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Genesys Remote Jobs in Washington (NOW HIRING)

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... City Remote Country United States Working time Full-time Description & Requirements Maximus is ... g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs). - Partner with business ...

Miratech

Global Account Director

Washington, DC · On-site +1

... Google, Genesys, etc.) is a plus Additional Information We offer: * Culture of Relentless ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

Job Location Remote work within the United States is authorized. Must support US Eastern time zone ... Experience with enterprise contact center platforms such as Genesys, Amazon Connect, NICE CXone ...

Miratech

Global Account Director

Washington, DC · On-site +1

... Google, Genesys, etc.) is a plus Additional Information We offer: * Culture of Relentless ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

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Genesys Remote information

What is a Genesys Remote?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

What are common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.

What are the most commonly searched types of Genesys jobs in Washington? The most popular types of Genesys jobs in Washington are:
What are popular job titles related to Genesys Remote jobs in Washington? For Genesys Remote jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Genesys Remote jobs in Washington look for? The top searched job categories for Genesys Remote jobs in Washington are:
Genesys Remote jobs near you
Infographic showing various Genesys Remote job openings in Washington as of August 2026, with employment types broken down into 69% Full Time, and 31% Contract. Highlights an 100% Remote job distribution.

Genesys Contact Center Engineer

SYS Integration

Washington, DC • Remote

$58.25 - $78/hr

Contractor

Re-posted 15 days ago

Job description

We are seeking a Part-time Genesys Contact Center Engineer  to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions.

Responsibilities and Duties

  • Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email).
  • Perform troubleshooting, updates, and patching of Genesys Cloud environments.
  • Collaborate with cross-functional teams to ensure seamless integration and performance.
  • Provide support for Packaged Contact Center Enterprise (PCCE) environments.
  • Monitor system performance and implement optimizations for high availability.
  • Develop and maintain documentation for configurations and procedures.
  • Train internal teams or clients on Genesys Cloud usage and best practices.
  • Stay current with Genesys Cloud updates, features, and industry trends.
  • Negotiate and fulfill contract terms with clients.
  • Manage own business operations including invoices and taxes.
  • Market services and maintain client relationships.
  • Ensure compliance with relevant laws and industry standards.
  • Resolve issues related to service delivery independently.

Job Requirements:

  • Genesys Cloud Certification (required).
  • Minimum 2 years of hands-on experience with Genesys Cloud.
  • NICE CXONE  experience preferred.
  • 4+ years of experience in cloud contact center environments.
  • Strong understanding of voice/UC technologies and PCCE support.
  • Bachelor's degree in IT, Computer Science, or equivalent experience.
  • Excellent communication, problem-solving, and documentation skills.
  • Ability to work independently and manage multiple projects.
  • Strong Customer Service skills
  • Strong Troubleshooting Capabilities
  • Proven Computer Networking skills
  • Microsoft Server 2003/2008/2012
  • Microsoft Exchange
  • Active Directory
  • Hardware and software installation
  • Ability to handle and prioritize tasks each day.
  • Fully remote.
  • Flexible hours based on project needs.
  • Reports directly to VP IT

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

Apply