center Products/Utilities ,Genesys,Supply Chain Management ,Genesys,XML Technologies ,VXML At least 4 years of experience with Information Technology Preferred : At least 4 years of ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Required qualifications to be successful in this role 1. 7+ years of experience managing Genesys Call flow 2. 5+ years experience in Java, SpringBoot technologies. 3. 3+Experience in utilizing APIs ...

System One

Genesys Call Flow Developer Lead

Pittsburgh, PA · On-site

$57.25 - $75/hr

Required qualifications to be successful in this role 1. 7+ years of experience managing Genesys Call flow 2. 5+ years experience in Java, SpringBoot technologies. 3. 3+Experience in utilizing APIs ...

VLink Inc

Genesys Call Flow Lead Developer

Dallas, TX · On-site

$58.50 - $76.75/hr

Bachelor''s or Master''s degree in Computer Science, Information Systems, or a related field Requirements / Qualifications: * 7+ years of experience managing Genesys Call flow * 5+ years experience ...

Jobsbridge

Genesys Engineer

Hartford, CT · On-site

... Management on Genesys, Upgrades of Genesys Qualifications Genesys Framework, Genesys Voice Platform Additional Information Multiple Openings

Syntricate Technologies

Genesys Developer

Tampa, FL · On-site

Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and ...

PTP

Senior Speech Scientist - REMOTE

Sacramento, CA · On-site +1

$97K - $133K/yr

Nuance Speech Server, Nuance License Manager, Genesys GVP (8.5, 9) * Python or Java * Speaker verification products Salary is DOE and is extremely competitive. We are a growing company with a solid ...

AA2IT

Genesys Cloud CX

Fort Worth, TX · On-site

$50 - $80/hr

The hiring manager is seeking a true Subject Matter Expert with extensive, hands on experience designing, configuring, and supporting the Genesys Cloud platform. Candidates without strong, recent ...

Caresoft Inc.

Genesys Developer

New York, NY · On-site

$45 - $50/hr

Title: Genesys Developer Location: New Jersey/New York Duration: Long term Responsibilities ... Experience with management and development of speech recognition systems and grammars. * Experience ...

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Manager Genesys information

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$27.5K

$81.7K

$137.5K

How much do manager genesys jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager genesys in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

More about Manager Genesys jobs
What cities are hiring for Manager Genesys jobs? Cities with the most Manager Genesys job openings:
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Manager Genesys jobs near you
Infographic showing various Manager Genesys job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Genesys Engage Engineer (Deloitte)

Sky Systems, Inc. (SkySys)

Houston, TX • On-site

Full-time

Re-posted 9 hours ago

Job description

Job Summary:
Sky Systems, Inc. is seeking a Genesys Engage Engineer to support enterprise customers in their Engage environment before migrating to Genesys Cloud. The role involves troubleshooting technical issues, installing applications, and managing Genesys Engage components to optimize performance.
Responsibilities:
• supporting an enterprise customers Engage environment prior to them migrating to Genesys Cloud
• troubleshooting through logs for inbound, outbound voice (SIP, URS, ORS, IXN, Stat, MCP, etc.), E-Services email chat, Client, outbound campaigns for both Linux and Windows
• resolving technical issues related to the Genesys platform
• installing Genesys Engage applications on Linux and Windows
• configure and manage Genesys Engage components, including call flows, queues and reporting dashboards to optimize performance
Qualifications:
Required:
• At least 8 years of experience working with Genesys Engage.
• 3 – 4 years of consulting experience, i.e. working for a large consulting company interfacing with customers.
• Experience providing troubleshooting and configuration support of Genesys Engage in a production environment.
• Experience installing Genesys Engage applications in both Linux and Windows.
• Experience configuring and managing Genesys Engage components, specifically call flows, queues and reporting dashboards to optimize performance.
• Experience using Jira for ticket resolution, or a similar tool.
• Experience developing strategies in IRD, Composer and GIA.
Preferred:
• Genesys Cloud enablement and configuration experience.
• Experience utilizing Genesys Cloud platform API.
• Genesys Engage certifications.
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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