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311 Call Center Representative Jobs in Raleigh, NC

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site +1

Overview The Call Center Manager is responsible for the overall leadership, management, and performance of a customer contact center operation. This role provides strategic and operational oversight ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

MDS Communications

Remote Call Center Associate

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose--where your efforts help people in need and support causes you care deeply about? As a ...

EmergeOrtho

Call Center Specialist

Durham, NC · On-site +1

$15.25 - $19/hr

Description Join Our Team as a Patient Support Specialist - Start Immediately! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care.

New

EmergeOrtho

Call Center Specialist

Durham, NC · On-site

$15.25 - $19/hr

Join Our Team as a Patient Support Specialist - Start Immediately! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices ...

New

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift: 7:30 AM - 3:30 PM * Swing Shift: 3:30 PM - 12:00 AM * Midnight Shift: 12:00 AM - 8:00 AM Role ...

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311 Call Center Representative information

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How much do 311 call center representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for 311 call center representative in Raleigh, NC is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.16 per hour, depending on experience, location, and employer.

What is a 311 call center representative?

311 Call Center Representatives are customer service professionals who handle non-emergency requests, questions, and complaints from the public regarding city services. They serve as a direct point of contact between citizens and municipal departments, providing information or routing concerns to the appropriate agencies. These representatives typically work in a call center environment, using specialized software to log requests and track resolutions. Their role is crucial in improving community engagement and ensuring efficient delivery of city services.

What are the key skills and qualifications needed to thrive as a 311 call center representative?

To thrive as a 311 Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and municipal service databases is typically required. Patience, active listening, and a calm demeanor help representatives effectively assist callers and manage stressful situations. These skills are essential to deliver accurate information, resolve inquiries efficiently, and ensure positive interactions between the public and city services.

What are some common challenges 311 call center representatives face, and how can they be addressed?

311 Call Center Representatives often encounter high call volumes and must handle a wide variety of inquiries from the public, which can sometimes include frustrated or upset callers. Staying calm under pressure, practicing empathy, and being resourceful in finding accurate information are key to managing these challenges. Many organizations provide ongoing training and support to help representatives develop strong communication and problem-solving skills. Additionally, working closely with team members and supervisors can make it easier to share knowledge and resolve complex issues efficiently.

What is the difference between 311 Call Center Representative vs Customer Service Representative?

Aspect311 Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training varies by industry
Work EnvironmentPublic service call centers, government agenciesVarious industries including retail, telecom, healthcare
Employer & IndustryGovernment agencies, municipal servicesPrivate companies, diverse sectors
Common Search & ComparisonYesYes

The main difference is that 311 Call Center Representatives handle inquiries related to municipal services and public information, working primarily for government agencies. Customer Service Representatives work across various industries, assisting customers with product or service issues. Both roles require strong communication skills and similar training, but their work environments and employer types differ significantly.

How much do 311 call center representatives make?

In general, 311 call center representatives earn an average salary ranging from $35,000 to $50,000 annually, depending on experience and location. In some areas, salaries can be higher with additional benefits such as health insurance and paid time off, and the role often requires strong communication skills and familiarity with call center software.

Is working for a 311 Call Center Representative a good job?

A 311 Call Center Representative role involves handling public inquiries and providing information about city services, often requiring strong communication skills and familiarity with call center technology. The job can offer stable hours, benefits, and opportunities for advancement, but may also involve high call volumes and repetitive tasks. Overall, it can be a good job for those interested in public service and customer support roles.

What are popular job titles related to 311 Call Center Representative jobs in Raleigh, NC?

For 311 Call Center Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching 311 Call Center Representative jobs in Raleigh, NC look for?

The top searched job categories for 311 Call Center Representative jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 311 Call Center Representative jobs?

Cities near Raleigh, NC with the most 311 Call Center Representative job openings:

311 Call Center Representative jobs near you
Infographic showing various 311 Call Center Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Service Call Center Technician

Air Clean Systems

Creedmoor, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted yesterday

Job description

Job Description

CS Medical

Job Title: Service Call Center Technician

Department or Division: Service

Reports To: CS Medical Service Manager


The CS Medical Service Call Center Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Service Call Center Technician acts as a point of contact for the Service Department’s technical issues related to applicable internal and external (customer-owned) equipment. These technical issues are processed via telephonic, email, and fax.

Essential Tasks, Duties, and Responsibilities:

  1. Receives and resolves external customer generated telephonic, e-mail, and fax issues/complaints related to external (customer-owned) equipment. For CS Medical and parent companies.
  2. Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department’s central repository.
  3. Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.
  4. Complete all duties and task while maintaining compliance to the CS Medical Quality System

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • Associate Degree in a technical discipline or equivalent work experience
  • One to three years related experience in a medical device environment or equivalent
  • Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills
  • High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
  • High level of customer service and satisfaction skills
  • Attention to detail a must

Preferred Qualifications

  • Bachelor’s Degree in related field or equivalent

Location

This position will be based at our Creedmoor, NC headquarters.

Terms of Employment

This is a full-time, non-exempt, hourly position.

Hours

The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch. These hours will vary depending on the Service Technicians travel schedule.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office and warehouse environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee must occasionally be able lift and carry up to 80 pounds.

Travel

Requires no travel.

Benefits

Compensation package includes 401K plan, Paid Time Off, health insurance and life insurance.

Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.

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