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Call Center Contract Jobs in Raleigh, NC (NOW HIRING)

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Call Center Representative Client ... McKesson Pay Rate: $20.40/hour on W2 Duration: 3-month contract (Temp-to-Perm based on performance ...

Senture

Call Center Manager - North Carolina

Raleigh, NC · On-site

$90 - $125/hr

Overview The Call Center Manager is responsible for the overall leadership, management, and ... This position is contingent upon contract award and funding approval. Candidates may be interviewed ...

InteLogix

Operations Manager - Finance

Morrisville, NC · On-site

$80K - $97K/yr

Support pricing, contract renewals, and financial components of negotiations * Establish financial controls and ensure compliance with policy and GAAP * Act as trusted advisor to call center ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

Plan, Design, Implement and support IP based call center and US solutions * Analyze the existing ... the contract cent and UC arena * Lead Engineering efforts of UC and Contact center Projects

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Ability to provide services pursuant to your contract independently. Preferred Qualifications ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Ability to provide services pursuant to your contract independently. Preferred Qualifications ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsCall Center Contract JobsCall Center Contract Jobs in Raleigh, NC

Call Center Contract information

See Raleigh, NC salary details

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How much do call center contract jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call center contract in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a call center contract?

A Call Center Contract job is a temporary or project-based role in a call center where employees handle customer inquiries, support, or sales for a set period. These contracts may be short-term or long-term, depending on business needs. Contract workers typically follow the same workflows as full-time employees but may not receive benefits like health insurance or paid time off. This type of job is ideal for those looking for flexible work arrangements or gaining experience in customer service.

What does a typical day look like for someone working in a call center contract role?

A typical day in a Call Center Contract role involves handling a high volume of inbound or outbound calls, assisting customers by answering questions, resolving issues, and documenting interactions in the company's systems. You may work independently while also collaborating with team members and supervisors to address complex cases or escalate concerns as needed. The work environment is often fast-paced and goal-oriented, with clear targets for call handling times and customer satisfaction. Team meetings, ongoing training, and performance feedback sessions are also common, helping you stay updated on best practices and new procedures. This structure provides a dynamic workday and opportunities to build valuable customer service skills.

What are the key skills and qualifications needed to thrive in the call center contract position, and why are they important?

To thrive as a Call Center Contract employee, you need strong customer service abilities, problem-solving skills, and generally a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes remote collaboration tools is essential. Excellent communication, patience, and resilience under pressure are valuable soft skills in this environment. These competencies ensure efficient handling of customer inquiries, support smooth operations, and maintain a positive experience for customers and teams alike.

Are call center contracts worth it?

Call center contracts can be beneficial for companies by providing predictable staffing and cost management, but for employees, they may limit flexibility and benefits. The value depends on the contract terms, job stability, and working conditions offered. Evaluating the specific contract details is essential to determine if it aligns with your career goals and needs.

How do I get contracts for my call center?

To secure contracts for a call center, businesses typically identify target clients, develop a compelling proposal, and market their services through networking, online platforms, or industry events. Building a strong reputation, demonstrating quality service, and obtaining relevant certifications can also improve chances of winning contracts.

What are the most commonly searched types of Call Center jobs in Raleigh, NC?

The most popular types of Call Center jobs in Raleigh, NC are:

What are popular job titles related to Call Center Contract jobs in Raleigh, NC?

For Call Center Contract jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Call Center Contract jobs in Raleigh, NC look for?

The top searched job categories for Call Center Contract jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Call Center Contract jobs?

Cities near Raleigh, NC with the most Call Center Contract job openings:

Call Center Contract jobs near you
Infographic showing various Call Center Contract job openings in Raleigh, NC as of August 2026, with employment types broken down into 62% Full Time, 11% Part Time, 4% Temporary, and 23% Contract. Highlights an 85% In-person, 4% Hybrid, and 11% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Call Center Representative

Avcend

Cary, NC • On-site

$20.40/hr

Contractor

Re-posted 9 days ago

Job description

Job Title: Call Center Representative
Client: McKesson
Pay Rate: $20.40/hour on W2
Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
Work Location: Onsite – 11800 Weston Parkway, Cary, NC
 

Work Schedule:

  • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
  • Rotating Saturdays: Once per month (weekday off provided)
  • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
 

Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.

Key Responsibilities:

  • Handle inbound and outbound pharmacy-related calls
  • Schedule medication refills and deliveries
  • Answer patient questions and route calls to clinical teams when needed
  • Update patient profiles and document call notes accurately
  • Verify insurance and payment information
  • Identify and report adverse events and product complaints

Required Qualifications:

  • Minimum 1 year of recent call center experience
  • Excellent verbal and written communication skills
  • Professional phone etiquette with strong customer service skills
  • Ability to show empathy when speaking with patients
  • Basic computer skills (Microsoft applications)

Preferred Qualifications:

  • Pharmacy or healthcare call center experience
  • Medical office experience or medical terminology knowledge

Additional Notes:

  • Training and work are fully onsite
  • Good attendance is very important
  • Cell phone usage is not permitted at the desk
  • Onsite gym available
  • Holidays off (unpaid)