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Remote Cx Jobs in Washington (NOW HIRING)

Aretum

Content Manager

Mclean, VA · Remote

$155K - $180K/yr

Experience with customer experience (CX) principles and applying them to communications, content ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

Aretum

Content Manager

Mclean, VA · On-site +1

$155K - $180K/yr

Experience with customer experience (CX) principles and applying them to communications, content ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

Aretum

Content Manager

Mclean, VA · Remote

$155K - $180K/yr

Experience with customer experience (CX) principles and applying them to communications, content ... Travel Requirements This is a remote position; however, occasional travel may be required based on ...

NuAxis Innovations

Software Test Lead

Washington, DC · Remote

We are a federal IT company on a mission to make customer experience (CX) the center of every ... We are currently seeking a talented and motivated Software Test Lead for a remote federal program ...

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All JobsCx JobsRemote Cx JobsRemote Cx Jobs in Washington

Remote Cx information

See Washington salary details

$13

$27

$54

How much do remote cx jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote cx in Washington is $27.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $32.69 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are the most commonly searched types of Cx jobs in Washington?

The most popular types of Cx jobs in Washington are:

What are popular job titles related to Remote Cx jobs in Washington?

For Remote Cx jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Cx jobs in Washington look for?

The top searched job categories for Remote Cx jobs in Washington are:

What cities in Washington are hiring for Remote Cx jobs?

Cities in Washington with the most Remote Cx job openings:

Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Washington as of August 2026, with employment types broken down into 87% Full Time, 6% Part Time, 2% Temporary, and 5% Contract. Highlights an 77% Physical, 4% Hybrid, and 19% Remote job distribution, with an average salary of $56,461 per year, or $27.1 per hour.

Account Executive - Enterprise

Content Guru

Reston, VA • Remote

Full-time

Re-posted 15 days ago

Job description

Account Executive


Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.


We're looking for a dynamic and strategic Account Executive to join our US sales team and help grow our presence across key markets. If you thrive on building relationships, closing complex enterprise deals, and delivering value in a fast-paced technology environment, we'd love to hear from you.


What we are looking for...


We're seeking a commercially focused individual with a proven track record of success in SaaS or cloud sales. You'll take ownership of the full sales cycle-identifying, qualifying, and closing new opportunities-while building strong partnerships with customers and stakeholders.


Location...


This role is remote but you will be expected to visit our Reston, Virginia office as and when required. The role will also include regular travel to client sites, trade shows, and partner events.


Key responsibilities of the role...


Strategic Sales & Planning:

  • Achieve and exceed monthly, quarterly, and annual sales targets
  • Develop and execute strategic account plans across your assigned territory or sector
  • Identify, qualify, and progress opportunities through a structured sales process
  • Accurately forecast pipeline activity and maintain CRM records


Customer Engagement:

  • Build long-term relationships with key decision-makers, influencers, and senior stakeholders
  • Present compelling proposals and tailored solutions that align with client objectives
  • Manage expectations during presales, contract negotiation, delivery, and aftercare
  • Promote additional services and identify opportunities for account expansion


Bid & Proposal Management:

  • Lead and contribute to RFP responses, proposals, and complex deal structures
  • Coordinate internal stakeholders and virtual bid teams to deliver quality submissions on time
  • Qualify opportunities and mitigate risks early in the sales process


Product & Market Expertise:

  • Maintain a deep understanding of Content Guru's storm platform and relevant technologies
  • Keep informed of industry trends, regulations, and competitor offerings
  • Deliver solution demonstrations and articulate the business value of our platform
  • Collaborate with marketing and contribute thought leadership where appropriate


About you...


  • Bachelor's degree or equivalent professional experience
  • A minimum of 5 years' experience closing complex B2B deals in the SaaS, cloud, or IT services space
  • Experience selling to enterprise-level clients and senior executives
  • Proven ability to meet and exceed revenue targets
  • Skilled in account planning, negotiation, and consultative selling
  • Experience with CRM tools and sales forecasting
  • Excellent communication and presentation skills
  • Detail-oriented with a strong commercial mindset
  • Experience selling into vertical markets such as healthcare, utilities, or government is desirable

  • Note: Due to the security-sensitive nature of our work in the US, this role is restricted to US nationals


About the Company...


Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.

Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.


We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.


Apply