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Cx Manager Jobs in Washington (NOW HIRING)

ClickUp

Director, CX Operations

Washington, DC · On-site

Senior Manager, CX Operations At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by ...

Qualtrics

Senior Manager, Product Management - CX

Reston, VA · On-site

$131K - $173K/yr

Senior Manager, Product Management - Locations, CX Why We Have This Role The Senior Manager, PM will lead the Locations team within Customer Experience product management, responsible for the ...

Qualtrics

Senior Manager, Product Management - CX

Reston, VA · On-site

$131K - $173K/yr

Senior Manager, Product Management - Locations, CX Why We Have This Role The Senior Manager, PM will lead the Locations team within Customer Experience product management, responsible for the ...

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All JobsCx JobsCx Manager JobsCx Manager Jobs in Washington

Cx Manager information

See Washington salary details

$26.1K

$69.5K

$116.1K

How much do cx manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for cx manager in Washington is $69,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $78,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Developing skills in data analysis, communication, and leadership is important, and some professionals pursue certifications like the Certified Customer Experience Professional (CCXP) to enhance their qualifications.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.
What are the most commonly searched types of Cx jobs in Washington? The most popular types of Cx jobs in Washington are:
What are popular job titles related to Cx Manager jobs in Washington? For Cx Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Cx Manager jobs in Washington look for? The top searched job categories for Cx Manager jobs in Washington are:
What cities in Washington are hiring for Cx Manager jobs? Cities in Washington with the most Cx Manager job openings:
Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Washington as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $69,486 per year, or $33.4 per hour.

MEP/Cx Project Engineer

Logan Pass Construction

Sterling, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Logan Pass Construction is seeking a motivated MEP/Cx Project Engineer to support field execution on large-scale mission-critical and data center projects. This role works as a field-embedded extension of the MEP/Cx Site Superintendent and helps drive coordination, tracking, documentation, startup readiness, and turnover support across assigned MEP scopes.

This role reports to the Director of MEP / Commissioning (Cx) and works closely with project management, field teams, trade partners, vendors, owners, and commissioning stakeholders to help ensure systems are installed, tracked, tested, and turned over in alignment with project requirements. This position is designed for individuals looking to build the field leadership, technical judgment, and execution discipline required to grow into future MEP/Cx Site Superintendent responsibilities.


We are currently seeking qualified candidates for opportunities in Northern Virginia, West Texas, Charlotte, NC, and Kansas City, MO.


OPERATIONAL FUNCTIONS

Field Coordination & Execution Support (35%)

  • Support day-to-day MEP field execution across assigned areas, workfronts, and system priorities.
  • Coordinate with the MEP/Cx Site Superintendent, GC site teams, trade partners, and vendors to maintain field alignment and execution flow.
  • Assist with equipment receipt, tagging, storage compliance, and installation readiness for major MEP assets.
  • Help identify field conflicts, constructability issues, and sequencing problems; elevate issues with clear documentation and recommended follow-up.


Schedule, Tracking & Documentation (30%)

  • Support short-range planning, look-aheads, and milestone tracking in alignment with the master project schedule.
  • Track field progress, open items, and execution constraints that may impact energization, startup, or turnover dates.
  • Maintain organized field documentation, issue logs, status reporting, and turnover records.
  • Help manage equipment status and project tracking tools, including digital field and commissioning platforms.


Startup, Turnover & QA/QC Support (20%)

  • Support startup planning, turnover readiness, and closeout activities across assigned MEP systems.
  • Help confirm field readiness for energization and startup, including installation completion, access, and documentation status.
  • Assist with startup witnesses, deficiency tracking, closeout actions, and turnover package support.
  • Support QA/QC walks, punch resolution, and field verification activities tied to system readiness.


Communication & Professional Development (15%)

  • Participate in coordination meetings, site walks, and planning sessions with project stakeholders.
  • Communicate status, risks, and follow-up items clearly to the MEP/Cx Site Superintendent and project leadership.
  • Work safely and professionally in active construction environments while supporting disciplined field execution practices.
  • Develop the judgment, technical understanding, and field leadership capability needed to grow into future site leadership roles.


POSITION REQUIREMENTS

  • 2–5 years of experience in construction, field engineering, project engineering, or field coordination roles within mission-critical, data center, or complex MEP/Cx construction environments
  • Related degree preferred; equivalent experience considered
  • Basic to intermediate understanding of construction sequencing, field coordination, QA/QC, startup, and turnover workflows
  • Ability to interpret drawings, specifications, submittals, schedules, and field documentation
  • Strong organizational skills, attention to detail, and follow-through in fast-paced project environments
  • Effective communication skills and the ability to coordinate with field leadership, trade partners, vendors, and project stakeholders
  • Proficiency with Microsoft Word and Excel; familiarity with Procore, Bluebeam, and digital field / commissioning tools preferred
  • Willingness to learn, take direction, operate in the field, and grow into increasing responsibility over time
  • Experience supporting mission-critical, hyperscale, colocation, or other technically complex projects is preferred
  • Military veteran experience in relevant leadership or technical roles is highly valued


MOBILITY REQUIREMENTS

  • Must have a valid driver’s license and ability to rent vehicles
  • Full-time, daily presence at the assigned project site is expected for the duration of the project
  • Willingness and availability to work extended hours, weekends, and night shifts during critical construction, energization, startup, testing, and turnover windows
  • North Virginia is a priority hiring market for this role
  • Ability and willingness to support national project assignments and travel based on business needs
  • Travel may occur by car or air depending on project requirements


BENEFITS PACKAGE

  • Competitive base pay aligned with experience and project responsibility
  • Annual performance-based bonus opportunity
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off, company holidays, and flexible sick leave
  • Clear paths for advancement in a growing, high-performing company
  • A team culture built on respect, accountability, and shared success
  • Per diem and/or housing support for eligible travel assignments
  • Relocation assistance available to relocating candidates.
  • Professional development support (training, certifications, licensing)