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Virtual Outsourced Customer Service Jobs in Raleigh, NC

Chazin

Client Accounting Advisory Manager

Raleigh, NC · Remote

As a team member of Chazin & Company - a premier provider of virtual outsourced accounting services for nonprofit organizations - the Client Accounting Advisory (CAA) Manager will develop a new ...

Liveops

Remote Customer Service Agent

Chapel Hill, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Apex, NC · Remote

$11.75 - $15.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Durham, NC · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Raleigh, NC · Remote

$15 - $20.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Wake Forest, NC · Remote

$13.25 - $17.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Liveops

Remote Customer Service Agent

Cary, NC · Remote

$14.25 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

dbi

Alterations Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. * Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled ...

IQVIA

Virtual Customer Engagement Specialist

Raleigh, NC · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

IQVIA

Virtual Customer Engagement Specialist

Raleigh, NC · On-site

$23 - $26.44/hr

The Virtual Customer Engagement Specialist is primarily responsible for achieving sales forecast ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

... virtual teleservices for industry-leading brands. Whether your background is in healthcare, ... Choose when and to whom you provide support services * Set your own schedule * Provide a ...

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All JobsOutsourced Customer Service JobsVirtual Outsourced Customer Service JobsVirtual Outsourced Customer Service Jobs in Raleigh, NC

Virtual Outsourced Customer Service information

See Raleigh, NC salary details

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$25

How much do virtual outsourced customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for virtual outsourced customer service in Raleigh, NC is $16.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.74 per hour, depending on experience, location, and employer.

What is a virtual outsourced customer service representative?

A Virtual Outsourced Customer Service representative is a professional who provides customer support services remotely on behalf of a company, often through a third-party agency. These representatives handle customer inquiries, complaints, and technical support via phone, email, chat, or social media. Outsourcing customer service virtually allows businesses to offer 24/7 support, reduce operational costs, and access a global talent pool. The agents are trained to represent the company’s brand and values while ensuring customer satisfaction.

How does a virtual outsourced customer service representative typically interact with clients and internal teams?

Virtual outsourced customer service representatives primarily communicate with clients and customers through digital channels such as email, chat, and phone. Collaboration with internal teams—like technical support, quality assurance, and supervisors—often happens through project management tools and regular video meetings. This remote structure requires strong communication skills, self-motivation, and effective use of collaboration platforms to ensure seamless service delivery and issue resolution. Adapting to different client processes and maintaining clear, timely updates are common challenges in this role.

What are the key skills and qualifications needed to thrive as a virtual outsourced customer service representative, and why are they important?

To thrive as a Virtual Outsourced Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high-school diploma or equivalent. Familiarity with CRM platforms, live chat software, and ticketing systems is typically required, along with strong computer literacy. Outstanding patience, adaptability, and a customer-focused attitude set top performers apart in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective remote collaboration across diverse clients and industries.

What is the difference between Virtual Outsourced Customer Service vs Customer Support Representative?

AspectVirtual Outsourced Customer ServiceCustomer Support Representative
CredentialsTypically requires customer service experience, communication skills, and sometimes certifications in customer serviceSimilar credentials, often with additional product or industry-specific training
Work EnvironmentRemote, often outsourced to third-party providers or freelancersUsually in-house or remote within a company's direct employment
Employer & Industry UsageUsed by companies outsourcing customer service to external providersEmployed directly by a company to handle customer inquiries
Search & Comparison IntentCommonly searched for outsourcing options, remote customer service jobsOften searched for in-house customer support roles or direct employment

Virtual Outsourced Customer Service involves handling customer inquiries remotely through third-party providers, while Customer Support Representatives are typically employed directly by a company to provide support. Both roles require similar skills and credentials, but differ mainly in employment setting and outsourcing status.

How to become a virtual outsourced customer service?

To become a virtual outsourced customer service representative, you typically need strong communication skills, experience in customer support, and familiarity with tools like live chat or CRM software. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important for success in this field.

What are popular job titles related to Virtual Outsourced Customer Service jobs in Raleigh, NC?

For Virtual Outsourced Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Virtual Outsourced Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Virtual Outsourced Customer Service jobs in Raleigh, NC are:

Virtual Outsourced Customer Service jobs near you

Client Accounting Advisory Manager

Raleigh, NC • Remote

Chazin
Accounting Services • 1 - 10 employees
Learn more about Chazinexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 14 days ago

Job description

As a team member of Chazin & Company - a premier provider of virtual outsourced accounting services for nonprofit organizations - the Client Accounting Advisory (CAA) Manager will develop a new service offering. The CAA Manager will motivate, teach, and direct a team providing high-level advisory and accounting services with the goal of providing consistent, high-value services for certain nonprofit clients. The CAA Manager is responsible for providing support, oversight, training and advice to clients and the assigned Chazin team.

Responsibilities of the CAA Manager:

Business Development:

  • Develop external relationships with appropriate contacts, e.g., auditors, vendors, and bankers to promote awareness of Chazin & Company and our full range of services.
  • Develop business relationships with these contacts to specifically market CAAS services
  • Assist in the development of marketing efforts for CAAS
  • Participate in teaching/webinars and speaking engagements to support the development of the service line.
  • Educate the client services team in CAAS offerings and support existing clients in providing specialized services beyond ongoing services engagements
  • Manage a portfolio of clients, with respect, professionalism, and responsiveness

Client Consulting Responsibilities:

  • Provide accounting assessment services to new clients, including final written reports and leadership presentations.
  • Provide CFO-level services to nonprofit clients including budget preparation, cash flow analysis, program level analysis, developing financial dashboards
  • Present certain financial information to client Boards and/or Committees
  • Manage the client audit process -scheduling with auditors and client; assisting/training accountants as required; establishing and enforcing deadlines; reviewing client assistance
  • Train clients on interpretation of financial data
  • Keep abreast of changes in financial regulations and communicating said changes to team

Management Responsibilities:

  • Direct, coach, mentor, and review the work of a team
  • Communicate regularly with clients and Executive Management relating to team performance
  • Conduct performance reviews
  • Implement and manage all CAAS-related activity (in conjunction with Executive Management, to include policies, procedures, etc.)
  • Respond to client service concerns/issues
  • Manage team billable hours to maximize utilization and efficiency
  • Communicate regularly with accounting staff in team meetings, one-on-one meetings and informal check-ins
  • Participate in all weekly leadership calls, quarterly all staff meetings and annual management retreats
  • Communicate regularly with Executive Management regarding clients and staff

Qualifications of the CAA Manager:

  • A Bachelor's degree in Accounting
  • A minimum of eight years of broad-based accounting experience
  • A minimum of five years of nonprofit accounting experience
  • A minimum of three years of experience leading and managing a team
  • Experience advising leadership-level contributors
  • Two or more years of nonprofit audit experience is preferred
  • Active CPA is preferred
  • Extensive knowledge of GAAP
  • Ability to thrive in a virtual team-oriented environment
  • Excellent organizational, problem-solving, project management, and communication skills
  • Advanced knowledge of Microsoft Office, Excel, and multiple data management and analysis tools
  • Successful history of remote work and management of remote staff

Benefits:

Chazin & Company offers competitive salary and benefits: 401(k) matching, medical/dental plan and PTO. We are a company committed to quality work, quality people and giving back to the community.

Employment Type: FULL_TIME

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