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Manager Genesys Jobs in Raleigh, NC (NOW HIRING)

Genesys

Senior Enablement Content Manager

Durham, NC · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... The Senior Enablement Content Manager is responsible for driving the strategy, governance ...

Genesys

Senior Enablement Content Manager

Durham, NC · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... The Senior Enablement Content Manager is responsible for driving the strategy, governance ...

Genesys

Director, Events, Americas

Durham, NC · On-site

Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can ... Manage agency and vendor partnerships to deliver best-in-class execution and innovation across all ...

Genesys

Direct Response Representative

Durham, NC · On-site

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Ability to manage multiple priorities, meet deadlines, and maintain attention to detail

Genesys

Direct Response Representative

Durham, NC · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Ability to manage multiple priorities, meet deadlines, and maintain attention to detail

Genesys

Sr. Global SEO/GEO Strategist

Durham, NC · On-site +1

At Genesys, we are redefining how organizations connect with customers through AI driven ... Background in enterprise scale website management or global digital marketing programs

Smart Start

Workforce Coordinator

Cary, NC · On-site

$19 - $25.50/hr

The ideal candidate has hands-on experience with the Genesys Cloud Workforce Management (WFM) module, is comfortable making independent operational decisions, and takes ownership of solving problems ...

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All JobsGenesys JobsManager Genesys JobsManager Genesys Jobs in Raleigh, NC

Manager Genesys information

See Raleigh, NC salary details

$26.7K

$79.4K

$133.7K

How much do manager genesys jobs pay per year?

As of Jul 25, 2026, the average yearly pay for manager genesys in Raleigh, NC is $79,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $113,200.00 per year, depending on experience, location, and employer.

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

What are popular job titles related to Manager Genesys jobs in Raleigh, NC? For Manager Genesys jobs in Raleigh, NC, the most frequently searched job titles are:
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What cities near Raleigh, NC are hiring for Manager Genesys jobs? Cities near Raleigh, NC with the most Manager Genesys job openings:
Manager Genesys jobs near you
Genesys Call Center Engineer

Genesys Call Center Engineer

Procom Consultants Group

Durham, NC

Contractor

Posted 4 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Genesys Call Center Engineer 


On behalf of our client, Procom Services is searching for a Genesys Call Center Engineer for a contract opportunity in Durham, NC. 


Genesys Call Center Engineer Job Details


The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.


Genesys Call Center Engineer Mandatory Skills


Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel. 

In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features. 

Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred. 

Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory. 

Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus. 

Detailed understanding of enterprise system interactions and integrations

Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus

Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, 

Understanding of IP addressing schemes and VLAN designs. 

Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus. 

Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus

Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ. 

Proficiency in downloading software, firmware, updates and patches to communications products; 

Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya

Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole) 


Genesys Call Center Engineer Start Date


ASAP


Genesys Call Center Engineer Assignment Length


6 Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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