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Manager Genesys Jobs (NOW HIRING)

Syntricate Technologies

Genesys PO

Cary, NC · On-site

... Management Experience Required • 3+ years' current experience working supporting Genesys Contact ... Center as Business Analyst or Product Owner • 3+ years' current experience working on a Scrum and ...

TEKsystems

Genesys Project Manager

Jacksonville, FL · Remote

$50 - $60/hr

Genesys Call Center Implementation Project Manager Location: Remote (25% Travel to Jacksonville, FL) Duration: 6-Month Contract (Potential Extension) Overview: We are hiring a Project Manager with ...

Tata Consultancy Services

Genesys Architect

Cary, NC · On-site

$95K - $120K/yr

Genesys Architect Genesys Cloud CX, Architect (Inbound / Outbound / Secure Flows), IVR Design & Call Flow Architecture, Voice Bots, Digital Bots, API Integration (REST, Web Services), CRM Integration ...

Genesys

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Proven track record of managing and growing enterprise customer relationships * Strong business ...

Genesys

Sr, Manager Customer Success

Elkhart, IN · On-site

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Lead, coach, and develop a team of Customer Success Managers to deliver strong customer outcomes ...

Genesys

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Job Overview We are seeking a Finance Manager (or Senior Finance Manager) to join the Customer ...

Genesys

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Proven track record of managing and growing enterprise customer relationships * Strong business ...

SonSoft

Genesys Architect

Charlotte, NC · On-site

Genesys Architect Sonsoft, Inc. is a USA based corporation duly organized under the laws of the ... Experience and desire to work in a management consulting environment that requires regular travel

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer * Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config ...

United IT Solutions

Genesys Cloud Architect

Austin, TX · On-site

$64.50 - $82/hr

Genesys Cloud Architect Austin, TX / Denver, CO [ONSITE] Rate : Best in Market Genesys Cloud CX ... Managing secure access when calling external systems * configuring and customizing. Optional but ...

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All JobsManager Genesys Jobs

Manager Genesys information

See salary details

$27.5K

$81.7K

$137.5K

How much do manager genesys jobs pay per year?

As of Jun 29, 2026, the average yearly pay for manager genesys in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

More about Manager Genesys jobs
What cities are hiring for Manager Genesys jobs? Cities with the most Manager Genesys job openings:
What are the most commonly searched types of Genesys jobs? The most popular types of Genesys jobs are:
What states have the most Manager Genesys jobs? States with the most job openings for Manager Genesys jobs include:
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Manager Genesys jobs near you
Infographic showing various Manager Genesys job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.
Genesys PO

Genesys PO

Syntricate Technologies

Cary, NC • On-site

Other

Posted 6 days ago

Key responsibilities

  • Serve as Product Owner for Genesys Telephony including call routing, call back assist, softphone, and integrations to existing call center applications.

  • Document, review, and approve requirements for each line of business and support user acceptance testing.

  • Track and analyze call center KPIs using Genesys Reporting and support the migration from Avaya to Genesys.

Job description

Hi Friend
Hope you are doing well
Number of position : 6
Only Full Time
I, Salman Shaikh would like to share a job opportunity as Genesys PO based in Cary, NC (Onsite) location for a Fulltime position.
*** In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***
Kindly find the JD below and let me know if you are available for the same.
Genesys PO
Job Location: Cary, NC (Onsite)
Duration: Full time
Genesys PO
• Serve as Product Owner for Genesys Telephony (Call Routing, Call Back Assist, Softphone, Integrations to existing Call Center applications)
• Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure Telephony strategy aligns with overall service vision and strategies
• Responsible for documenting, reviewing and approval of the requirements for each Line of Business.
• Help drive the desired user experience for each Line of Business
• Help build Genesys Reporting Solutions for Contact Center by partnering with Reporting Team, LOB
• Track Call Center KPIs using Genesys Reporting and track impact of migration from Avaya to Genesys.
• Track impact of migration to IVR metrics such as Mis directs, containment and abandonment
• Define UAT Test scenarios and test cases, support UAT testing team
• Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, Collaborate with Business leadership to identify opportunities to improve Call routing efficiency
• Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization
Technical & Professional Skills Required
• Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio
• Expert Understanding of Genesys Cloud Contact Center technologies such as Automatic Call Distribution and predictive routing, skill based routing, Call back assist, IVR, Queue Treatment, Pulse Reporting, Softphone.
• Expert Understanding of Contact Center KPIs: Call Containment, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time
• bility to determine needed enhancements based on analysis of metrics, and quantify the expected results
• Expert understanding of Agile Methodologies, Preferably certified Agile Product Owner
• gile and DevOps methodology: Backlog grooming, Sprint Planning
• Excellent Communication, organization and planning skills
• Stakeholder Management
Experience Required
• 3+ years' current experience working supporting Genesys Contact Center as Business Analyst or Product Owner
• 3+ years' current experience working on a Scrum and/or Agile team as Product Owner
• 3+ years' experience with creating documentation for communication with varied audiences
• 2+ years' experience working of rollout of new technologies
• Understanding of Insurance business preferred
• Location: Bridgewater NJ, Cary NC , Warwick, RI, Tampa FL preferred
Please reply me with your updated resume and required details:
Full Name:
LinkedIn ID (Must To have as per exp)
Best number to reach you:
Work authorization/Visa Status:
Current Location:
Current Compensation:
Expected Compensation:
Best time to call you:
Waiting for your earliest response
Thanks & Regards
Salman Shaikh
+1 781-896-2152 (Cell)
Boston, MA

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