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Manager Genesys Jobs in Washington (NOW HIRING)

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

$112K/yr

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a ...

Hire Talent

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

... Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high ...

Ampcus Inc

Senior IT Project Manager

Washington, DC · On-site

$147K - $148K/yr

... Genesys, AI-enabled technologies, and SharePoint. • Define, manage, and control project scope, objectives, deliverables, milestones, and success criteria in collaboration with business and IT ...

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Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

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Infographic showing various Manager Genesys job openings in Washington as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Genesys Technical Specialist

LMI

Tysons, VA • On-site

Other

Re-posted yesterday

Job description

Overview
LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
  • Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.
  • Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
  • Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
  • Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
  • Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
  • Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
  • Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
  • Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
  • Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.

Qualifications
Minimum Requirements:
  • Bachelor's Degree or higher.
  • Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms.
  • Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
  • Strong business development, cross-functional collaboration, and communication skills.
  • Ability to translate technical capabilities into business value, especially in federal or regulated environments.
  • Proven track record developing and executing joint marketing and go-to-market activities.
  • Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.
  • The ablity to obtain/maintain necessary security clearance

Desired Qualifications:
  • Experience in the federal sector with technology solution sales or partnerships.
  • Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
  • Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
  • Familiarity with solution-based contracting and government procurement processes.

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.
Job Locations
US-VA-Tysons

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