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Manager Genesys Jobs in Arizona (NOW HIRING)

defi AUTO LLC

Cash Management Manager

Phoenix, AZ · On-site

Genesys (scheduling platform) experience is a plus. Additional Eligibility Requirements: * Ability to create and analyze reports. * Strong financial/metrics-based background. * Experience in managing ...

Circle K

Customer Care Specialist

Phoenix, AZ · On-site

$17 - $22.25/hr

This role involves advanced inquiry management, SLA compliance, and effective use of digital ... Genesys Etiquette: Follow established Genesys phone queue etiquette by correctly utilizing status ...

Circle K

Customer Care Specialist

Tempe, AZ

$16.25 - $21.50/hr

This role involves advanced inquiry management, SLA compliance, and effective use of digital ... Genesys Etiquette : Follow established Genesys phone queue etiquette by correctly utilizing status ...

Circle K Stores, Inc.

Customer Care Specialist

Tempe, AZ · On-site

$16.25 - $21.50/hr

This role involves advanced inquiry management, SLA compliance, and effective use of digital ... Genesys Etiquette : Follow established Genesys phone queue etiquette by correctly utilizing status ...

Freshworks

Channel Sales Manager (East)

Chandler, AZ · On-site

As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth ... Genesys, NICE, or similar solutions is strongly preferred. * Understanding of customer support ...

Freshworks

Channel Sales Manager (East)

Chandler, AZ · On-site +1

$173K - $213K/yr

As a Channel Sales Manager, you will play a critical role in accelerating Freshworks' growth ... Genesys, NICE, or similar solutions is strongly preferred. * Understanding of customer support ...

Fabergent

Avaya Dialer Administrator

Phoenix, AZ

Experience with dialer technology and lead campaign management for an outbound contact center ... or Genesys Outbound Dialing Platforms a plus Knowledge of Pearl Scripting, SQL, Linux ...

INT Technologies

WebServices Developer

Chandler, AZ

... Management (Sales/Service) desktop, Interactive Voice Response, and Computer Telephony Integration ... g., Genesys, Cisco), NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality ...

INT Technologies

WebServices Developer

Chandler, AZ · On-site

... Management (Sales/Service) desktop, Interactive Voice Response, and Computer Telephony Integration ... g., Genesys, Cisco), NICE Call Recording, etc.) 2+ years of experience using Client ALM/Quality ...

PenFed Credit Union

CRM/CX Analyst

Phoenix, AZ · On-site

Experience with Genesys Cloud and/or Salesforce required. * Demonstrated analytical and quantitative skills to analyze, interpret, and translate data. * Demonstrated ability to manage multiple ...

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All JobsGenesys JobsManager Genesys JobsManager Genesys Jobs in Arizona

Manager Genesys information

What is the difference between Manager Genesys vs Customer Service Manager?

AspectManager GenesysCustomer Service Manager
Primary RoleOversees Genesys platform operations, manages contact center technologyManages customer service teams and overall customer satisfaction
Required SkillsGenesys platform expertise, technical troubleshooting, contact center workflowsLeadership, communication, customer service strategies
CertificationsGenesys certifications, IT or contact center technology credentialsCustomer service management certifications, leadership training
Work EnvironmentContact centers, IT departments, technology-focused teamsCustomer service departments, client-facing roles

The Manager Genesys primarily focuses on managing the Genesys contact center platform and related technology, ensuring smooth operations and technical support. In contrast, the Customer Service Manager oversees customer service teams, focusing on client satisfaction and service quality. While both roles require leadership skills, the Manager Genesys emphasizes technical expertise with contact center systems, whereas the Customer Service Manager concentrates on customer relations and team management.

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The most popular types of Genesys jobs in Arizona are:

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Manager Genesys jobs near you

Cash Management Manager

defi AUTO LLC

Phoenix, AZ • On-site

Full-time

Posted 12 days ago

Job description

 

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures and Fiserv. 


Position Purpose:

This position is responsible for all cash management functions for servicing automotive leases and loans, including payment & payoffs, daily cash reconciliation from multiple payment avenues (lockbox, ACH, card, online bill pay), and customer research request.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Enhance productivity and streamline processing to achieve at least 10% improvement year after year. 
  • Take ownership of new and existing client scope of services and deliver a level of service quality that exceeds our client’s expectations as measured by achieving 98% or better-quality score. 
  • Hire and retain top talent to achieve less than 15% voluntary attrition rate. Develop and manage talent and have a production ready successor. Ensure your team is engaged and doing their best for the business.
  • Demonstrate leadership and self-sufficiency by leading clients or internal projects from inception to completion with little or no supervision. 
  • Perform staff coaching a minimum of 30% of time as a priority of job function.
  • Ability to create and follow policy and procedures 100% of the time. 
  • Respond to client inquiries within 24 hours.


**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 


Required Education and Experience:

  • Bachelor’s degree or equivalent experience required. 
  • Five + years of demonstrated increase in responsibility with prior supervisory/ management experience required.
  • Intermediate proficiency in PC/Windows related software (e.g., MSWord Excel) required.
  • Demonstrated ability/experience in team building. 


Preferred Education and Experience:

  • Business Administration/Finance or similar focus preferred.
  • Previous experience in a financial services/banking environment preferred.
  • Experience with assisting with new client launches preferred.
  • Genesys (scheduling platform) experience is a plus. 


Additional Eligibility Requirements:

  • Ability to create and analyze reports.
  • Strong financial/metrics-based background.
  • Experience in managing and implementing process redesign.
  • Strong interpersonal and negotiation skills.
  • Strong customer service skills.
  • Excellent organizational skills and attention to detail required.
  • Ability to work effectively with minor supervision.
  • Must be able to work in a fast-paced environment with daily work processing deadlines.
  • Must be able to handle multiple tasks/projects simultaneously.
  • Excellent coaching mentoring team building skills.
  • Ability to manage and participate effectively in a team atmosphere.
  • Must have strong problem solving/analytical skills.
  • Sales orientated self-starter with strong interpersonal and negotiating skills.
  • Excellent listening skills.
  • Excellent verbal and written communication skills.

Travel Required:

  • Less than 10% travel

 

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.