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Ivr Manager Jobs (NOW HIRING)

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

I have an opportunity for a "Sr IVR Developer" - (Remote till March 2022). and I am looking for a ... Responsible for consistent release management and good change management practices. 4.Participate ...

Syntricate Technologies

IVR Developer

Chicago, IL · On-site

Syntricate Technologies is seeking an IVR Developer to join their team in Chicago, IL. The role ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

Kavaliro

IVR Systems Developer

Orlando, FL · On-site

Bachelor's Degree in Computer Science, Information Technology/Management Information Systems (or equivalent) * Extensive knowledge of the following, but not limited to: * IVR Platform: Genesys Voice ...

Kavaliro

IVR Systems Developer

Orlando, FL

Bachelor's Degree in Computer Science, Information Technology/Management Information Systems (or equivalent) * Extensive knowledge of the following, but not limited to: * IVR Platform: Genesys Voice ...

EROS Technologies, Inc.

IVR Developer

Sunnyvale, CA · On-site

... Portal Management (VPMS), SQL skills and data analysis skills, Java, Tomcat and Eclipse IDE ... life-cycle IVR projects (analyze, design, build, test, implement, tune, support)" Additional ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

Communicating and interacting with the project manager, business planning teams, various vendor and ... IVR and interface testing experience, including skills-based routing testing and automated web ...

Baptist Health

IVR Cath Lab Tech I-Cath Lab/IVR

Conway, AR · On-site

$2.0K - $2.6K/wk

Cath Lab/IVR Shift: Day Working Hours: 0630-1500Call required Summary: The IVR Cath Lab Tech is a ... Effective communication is essential with patients, families, physicians, other staff, management ...

Baptist Health

IVR Cath Lab Tech I-Cath Lab/IVR

Conway, AR · On-site

$2.0K - $2.6K/wk

Cath Lab/IVR Shift: Day Working Hours: 0630-1500Call required Summary: The IVR Cath Lab Tech is a ... Effective communication is essential with patients, families, physicians, other staff, management ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

IVR Quality Engineer Fort Mill, SC or New York City, NY 6 month contract to hire * IVR & Telephony ... Understands session management, data validation, and call log analysis. * Quality Engineering ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

Title: IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months ... Participate in defect management activities through identifying, logging and re-testing * Support ...

Programmers.io

Product Manager-IVR

Denver, CO · On-site

Deliver executive presentations and manage stakeholder expectations. * Leverage strong product/technical acumen (AI, ML, contact center tools like IVR, call analytics). * Support client success for ...

ClifyX

IVR Routing Project Manager

Dallas, TX · On-site

ClifyX is a company seeking an IVR Routing Project Manager to oversee the deployment of product features and ensure resource alignment with Product Managers. The role involves managing the software ...

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Ivr Manager information

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$28.5K

$62.7K

$113.5K

How much do ivr manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ivr manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is an IVR manager?

IVR Managers are professionals responsible for overseeing Interactive Voice Response (IVR) systems within an organization. They manage the design, implementation, and maintenance of automated phone systems that interact with customers without human intervention. Their duties often include optimizing call flows, analyzing system performance, troubleshooting issues, and ensuring the IVR system aligns with company goals and customer needs. IVR Managers work closely with IT, customer service, and business teams to deliver a seamless caller experience and improve operational efficiency.

What are the key skills and qualifications needed to thrive as an IVR manager?

To thrive as an IVR Manager, you need expertise in telephony systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), voice recognition software, and experience with scripting languages or APIs are typically required. Strong problem-solving, project management, and communication skills set top performers apart in this role. These competencies ensure efficient system operations, seamless customer experiences, and successful implementation of complex IVR solutions.

How does an IVR manager typically collaborate with other teams to optimize the customer call experience?

As an IVR Manager, you will work closely with IT, customer support, and business analytics teams to design, implement, and refine interactive voice response systems. Collaboration often involves gathering feedback from frontline agents and analyzing call data to identify pain points or areas for improvement. Regular cross-functional meetings help ensure that the IVR system aligns with customer needs and business goals, while also enabling prompt resolution of technical issues. Strong communication and project management skills are essential to drive continuous enhancements and deliver a seamless caller experience.

What is the difference between Ivr Manager vs Call Center Supervisor?

AspectIvr ManagerCall Center Supervisor
CredentialsExperience in telephony systems, certifications in VoIP or contact center technologyCustomer service experience, leadership skills, sometimes certifications in call center management
Work EnvironmentTechnical environment managing IVR systems, software, and telephony infrastructureCustomer service environment overseeing call center operations and staff
Industry UsageTelecommunications, IT, customer support centersCustomer service, sales, support centers across various industries
Common Search/ComparisonYesYes

The Ivr Manager primarily focuses on managing and maintaining interactive voice response systems, requiring technical expertise in telephony and software. In contrast, the Call Center Supervisor oversees daily call center operations and staff, emphasizing customer service and team management. While both roles are vital in contact centers, the Ivr Manager is more technical, whereas the Call Center Supervisor is more operational and customer-focused.

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What are the most commonly searched types of Ivr jobs?

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What states have the most Ivr Manager jobs?

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Ivr Manager jobs near you
Infographic showing various Ivr Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $62,661 per year, or $30.1 per hour.

IVR Developer

Tampa, FL • On-site

Navtech, Inc.
Civil Engineering Construction • 11 - 50 employees
Learn more about Navtech, Inc.external

Full-time

Re-posted 13 days ago

Key responsibilities

  • Participate in the design, development, and delivery of IVR solutions.

  • Develop efficient call flows and support existing architecture and code.

  • Create unit tests, document call flows and design, and collaborate with other teams to understand scope and design efficient solutions.

Job description

I have an opportunity for a "Sr IVR Developer" - (Remote till March 2022). and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it.
Position : Sr. IVR Developer
Location : Remote till march 2022
Duration : 6 Months C2H
DUTIES AND RESPONSIBILITIES:
  • Participate in the design, development and delivery of solutions on IVR solution
  • Develop efficient and high-performance call flows
  • Create unit tests to maximize code coverage and cover end to end business scenarios
  • Support existing architecture and code
  • Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
  • Collaborates within the Agile framework, fosters a team approach to software development and delivery
  • Ensure all code developed follows DevOps practices

JOB DESCRIPTION:
  • The developer needs to be an experienced IVR developer with AWS Connect experience.
  • The candidate should have experience building contact flows (both call and chat) in AWS Connect.
  • The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
  • The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.

EXPERIENCE:
  • Experience with Amazon Connect, Lex, Lambdas, DevOps, RDS, Kinesis Data, S3, Cloud formation, CI/CD, Node.js.
  • 3+ years of experience in IVR Call Flow, telephony and Speech Recognition experience
  • Ability to design call-flows from requirement documentation and workshops
  • Expert knowledge of 1 or more IVR development environment
  • Hands-on experience with Java, JavaScript or other OOB language
  • Working knowledge of IVR Environments and Operating Systems
  • Working knowledge of telephony technologies including call routing, SMS, VOIP
  • Understanding of APIs and web services

REQUIRED SKILLS:
1.Amazon Connect development experience
2.Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows
3.Responsible for consistent release management and good change management practices.
4.Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services.
5.Review and perform troubleshooting analysis of the core application logs.
EDUCATION:
Bachelor Degree or equivalent 5+ yrs Experience
SOFTWARE SKILLS REQUIRED:
Amazon Connect, AWS, Amazon Lex, Amazon Polly, DynamoDB, Amazon Lambda, Communication skills, both written and verbal
Required Certifications:
None (AWS Cloud Practitioner preferred)
Regards
Alex Keylor
NAVTECH INC
1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008
Ph: (224) 348-1340 || Email: alex@navtechusa.com || www.navtechusa.com
E-Verified Company
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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