Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI ... voice, chat, email). * Manage and maintain core UCCE components such as Call Router, Logger ...
Quick apply
Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI ... voice, chat, email). * Manage and maintain core UCCE components such as Call Router, Logger ...
Agent and supervisor desktops * CTI integrations * Multi-channel contact center features including ... Live Data Server * Support integration and configuration of: * Cisco Unified Customer Voice Portal ...
New
Agent and supervisor desktops * CTI integrations * Multi-channel contact center features including ... Live Data Server * Support integration and configuration of: * Cisco Unified Customer Voice Portal ...
New
Remote Insurance Agents
Durham, NC · On-site +1
$30K - $160K/yr
... let's chat! By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live ...
Remote Insurance Agents
Durham, NC · On-site +1
$30K - $160K/yr
... let's chat! By submitting this form, you agree to recurring contact from Symmetry Financial Group LLC and its affiliated companies under common control and their insurance agents via text & live ...
Live Chat Agent information
What is a live chat agent?
Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.
What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?
To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.
How much do live chat agents get paid?
Live chat agents typically earn an hourly wage ranging from $10 to $20, with salaries varying based on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules.
How to become a live chat agent?
To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or sales, and having good typing speed and problem-solving abilities is beneficial. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.
How do live chat agents typically handle high volumes of simultaneous customer inquiries?
Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.
What are the most commonly searched types of Live Chat Agent jobs in Raleigh, NC?
The most popular types of Live Chat Agent jobs in Raleigh, NC are:
What are popular job titles related to Live Chat Agent jobs in Raleigh, NC?
For Live Chat Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Live Chat Agent jobs in Raleigh, NC look for?
The top searched job categories for Live Chat Agent jobs in Raleigh, NC are:
- Live Chat Support Agent
- Remote Bilingual Customer Service
- Amazon Call Center
- Part Time Call Center English Speakers
- Full Time Taxi Call Center
- Seasonal International Call Center Agent
- Assistant Live Chat Agent
- Part Time Work From Home Customer Support
- Urgently Hiring Mandarin Customer Service Representative
- Flex Time Bilingual Spanish Call Center Customer Service Representative
What cities near Raleigh, NC are hiring for Live Chat Agent jobs?
Cities near Raleigh, NC with the most Live Chat Agent job openings:
Contractor
Posted 16 days ago
Job description
Position: UCCE Tier 2 Engineer
Preferred location – RTP, Raleigh, NC, Richardson, TX and San Jose, CA
Long Term Contract
UCCE Tier 2 Engineer Job Description
Role Overview: The UCCE Tier 2 Engineer is responsible for the advanced support, troubleshooting, configuration, and maintenance of Cisco Unified Contact Center Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager, Cisco Finesse, and other contact center components.
Key Responsibilities:
- Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
- Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops, CTI integrations, and multi-channel contact center features (voice, chat, email).
- Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway (PG), Administration & Data Servers, and Live Data Server.
- Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Unified Communications Manager.
- Perform system monitoring, health checks, and performance tuning to ensure high availability and fault tolerance.
- Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
- Assist in deployment, upgrades, and patching of UCCE environments.
- Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
- Document technical procedures, configurations, and troubleshooting steps.
- Participate in on-call rotation for after-hours support.
Required Skills and Experience:
- Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
- Experience with multi-site and multi-cluster UCCE deployments.
- Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
- Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
- Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
- Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log Analysis.
- Ability to work in a fast-paced environment and handle escalated technical issues.
- Good communication skills for collaboration with cross-functional teams and customers.