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Remote Cx Jobs in Washington (NOW HIRING)

NuAxis Innovations

Software Test Lead

Washington, DC · Remote

We are a federal IT company on a mission to make customer experience (CX) the center of every ... We are currently seeking a talented and motivated Software Test Lead for a remote federal program ...

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How much do remote cx jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote cx in Washington is $27.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $32.69 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the most commonly searched types of Cx jobs in Washington? The most popular types of Cx jobs in Washington are:
What are popular job titles related to Remote Cx jobs in Washington? For Remote Cx jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in Washington look for? The top searched job categories for Remote Cx jobs in Washington are:
What cities in Washington are hiring for Remote Cx jobs? Cities in Washington with the most Remote Cx job openings:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Washington as of August 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,461 per year, or $27.1 per hour.

Senior Presales Systems Engineer - Federal Systems Integrators (FSI)

Hewlett Packard Enterprise Development LP

Washington, DC • On-site, Remote

$118K - $162K/yr

Full-time

Posted 16 days ago

Job description

Senior Presales Systems Engineer - Federal Systems Integrators (FSI)This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Job Family Definition:

Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customer's business needs. Creates and maintains effective customer relationships to secure customer satisfaction. Provides the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit situations. Aligned to specific products or product-lines.
The Consulting Systems Engineer is also a subject matter expert in their area of specialization (i.e., Mobility, Security, Branch, etc), responsible for consulting customers on end to end technical designs to meet their business need.
These jobs focus on selling to customers, typically through work that occurs outside HPE offices.

Management Level Definition:

  • Act as the lead technical advisor to Federal Systems Integrators and their government customers
  • Partner with Account Managers and Partner teams to develop, qualify, and close strategic opportunities
  • Drive end-to-end solution design across:
    • Campus and branch networking (wired & wireless)
    • Data center networking (leaf-spine, EVPN/VXLAN, fabric architectures)
    • Routing and WAN (BGP, OSPF, MPLS, SD-WAN, overlay/underlay designs)
    • Zero Trust and security frameworks
    • Network access control and segmentation
  • Lead technical discovery sessions and map requirements to scalable architectures and roadmaps
  • Create and deliver:
    • Technical proposals and architectures
    • RFP/RFI responses and solution narratives
    • Customer presentations, demos, workshops, and POCs
  • Position HPE Networking solutions competitively in multi-vendor FSI-led pursuits
  • Collaborate with internal engineering, services, and product teams to solve complex technical challenges
  • Build trusted relationships with:
    • Partner engineers and architects
    • Capture and program managers
    • Government technical stakeholders
  • Support partner enablement and joint go-to-market strategies
  • Stay current on federal trends including Zero Trust, AI-driven networking, and hybrid cloud architectures
  • Travel as needed to partner and customer sites across the U.S.
Required Qualifications
  • Bachelor's degree in Engineering, Computer Science, IT, or equivalent experience
  • 7+ years of experience in pre-sales engineering, solution architecture, or technical consulting
  • Experience supporting or working with Federal Systems Integrators or defense contractors
Technical Expertise

  • Strong background in:

    • Enterprise and campus networking (LAN/WLAN)
    • Data center networking (EVPN/VXLAN, spine-leaf, segmentation)
    • Routing and WAN technologies (BGP, OSPF, MPLS, SD-WAN)
    • Network security and Zero Trust architectures

  • Hands-on experience with one or more of the following:

    • HPE Aruba CX switching and/or Juniper (Junos, Mist) (required)
    • APIs, automation, and programmability (preferred)
    • Juniper SRX or equivalent firewall platforms (highly desirable)
    • VPN technologies (DMVPN, ADVPN, GroupVPN)

  • Experience with NAC/security platforms such as:

    • Aruba ClearPass
    • Juniper Access Assurance
    • Cisco ISE
Additional Experience We Value
  • Experience supporting large-scale, multi-vendor federal programs led by FSIs
  • Familiarity with RFP processes, capture strategy, and technical volumes
  • Understanding of federal compliance frameworks (Zero Trust, RMF, IL environments)
  • Experience with AI-driven networking platforms (Mist AI, Aruba Central)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates#networking, #sales

Job:

Sales

Job Level:

TCP_04"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 146,000 - 343,000 in Maryland
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

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