ZipRecruiter

Log In

1

Senior Customer Service Manager Jobs in Raleigh, NC

Carlie C's IGA

Customer Service Manager

Durham, NC · On-site

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Carlie C's IGA

Customer Service Manager

Durham, NC

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Popeyes Raleigh

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Popeyes Selma

Customer Service Manager

Selma, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Popeyes Garner

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 ... Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

As a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 ... Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account ...

Graybar

Area Manager, Customer Service

Raleigh, NC · On-site

$84K/yr

Supervise customer service, administrative, warehouse and transportation functions and related ... Minimum of 5 years experience required - Senior-level management position for an individual with ...

Synerfac Technical Staffing

Service Manager

Raleigh, NC · On-site

$95K - $115K/yr

Key responsibilities include ensuring excellent customer service, managing manpower and resources, implementing and improving service processes, supporting sales with pricing and operational input ...

next page

Showing results 1-20

All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Raleigh, NC

Senior Customer Service Manager information

See Raleigh, NC salary details

$25.4K

$86.6K

$162.7K

How much do senior customer service manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for senior customer service manager in Raleigh, NC is $86,554.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $121,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Customer Service Manager, and why are they important?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and often involve overseeing large teams or departments within organizations.

What is a Senior Customer Service Manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What does a senior customer manager do?

A senior customer service manager oversees customer support teams, develops strategies to improve customer satisfaction, and ensures service quality. They analyze customer feedback, handle escalations, and often use customer relationship management (CRM) tools to monitor interactions and performance. Strong leadership, communication skills, and industry knowledge are essential for this role.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Control. For a Senior Customer Service Manager, applying these principles helps ensure high-quality service, customer satisfaction, and effective team leadership.

What is the role of a senior customer service manager?

A senior customer service manager oversees customer service teams, develops strategies to improve customer satisfaction, and ensures service standards are met. They analyze customer feedback, handle escalations, and often use customer relationship management (CRM) tools to monitor performance and implement training programs.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

What are the typical challenges a Senior Customer Service Manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.
What are popular job titles related to Senior Customer Service Manager jobs in Raleigh, NC? For Senior Customer Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Manager jobs in Raleigh, NC look for? The top searched job categories for Senior Customer Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Customer Service Manager jobs? Cities near Raleigh, NC with the most Senior Customer Service Manager job openings:
Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $94,390 per year, or $45.4 per hour.
Customer Service Manager

Customer Service Manager

Carlie C's IGA

Durham, NC • On-site

Full-time

Posted 26 days ago

Carlie C's IGA rating

3.1

Company rating: 3.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

121st of 121 rated grocery stores

Job description

Customer Service Manager
Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C's IGA realizes that providing prompt and friendly customer service is priority #1. Being courteous and cooperative with both the customer and coworker is a critical aspect of maximizing sales and building business for years to come.
Responsibilities
  • Follow Carlie C's procedures in handling cash, checks, coupons, gift certificates, food stamps and WIC vouchers.
  • Maintain correct cash flow.
  • Service customer's need(s) with a smile.
  • Effectively and promptly process the sales of Lottery Tickets, Money Orders, Money Transfers, Bill Pay, etc.
  • Time manage multiple number of employees to include scheduling, adequate breaks and lunch hours.
  • Keep front end of the store clean and professional in regards to counters, registers, and floors.
  • Train and maintain the Uniform Policy among all subordinates.
  • Train baggers to properly bag groceries according to Carlie C's bagging policies.
  • Open/Close store as Manager on Duty when required.
  • Other small tasks associated with the daily operations may be asked of you, as a Customer Service Manager.

Qualifications
  • Prior experience for this position is preferred.
  • Maintaining a neat, clean, and professional appearance is a must.
  • Respond professionally under pressure to both employees and customers.

What Carlie C's IGA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply