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Answering Service Jobs in Raleigh, NC (NOW HIRING)

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

Respond to any voicemails and/or messages from answering service (if applicable) * Respond to inbound email correspondence, forward on as appropriate * Greet customers and all other visitors to the ...

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

Respond to any voicemails and/or messages from answering service (if applicable) * Respond to inbound email correspondence, forward on as appropriate * Greet customers and all other visitors to the ...

Work as an HVAC Technician on a designated job site when not answering service calls or performing maintenance. * Perform other duties as assigned. Here's What We're Looking For * Skilled HVAC ...

We offer a diverse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate ...

Assistant Manager - RDU Area

Raleigh, NC · On-site

$18.50 - $22.25/hr

Respond to internet leads • Call the answering service as necessary for messages and follow up on all messages. • Visually inspect entire property (office, models, compactor, vacants, and amenity ...

Customer Service Representative

Knightdale, NC · On-site

$14.50 - $19.50/hr

... Answering telephones • Respond to customer-facing requests • Record and distribute messages • Take payments • File and maintain customer records • Operate a personal computer for the ...

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

... Answering telephones • Respond to customer-facing requests • Record and distribute messages • Take payments • File and maintain customer records • Operate a personal computer for the ...

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Answering Service information

See Raleigh, NC salary details

$12

$22

$38

How much do answering service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for answering service in Raleigh, NC is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.63 per hour, depending on experience, location, and employer.

What does an answering service do?

A typical day in an answering service involves answering incoming calls, taking messages, transferring calls to the appropriate contacts, and sometimes scheduling appointments or providing general information as instructed by clients. Team members often work in fast-paced environments, either in a call center or remotely, and are expected to follow scripts or guidelines tailored to each client. The role requires staying organized while handling a high volume of calls, multitasking between different software systems, and maintaining a calm and courteous demeanor at all times. Collaboration with supervisors and coworkers is common to resolve unique caller requests or issues and ensure a consistent, high-quality customer experience.

What are the key skills and qualifications needed to thrive in an answering service?

To thrive in an Answering Service role, strong verbal communication skills, active listening, and basic computer literacy are essential, with a high school diploma typically required. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is commonly beneficial. Exceptional patience, professionalism, and attention to detail help an individual excel in assisting callers efficiently. These skills are critical for ensuring that all inquiries are handled accurately and that clients and their customers receive prompt, courteous support.

What is an answering service?

An Answering Service job involves handling inbound calls on behalf of businesses, providing customer support, taking messages, scheduling appointments, and forwarding urgent calls. Agents ensure that no calls go unanswered, often working for medical offices, service providers, or corporate clients. This role requires strong communication skills, professionalism, and the ability to follow client-specific instructions.

What are the most commonly searched types of Answering Service jobs in Raleigh, NC? The most popular types of Answering Service jobs in Raleigh, NC are:
What are popular job titles related to Answering Service jobs in Raleigh, NC? For Answering Service jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Answering Service jobs? Cities near Raleigh, NC with the most Answering Service job openings:
Infographic showing various Answering Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $46,570 per year, or $22.4 per hour.

Customer Service Representative

The Glass Guru of Apex

Apex, NC • On-site

$12.25 - $16.75/hr

Part-time

Re-posted 6 days ago


Job description

Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy
Qualifications & Educational Requirements:

  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test
Preferred Skills:

  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.