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Answering Service Jobs in Raleigh, NC (NOW HIRING)

Customer Service Representative

Kittrell, NC

$13.75 - $18.75/hr

You'll spend much of your day answering phones, assisting customers, entering orders, coordinating deliveries, and ensuring customers receive timely, accurate service. If you thrive in a role where ...

Service Technician

Raleigh, NC · On-site

$40K - $50K/yr

A Service Technician plays a vital role in maintaining safe, clean, and fully operational pool ... Communicate professionally with clients, answering questions and addressing concerns * Coordinate ...

Service Technician

Raleigh, NC · On-site

$40K - $50K/yr

A Service Technician plays a vital role in maintaining safe, clean, and fully operational pool ... Communicate professionally with clients, answering questions and addressing concerns * Coordinate ...

Customer Service Rep (08932)

Morrisville, NC · On-site

$15 - $20.25/hr

Exhibit a sense of urgency when answering store phone lines or helping carryout customers * Provide quality customer service to internal and external customers both over the phone and in person

Affiliate Service Representative

Morrisville, NC · On-site

$15 - $20.25/hr

Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ...

Affiliate Service Representative

Morrisville, NC · On-site

$15 - $20.25/hr

Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ...

Provide timely assistance by answering questions, resolving routine issues, and directing more complex concerns to the appropriate team. * Enter customer details, service updates, and order ...

Showing results 21-40

Answering Service information

See Raleigh, NC salary details

$12

$22

$38

How much do answering service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for answering service in Raleigh, NC is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.63 per hour, depending on experience, location, and employer.

What does an answering service do?

A typical day in an answering service involves answering incoming calls, taking messages, transferring calls to the appropriate contacts, and sometimes scheduling appointments or providing general information as instructed by clients. Team members often work in fast-paced environments, either in a call center or remotely, and are expected to follow scripts or guidelines tailored to each client. The role requires staying organized while handling a high volume of calls, multitasking between different software systems, and maintaining a calm and courteous demeanor at all times. Collaboration with supervisors and coworkers is common to resolve unique caller requests or issues and ensure a consistent, high-quality customer experience.

What are the key skills and qualifications needed to thrive in an answering service?

To thrive in an Answering Service role, strong verbal communication skills, active listening, and basic computer literacy are essential, with a high school diploma typically required. Familiarity with multi-line phone systems, call management software, and customer relationship management (CRM) tools is commonly beneficial. Exceptional patience, professionalism, and attention to detail help an individual excel in assisting callers efficiently. These skills are critical for ensuring that all inquiries are handled accurately and that clients and their customers receive prompt, courteous support.

What is an answering service?

An Answering Service job involves handling inbound calls on behalf of businesses, providing customer support, taking messages, scheduling appointments, and forwarding urgent calls. Agents ensure that no calls go unanswered, often working for medical offices, service providers, or corporate clients. This role requires strong communication skills, professionalism, and the ability to follow client-specific instructions.

What are the most commonly searched types of Answering Service jobs in Raleigh, NC? The most popular types of Answering Service jobs in Raleigh, NC are:
What are popular job titles related to Answering Service jobs in Raleigh, NC? For Answering Service jobs in Raleigh, NC, the most frequently searched job titles are:
What cities near Raleigh, NC are hiring for Answering Service jobs? Cities near Raleigh, NC with the most Answering Service job openings:
Infographic showing various Answering Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $46,570 per year, or $22.4 per hour.

Customer Service Representative

Sunrock

Kittrell, NC

$13.75 - $18.75/hr

Full-time

Re-posted 5 days ago


Job description

Are you someone who enjoys helping people, staying organized, and working in a fast-paced environment? Sunrock is looking for a customer-focused Customer Service Representative to serve as the primary point of contact for customers, truck drivers, and internal operations.

While you'll receive training on scalehouse operations, ticketing, dispatch support, and quality control processes, your primary day-to-day responsibility is delivering exceptional customer service. You'll spend much of your day answering phones, assisting customers, entering orders, coordinating deliveries, and ensuring customers receive timely, accurate service.

If you thrive in a role where communication, multitasking, and teamwork are essential, we'd love to meet you.

Essential DutiesCustomer Service (Primary Responsibility)
  • Serve as the primary point of contact by answering a high volume of incoming phone calls.
  • Provide outstanding customer service to contractors, truck drivers, vendors, and internal teams.
  • Receive and process aggregate product orders accurately.
  • Answer customer questions regarding products, deliveries, pricing, and order status.
  • Communicate order changes and updates to operations, sales, quality control, and management.
  • Build positive relationships through professional, friendly, and timely communication.
  • Support customers by recommending value-added products and services when appropriate.
Scalehouse Operations
  • Learn to safely operate the quarry scalehouse.
  • Weigh inbound and outbound trucks while ensuring compliance with North Carolina DOT weight limits.
  • Verify empty truck weights and confirm accurate scale readings.
  • Issue and process load tickets accurately.
  • Collect and scan daily production tickets.
  • Manage cash transactions and balance the cash drawer when applicable.
  • Assist with dispatching trucks and supporting aggregate logistics.
Operations & Administrative Support
  • Coordinate communication between customers, dispatch, production, quality control, and sales.
  • Monitor delivery schedules and assist with truck routing.
  • Utilize company software to:
    • Enter customer orders
    • Dispatch and track trucks
    • Generate reports
    • Upload production tickets
  • Complete daily operational reports and logs.
  • Assist with opening and closing responsibilities.
  • Conduct visitor hazard awareness training.
  • Help ensure efficient plant operations and customer satisfaction.
Required Qualifications
  • High School Diploma or GED.
  • Strong customer service and communication skills.
  • Comfortable answering and managing multiple phone calls throughout the day.
  • Excellent organizational and multitasking abilities.
  • Strong attention to detail and accuracy.
  • Basic computer skills with the ability to learn new software.
  • Current North Carolina Driver License.
  • Ability to obtain a North Carolina and/or Virginia Weighmaster License.
Preferred Qualifications
  • 1-2 years of customer service, call center, dispatch, administrative support, or office experience.
  • Experience working in construction materials, transportation, logistics, manufacturing, or industrial environments is a plus—but not required.
  • Previous experience with order entry, dispatching, or scalehouse operations is helpful but not necessary.
Why Join Sunrock?

At Sunrock, our people are the foundation of our success. We are committed to providing a safe workplace, professional development opportunities, and a culture built on teamwork, integrity, innovation, and exceptional customer service.

Whether you're experienced in dispatch, logistics, transportation, construction materials, or customer service, you'll find opportunities to grow your career with an industry leader.

Sunrock LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

"Sunrock Industries is not accepting unsolicited resumes from third-party recruiting firms. If you are an agency or search firm representative, please contact Sunrock Industries Talent Acquisition at HRteam@thesunrockgroup.com for consideration prior to submitting candidates. Sunrock Industries and its affiliates will not be responsible for any fees arising from the use of resumes and online response forms submitted through this source. In addition, Sunrock Industries and its affiliates will not be responsible for any fees associated with unsolicited resumes submitted to any employee, hiring manager, or member of the Sunrock Industries team. Sunrock Industries maintains an approved vendor list for recruiting services and will only consider candidate submissions from approved firms when Sunrock has specifically engaged the firm to assist with a search for designated roles. Unsolicited resumes or candidate submissions from firms not engaged by Sunrock do not create any obligation on the part of Sunrock Industries to pay placement fees."