ZipRecruiter

Log In

1

311 Call Center Representative Jobs in Raleigh, NC

RALEIGH MEDICAL GROUP PA

Call Center Representative

Cary, NC

$15.75 - $19.75/hr

Call Center Representative - Dermatology Location: Onsite Department: Dermatology Shift: Monday - Friday | Day Shift Call Center Representative - Dermatology In-Office Help create a positive patient ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Call Center Representative Client: McKesson Pay Rate: $20.40/hour on W2 Duration: 3-month contract (Temp-to-Perm based on performance and attendance) Work Location: Onsite - 11800 Weston Parkway ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Call Center Representative

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

next page

Showing results 1-20

All Jobs311 Call Center Representative Jobs311 Call Center Representative Jobs in Raleigh, NC

311 Call Center Representative information

See Raleigh, NC salary details

$9

$16

$22

How much do 311 call center representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for 311 call center representative in Raleigh, NC is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 311 Call Center Representative, and why are they important?

To thrive as a 311 Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal service databases is typically required. Patience, active listening, and a calm demeanor help representatives effectively assist callers and manage stressful situations. These skills are essential to deliver accurate information, resolve inquiries efficiently, and ensure positive interactions between the public and city services.

Do 311 operators work from home?

Most 311 call center representatives work in a physical office environment, as the job requires direct communication with callers and access to specialized systems. However, some agencies have implemented remote work options for certain roles or during specific circumstances, often requiring secure connections and proper equipment. Availability of remote work varies by city and agency policies.

What are 311 Call Center Representatives?

311 Call Center Representatives are customer service professionals who handle non-emergency requests, questions, and complaints from the public regarding city services. They serve as a direct point of contact between citizens and municipal departments, providing information or routing concerns to the appropriate agencies. These representatives typically work in a call center environment, using specialized software to log requests and track resolutions. Their role is crucial in improving community engagement and ensuring efficient delivery of city services.

Is working for 311 a good job?

A 311 Call Center Representative is responsible for handling public inquiries and service requests, often requiring strong communication and problem-solving skills. The job typically offers standard hours, customer service experience, and opportunities for advancement, but job satisfaction depends on individual preferences for public service and call center work. Compensation and benefits vary by location and agency.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level representative positions. These roles often require leadership skills, experience, and sometimes specialized knowledge of industry-specific software or processes.

What is the difference between 311 Call Center Representative vs Customer Service Representative?

Aspect311 Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training varies by industry
Work EnvironmentPublic service call centers, government agenciesVarious industries including retail, telecom, healthcare
Employer & IndustryGovernment agencies, municipal servicesPrivate companies, diverse sectors
Common Search & ComparisonYesYes

The main difference is that 311 Call Center Representatives handle inquiries related to municipal services and public information, working primarily for government agencies. Customer Service Representatives work across various industries, assisting customers with product or service issues. Both roles require strong communication skills and similar training, but their work environments and employer types differ significantly.

What are some common challenges 311 Call Center Representatives face, and how can they be addressed?

311 Call Center Representatives often encounter high call volumes and must handle a wide variety of inquiries from the public, which can sometimes include frustrated or upset callers. Staying calm under pressure, practicing empathy, and being resourceful in finding accurate information are key to managing these challenges. Many organizations provide ongoing training and support to help representatives develop strong communication and problem-solving skills. Additionally, working closely with team members and supervisors can make it easier to share knowledge and resolve complex issues efficiently.

How much do NYC 311 call center representatives make?

311 Call Center Representatives typically earn an average salary of around $40,000 to $50,000 per year, depending on experience and location. They often work in a customer service environment, handling calls and providing information to the public, sometimes requiring familiarity with specific software or protocols.
What are popular job titles related to 311 Call Center Representative jobs in Raleigh, NC? For 311 Call Center Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching 311 Call Center Representative jobs in Raleigh, NC look for? The top searched job categories for 311 Call Center Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for 311 Call Center Representative jobs? Cities near Raleigh, NC with the most 311 Call Center Representative job openings:
311 Call Center Representative jobs near you
Infographic showing various 311 Call Center Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 57% Full Time, and 43% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,302 per year, or $16 per hour.

Call Center Representative

RALEIGH MEDICAL GROUP PA

Cary, NC

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Title:

Call Center Representative – Dermatology

Location:

Onsite

Department:

Dermatology

Shift:

Monday - Friday | Day Shift

Call Center Representative – Dermatology
 In-Office

Help create a positive patient experience from the very first call.

Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by managing incoming calls, coordinating appointment scheduling, processing patient requests, and supporting communication between patients and clinical teams.

The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.

Responsibilities
  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Schedules, reschedules, and cancels patient appointments accurately and efficiently
  • Returns patient calls and routes messages appropriately
  • Processes incoming patient requests through the patient portal and website
  • Enters and updates patient demographic and insurance information while ensuring accuracy and completeness
  • Submits new patient requests to the appropriate provider through the electronic health record (EHR) system
  • Verifies insurance eligibility for same-day appointments when applicable
  • Processes appointment cancellation line messages and updates schedules accordingly
  • Collaborates with clinical and administrative teams to support coordinated patient care
  • Participates in departmental meetings, training activities, and customer service initiatives
  • Assists with front office support duties as needed, including patient check-in, registration, and collection of copays
  • Performs additional duties as assigned
Qualifications

Required:

  •  High School diploma or equivalent
  • Strong customer service and communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic computer proficiency and ability to learn practice management systems

Preferred:
 

  • Previous medical office, call center, scheduling, or customer service experience preferred
  • Experience utilizing electronic health record (EHR) systems preferred
  • Knowledge of medical terminology preferred
Why Join Raleigh Medical Group?
  • Meaningful work supporting patient-centered care
  • Collaborative and team-oriented work environment
  • Opportunity to grow within a respected multi-specialty medical practice
  • Stable weekday schedule with no overnight shifts
We Offer Our Valued Employees
  • Group Health, Dental, and Vision coverage
  •  FSA and HSA options
  • Generous Paid Time Off (PTO)
  • 401(k) Retirement Plan with employer matching
  • Company-paid Life, Short-Term & Long-Term Disability
  • Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

Apply