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Manager Genesys Jobs (NOW HIRING)

PTP

Genesys Engineer - REMOTE

CA · On-site +1

Genesys Workforce Management * Genesys Agent Desktops (GAD and iWS) * Genesys Info Mart and Interactive Insights * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.NET) Salary is DOE and ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Work closely with Project Managers to ensure on-time, quality delivery * Assist sales team with ... Genesys Reporting * Genesys Voice Portal * Genesys SIP Server * Genesys eServices Desired ...

Genesys

Sr. Customer Success Manager

Encino, CA · On-site +1

Customer Success Manager Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable ...

Saxon Global

Technology Lead - Genesys

Dallas, TX

Contact Center Products/Utilities ,Genesys,Supply Chain Management ,Genesys,XML Technologies ,VXML At least 4 years of experience with Information Technology Preferred : At least 4 years of ...

KACE

Genesys Admin

El Paso, TX · On-site

This position involves the design, customization, integration, and ongoing management of Genesys Cloud CX for a contact center and related technologies to ensure efficient and effective customer ...

Jobsbridge

Genesys Engineer

Hartford, CT · On-site

... Management on Genesys, Upgrades of Genesys Qualifications Genesys Framework, Genesys Voice Platform Additional Information Multiple Openings

Megan soft Inc

Genesys Consultant

Lansing, MI · On-site

$50 - $55/hr

Experience in environment sizing, network design, and failover strategies Genesys Framework Management Administration of core Genesys components: Config Server, Stat Server, Message Server, T-Server ...

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Manager Genesys information

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$27.5K

$81.7K

$137.5K

How much do manager genesys jobs pay per year?

As of Jun 8, 2026, the average yearly pay for manager genesys in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

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What cities are hiring for Manager Genesys jobs? Cities with the most Manager Genesys job openings:
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Manager Genesys jobs near you
Infographic showing various Manager Genesys job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 46% In-person, 27% Hybrid, and 27% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.
Product Manager - Genesys Cloud CCaaS - Austin, TX

Product Manager - Genesys Cloud CCaaS - Austin, TX

Lorven Technologies

Austin, TX • On-site

Full-time

Posted 6 days ago

Job description

I hope you are doing well,
Please share your updated profile if you are interested in the below role.
Our client seeks an Product Manager for a Full Time project in Austin, TX .Below is the detailed requirement
Job Title: Product Manager
Work location : Austin, TX
Duration: Full Time
We are seeking an experienced Product Manager - Assisted Service to lead the modernization of our customer service platforms. This role will focus on transforming legacy contact center systems into a modern Contact Center as a Service (CCaaS) environment, with Genesys Cloud expertise as a must-have skill. You will own the product lifecycle end-to-end, including requirements gathering, backlog management, AI-driven innovation, Proof of Concepts (POCs), and large-scale migration programs, while collaborating with stakeholders across business and technology to deliver world-class customer and agent experiences.
Job Description:
  • Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience
  • 7+ years of product management experience in customer service or contact center technology.
  • Genesys Cloud CCaaS expertise is required (must-have).
  • Strong background in contact center modernization, platform migration, and enterprise integrations.
  • Hands-on experience with requirements gathering, user story writing, and backlog management (JIRA).
  • Proven success in delivering POCs, pilots, and production-scale rollouts.
  • Solid understanding of AI, automation, and analytics in customer service

Technical Skills
  • CCaaS Platforms: Genesys Cloud (required); exposure to other CCAAS solutions is a plus.
  • Exposure to Assisted Service Tools:
    • Agent Assist & Agent Desktop
    • Knowledge Base / Knowledge Management Systems
    • Integration with Case Management solution (Salesforce Service Cloud preferred)
  • Workforce Engagement Management (WEM) Applications: Genesys WEM (preferred)
  • Analytics & Reporting
  • AI/Automation

Key Responsibilities
Product Ownership & Strategy
  • Define and maintain the product vision, strategy, and roadmap for assisted service and CCaaS platforms.
  • Align product initiatives with business goals, customer experience objectives, and operational efficiency.

Requirements & Backlog Management
  • Conduct requirements gathering sessions with business, operations, and technology teams.
  • Write and refine user stories, acceptance criteria, and epics to guide development.
  • Manage and prioritize the product backlog in JIRA, ensuring delivery of high-value features.
  • Collaborate closely with engineering teams to drive execution and resolve blockers.

Contact Center Modernization & Migration
  • Lead the migration of existing contact center platforms to Genesys Cloud CCaaS.
  • Oversee data migration, workflows, call routing, and integrations to ensure seamless adoption.
  • Partner with vendors and IT teams to deliver successful, large-scale deployments.

Innovation, POCs & AI Integration
  • Design and run POCs to validate emerging technologies and prove business value.
  • Drive the integration of AI and automation, including agent-assist, conversational AI, predictive routing, and self-service enhancements.
  • Work with AI/ML teams to embed intelligence into assisted service and agent experiences.

Business Stakeholder Management
  • Act as the primary liaison between stakeholders and technical teams.
  • Clearly communicate roadmap progress, risks, and dependencies to executives and cross-functional teams.
  • Represent the voice of both customers and agents in product decisions
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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