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Cx Manager Jobs in Washington (NOW HIRING)

LotusWorks

Commissioning Manager

Leesburg, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

System boundaries and commissioning scope (Cx Matrix / Cx Tree) * Commissioning schedules integrated with P6 and construction milestones * System Start-Up Matrix (SSM) linking equipment readiness, QA ...

LotusWorks

Commissioning Manager

Leesburg, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

System boundaries and commissioning scope (Cx Matrix / Cx Tree) * Commissioning schedules integrated with P6 and construction milestones * System Start-Up Matrix (SSM) linking equipment readiness, QA ...

Medallia, Inc.

Social Media Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Mine Social & CX Intelligence: Actively monitor Reddit, CX forums, LinkedIn threads, and industry ... Social-First DNA: You don't just "manage" social accounts; you're natively immersed in social ...

Medallia

Social Media Manager

Mclean, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Mine Social & CX Intelligence: Actively monitor Reddit, CX forums, LinkedIn threads, and industry ... Social-First DNA: You don't just "manage" social accounts; you're natively immersed in social ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own day-to-day administration and optimization of CX-related platforms and tools * Maintain strong working knowledge of Gladly workflows, rules, inbox management, and escalations * Support system ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own day-to-day administration and optimization of CX-related platforms and tools * Maintain strong working knowledge of Gladly workflows, rules, inbox management, and escalations * Support system ...

Tuckernuck

Customer Insights Lead

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Own day-to-day administration and optimization of CX-related platforms and tools * Maintain strong working knowledge of Gladly workflows, rules, inbox management, and escalations * Support system ...

Comcast

Xfinity Retail Assistant Store Manager

Jessup, MD · On-site

$18.44 - $30.79/hr

Customer Experience (CX); Managing Sales Teams; Sales Objectives; Coaching; Retail Sales; Store Operations Management Salary: Maryland Pay Range: $18.44 - $30.79 Comcast intends to offer the selected ...

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Showing results 21-40

All JobsCx JobsCx Manager JobsCx Manager Jobs in Washington

Cx Manager information

See Washington salary details

$26.1K

$69.5K

$116.1K

How much do cx manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for cx manager in Washington is $69,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $78,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CX manager, and why are they important?

To thrive as a CX Manager, you need expertise in customer experience strategies, data analysis, and a background in business or marketing, often supported by a relevant degree. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Exceptional communication, problem-solving, and leadership skills help you build strong customer relationships and guide teams effectively. These skills are crucial for driving customer satisfaction, loyalty, and overall business growth.

How do you become a customer experience manager?

To become a customer experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or sales. Developing skills in data analysis, communication, and leadership is important, and some professionals pursue certifications like the Certified Customer Experience Professional (CCXP) to enhance their qualifications.

What are some common challenges a CX manager faces when implementing new customer experience initiatives?

CX Managers often encounter challenges when trying to align different departments around new customer experience strategies. Gaining buy-in from stakeholders, integrating customer feedback into existing processes, and managing change across teams can be complex. Additionally, balancing quick wins with long-term improvements while ensuring consistent communication between customer-facing and back-end teams requires strong project management and interpersonal skills. Successfully navigating these challenges often leads to improved customer satisfaction and stronger company-wide collaboration.

What is the difference between Cx Manager vs Customer Experience Specialist?

AspectCx ManagerCustomer Experience Specialist
Required CredentialsTypically requires a bachelor’s degree in business, marketing, or related field; experience in customer experience or management rolesUsually requires a high school diploma or bachelor’s degree; certifications in customer service or experience design are a plus
Work EnvironmentOversees teams, develops strategies, and collaborates with multiple departmentsFocuses on direct customer interactions, support, and feedback collection
Employer & Industry UsageCommon in large corporations, retail, tech, and service industriesFound in customer service centers, retail, and hospitality sectors

The main difference is that a Cx Manager develops and oversees customer experience strategies at a managerial level, while a Customer Experience Specialist handles direct customer interactions and feedback. The Cx Manager has broader responsibilities and strategic oversight, whereas the Specialist focuses on day-to-day customer support and engagement.

What is a CX manager?

A Cx Manager, or Customer Experience Manager, is responsible for overseeing and improving the overall experience that customers have with a company’s products or services. Their role involves analyzing customer feedback, designing strategies to enhance satisfaction, and ensuring that all customer touchpoints are optimized for a positive experience. Cx Managers often work cross-functionally with teams in marketing, sales, and support to address customer needs and drive loyalty. They play a key role in shaping the company’s reputation and fostering long-term customer relationships.

What are the most commonly searched types of Cx jobs in Washington?

The most popular types of Cx jobs in Washington are:

What are popular job titles related to Cx Manager jobs in Washington?

For Cx Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Cx Manager jobs in Washington look for?

The top searched job categories for Cx Manager jobs in Washington are:

What cities in Washington are hiring for Cx Manager jobs?

Cities in Washington with the most Cx Manager job openings:

Cx Manager jobs near you
Infographic showing various Cx Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $69,486 per year, or $33.4 per hour.

Senior Product Manager, Experience

3M HEALTHCARE

Bethesda, MD • On-site

$140.43 - $229.60/hr

Other

Posted 11 days ago

Job description

Position Summary

GEICO is seeking a CX‑focused Product Manager with deep expertise in payments and billing experiences to help shape how millions of customers pay for and manage their insurance. This role focuses on designing and delivering simple, intuitive, and reliable CX across web, mobile, and other servicing channels while navigating the complexity of insurance, compliance, and scale.

Responsibilities
  • Lead product discovery through user research, journey mapping, usability testing, and CX validation.
  • Define and prioritize the product roadmap based on customer pain points, business outcomes, and operational realities.
  • Partner with design and marketing teams to craft high‑quality customer journeys, content, and targeted communications across channels such as email, SMS, and notifications.
  • Collaborate with engineering to implement AI‑driven Customer Experience/Service solutions that modernize the customer experience.
  • Work with compliance, legal, and risk teams to ensure payment experiences meet regulatory and security standards while remaining customer‑friendly.
  • Use data and experimentation to improve key metrics such as payment success rates, abandonment, call drivers, and customer satisfaction.
  • Advocate for a customer‑first mindset across cross‑functional stakeholders while aligning to GEICO’s efficiency and scale goals.
  • Communicate clearly through PRDs, experience flows, roadmaps, and executive updates.
Basic Qualifications
  • Bachelor’s Degree
  • 10+ years of experience in Product Management building complex software with a strong emphasis on CX‑led digital products.
  • Experience in insurance, financial services, or ecommerce.
  • Ability to define and track CX KPIs (completion rate, payment success, self‑service adoption, CSAT).
  • Experience running A/B tests and CX experiments to validate design and product decisions.
  • Strong understanding of machine learning concepts (without needing to code).
  • Excellent communication and cross‑functional collaboration skills.
Preferred Qualifications
  • MBA or equivalent experience.
  • Experience improving self‑service experiences to reduce customer contact volume.
  • Experience with generative AI, LLM‑powered products, or conversational interfaces.
  • Hands‑on wireframing and prototyping (Figma is the standard).
  • Strong analytical skills with experience using conversion funnels, drop‑off analysis, and payment success metrics.
  • Demonstrated experience in payments ecosystems (card and bank payment processing, APMs, payment lifecycle, recurring payments).
Annual Salary

$140,425.00 - $229,600.00 (general guideline; multiple factors such as scope and responsibilities, experience, education, location, and market considerations are taken into account).

Equal Employment Opportunity Statement

The equal employment opportunity policy of the GEICO Companies provides for fair and equal employment opportunities for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship on the Company. This policy applies to all applicants and associates. GEICO also provides a work environment in which each associate can be productive and work to the best of their ability. We do not condone or tolerate intimidation or harassment. All associates and applicants are required to cooperate in maintaining an atmosphere free from discrimination, harassment, and disrespect.

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