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Senior Customer Service Manager Jobs in Raleigh, NC

Everpure

Senior Customer Marketing Manager

Raleigh, NC · On-site

$146K - $182K/yr

THE ROLE As the Architect for Global Customer Advocacy, you will serve as the expert driving force ... manage a healthy balance, including flexible time off, wellness resources, and company-sponsored ...

ECI Management LLC

Service Manager

Clayton, NC · On-site

ECI Group is seeking an experienced, customer-centric Service Manager to join our growing team. The Service Manager is a critical member of our onsite community team, leading a team of maintenance ...

ECI Management LLC

Service Manager

Clayton, NC · On-site

ECI Group is seeking an experienced, customer-centric Service Manager to join our growing team. The Service Manager is a critical member of our onsite community team, leading a team of maintenance ...

ECI Management LLC

Service Manager

Clayton, NC · On-site

Description ECI Group is seeking an experienced, customer-centric Service Manager to join our growing team. The Service Manager is a critical member of our onsite community team, leading a team of ...

Food Lion

PT Customer Service Leader

Durham, NC · On-site

$15.75 - $21.50/hr

Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly ...

Everpure LLC

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an ... Prior experience in a Professional Services Consultant, TAM, Support or Sales Engineering (or ...

Pure Storage

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an ... Prior experience in a Professional Services Consultant, TAM, Support or Sales Engineering (or ...

Synerfac Technical Staffing

Service Manager

Raleigh, NC · On-site

$95K - $115K/yr

Key responsibilities include ensuring excellent customer service, managing manpower and resources, implementing and improving service processes, supporting sales with pricing and operational input ...

Food Lion

PT Customer Service Leader

Holly Springs, NC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

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Showing results 21-40

All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Raleigh, NC

Senior Customer Service Manager information

See Raleigh, NC salary details

$27.7K

$94.4K

$177.4K

How much do senior customer service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior customer service manager in Raleigh, NC is $94,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $132,700.00 per year, depending on experience, location, and employer.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

How much does a senior customer service manager get?

A senior customer service manager typically earns between $60,000 and $100,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and opportunities for advancement.

What are popular job titles related to Senior Customer Service Manager jobs in Raleigh, NC?

For Senior Customer Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Manager jobs in Raleigh, NC look for?

The top searched job categories for Senior Customer Service Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Customer Service Manager jobs?

Cities near Raleigh, NC with the most Senior Customer Service Manager job openings:

Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $94,390 per year, or $45.4 per hour.

FT Assistant Manager Customer Service (538096)

Ahold Delhaize

Durham, NC • On-site

Full-time

Posted 24 days ago

Ahold Delhaize USA rating

6.0

Company rating: 6.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

59th of 122 rated grocery stores

Job description

  • In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates
  • Manage the Front End during designated hours a minimum of three days a week per standard practice guidelines
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
  • Serve as a model for customer service and instills this value in all associates
  • Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
  • Maintain an efficient and productive Front End operation
  • Support the achievement of budgeted financial and operating results for the Front End
  • Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice guidelines
  • Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and policies
  • Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
  • Ensure compliance with local, state and federal regulations
  • Provide recognition of accomplishments and offer coaching when necessary
  • Train and develop Office Assistants and Cashiers
  • Ensure office functions are completed accurately and on time
  • Communicate all cash variances to the Customer Service Manager
  • Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
  • Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
  • In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
  • Successfully complete Computer Based Training (CBT) and Training Aid courses
  • Perform all other duties and projects as assigned

 

What Ahold Delhaize USA employees say

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