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Manager Genesys Jobs in Arizona (NOW HIRING)

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Genesys Engineer

Phoenix, AZ · On-site +1

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ... Ability to manage multiple priorities in a fast-paced, high-growth environment. * Strong ...

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms * Ensure solutions meet security, compliance, and performance requirements * Stay current with Genesys Cloud ...

Objectways Technologies

Java-Python-Senior Engineer

Phoenix, AZ · On-site

$125K - $164K/yr

Experience with automated release management using Maven, Salt, Git, Jenkins * Good understanding ... Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity ...

Objectways Technologies

Java-Python-Senior Engineer

Phoenix, AZ · On-site

$125K - $164K/yr

Experience with automated release management using Maven, Salt, Git, Jenkins * Good understanding ... Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity ...

Objectways Technologies

Java-Python-Senior Engineer

Phoenix, AZ · On-site

$125K - $164K/yr

Experience with automated release management using Maven, Salt, Git, Jenkins * Good understanding ... Knowledge & experience of Contact center ecosystem/Genesys Framework and Architecture, familiarity ...

XceedSearch.com

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Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $98K/yr

Experience supporting or administering CCaaS, telephony, call center, or workforce management platforms such as RingCentral, DialPad, Five9, Genesys, NICE, Verint, or similar systems preferred.

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All JobsGenesys JobsManager Genesys JobsManager Genesys Jobs in Arizona

Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

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Manager Genesys jobs near you

Genesys Engineer

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Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Job description

About the Role:


We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform. In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day-to-day operation of our customer service environment. The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

Although the preferred arrangement for this role is a hybrid schedule based in our Phoenix, Arizona office (Tuesday-Thursday onsite), we are willing to consider highly qualified candidates who are based remotely within the Pacific Time Zone.
What You'll Do:

  • Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.

  • Lead and execute projects that are critical to the growth and evolution of our contact center environment.

  • Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.

  • Collaborate with fellow Genesys team members to support day-to-day platform operations and ongoing enhancements.

  • Evaluate and recommend new Genesys Cloud capabilities and technologies to support business growth and improve customer experience.

  • Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable contact center solutions.

  • Troubleshoot and resolve platform issues while minimizing disruption to contact center operations.

  • Participate in on-call support and after-hours change management activities as needed.


What We Look For:

  • 5+ years of experience supporting and implementing Contact Center technologies.

  • Hands-on experience with Genesys Cloud, including: Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, Omnichannel contact center environments (voice, chat, messaging, email, etc.)

  • Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.

  • Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

  • Ability to manage multiple priorities in a fast-paced, high-growth environment.

  • Strong communication skills with the ability to work effectively across technical teams, business stakeholders, and leadership.

  • Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.


Nice to have:

  • Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).

  • Experience in fintech, banking, lending, or financial services environments.

  • Experience supporting a globally distributed, hybrid in-house and outsourced staffed contact center organization as a direct employee.

  • Experience with APIs, integrations, automation, or custom Genesys Cloud development.
     

What We Offer You: 

  • Competitive salary and stock option plan

  • 100% paid coverage of medical, dental and vision insurance 

  • Flexible PTO

  • Opportunities for professional growth and development 

  • Paid parental leave

  • Health & wellness initiatives

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