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Remote Cx Jobs in Washington (NOW HIRING)

Aretum

CX Research Analyst

Mclean, VA · On-site +1

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

Aretum

CX Research Analyst

Mclean, VA · Remote

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

Aretum

CX Research Analyst

Mclean, VA · Remote

$105K - $120K/yr

Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

ChurnZero

Product Enablement Manager

Washington, DC · Remote

$95K - $105K/yr

Remote, US-based Target Salary Range: $95,000 to $105,000 What you'll own Feature release ... Sales and CX should leave training able to hold their own in technical conversations, escalating to ...

ChurnZero

Product Enablement Manager

Washington, DC · Remote

$95K - $105K/yr

Remote, US-based Target Salary Range: $95,000 to $105,000 What you'll own Feature release ... Sales and CX should leave training able to hold their own in technical conversations, escalating to ...

CPG Beyond, Inc.

Proposal Associate

Ashburn, VA · On-site +1

$74K - $112K/yr

Ashburn, VA (open to remote or hybrid for strong Commercial or Data Center Estimating Exp) POSITION ... QA/QC and CX Services • Prepares proposals and participates in presentations, as necessary, in ...

Miratech

Global Account Director

Washington, DC · On-site +1

Build and maintain deep executive relationships (CIO, CTO, COO, CX, Digital, Procurement ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

NuAxis Innovations

IT Specialist II

Washington, DC · Remote

We are a federal IT company on a mission to make customer experience (CX) the center of every ... This role is largely responsible for providing remote telephone and email-based IT operational ...

NuAxis Innovations

Front-End Developer

Washington, DC · On-site +1

$117K - $137K/yr

We are a federal IT company on a mission to make customer experience (CX) the center of every ... We are currently seeking a talented and motivated Front-End Developer for a remote federal program ...

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Remote Cx information

See Washington salary details

$13

$27

$54

How much do remote cx jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote cx in Washington is $27.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $32.69 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in Washington?

The most popular types of Cx jobs in Washington are:

What are popular job titles related to Remote Cx jobs in Washington?

For Remote Cx jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in Washington look for?

The top searched job categories for Remote Cx jobs in Washington are:

What cities in Washington are hiring for Remote Cx jobs?

Cities in Washington with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 6% Part Time, 2% Temporary, and 5% Contract. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $56,461 per year, or $27.1 per hour.

CX Research Analyst

Aretum

Mclean, VA • On-site, Remote

$105K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

DHS Suitability Required
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer experience methods, strategic communications, and stakeholder engagement to translate insights into actionable recommendations that improve products, services, and overall user experiences.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities.
  • Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement.
  • Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights.
  • Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives.
  • Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

Requirements
  • BS/BA degree and 5 years of relevant experience, or an equivalent combination of education and experience.
  • Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment.
  • Experience using customer experience research and performance data to influence product, service, or operational strategy.
  • Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.

Preferred
  • Experience applying customer experience (CX) principles, methodologies, and research techniques to understand and improve user or stakeholder experiences.
  • Demonstrated expertise in stakeholder engagement, including conducting interviews, facilitating discussions, and gathering actionable feedback.
  • Experience with user research methods such as surveys, interviews, journey mapping, and qualitative or quantitative analysis.
  • Strong strategic communication skills, with the ability to translate complex research and analysis into clear, concise recommendations.
  • Strong analytical, collaboration, and presentation skills with the ability to work effectively with diverse stakeholders.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements.
Benefits
  • Salary Range: $105,000-$120,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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