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Ivr Manager Jobs (NOW HIRING)

US IT Solutions Inc

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

... and managing test data, performing test execution and managing defect management processes Qualifications The IVR Test Lead is responsible for ensuring on time and on budget completion of all ...

PTP

IVR Developer - REMOTE

CA · On-site +1

Work closely with Project Manager to ensure on-time, quality delivery Requirements * 3+ years of IVR development experience * 5+ years of J2EE or .NET development experience * 5+ years of Eclipse or ...

USM

Senior IVR Project Manager

Omaha, NE

Senior Project Manager / IVR IVR Technology experience is necessary and SalesForce is a major PLUS. Qualifications: Has strong knowledge of IT systems and practices specific to IVR technologies.

PTP

Senior IVR Developer - REMOTE

CA · On-site +1

$58.25 - $77/hr

Work closely with Project Manager to ensure on-time, quality delivery * Develop stateful IVR applications and components engineered for the cloud * Write and execute SQL to make configuration changes ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ · On-site

$105K - $145K/yr

Architect and optimize IVR/Conversational AI systems integrating speech recognition, NLP, and dialog management * Implement robust MLOps for model monitoring, versioning, CI/CD, retraining, and ...

Goldenpick Technologies

IVR Tester

San Jose, CA · Remote

Strong knowledge of IVR systems and telecommunications platforms (ERSA, Replicant, Seamless ... Proficiency in defect management tools (Jira, Rocketlane, ). * Familiarity with automated testing ...

PTP

IVR Architect - REMOTE

CA · On-site +1

Work closely with Project Manager to ensure on-time, quality delivery Requirements * 3+ years of IVR development experience * 5+ years of J2EE or .NET development experience * 3+ years working with ...

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Ivr Manager information

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$28.5K

$62.7K

$113.5K

How much do ivr manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for ivr manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IVR Manager, and why are they important?

To thrive as an IVR Manager, you need expertise in telephony systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), voice recognition software, and experience with scripting languages or APIs are typically required. Strong problem-solving, project management, and communication skills set top performers apart in this role. These competencies ensure efficient system operations, seamless customer experiences, and successful implementation of complex IVR solutions.

What are IVR Managers?

IVR Managers are professionals responsible for overseeing Interactive Voice Response (IVR) systems within an organization. They manage the design, implementation, and maintenance of automated phone systems that interact with customers without human intervention. Their duties often include optimizing call flows, analyzing system performance, troubleshooting issues, and ensuring the IVR system aligns with company goals and customer needs. IVR Managers work closely with IT, customer service, and business teams to deliver a seamless caller experience and improve operational efficiency.

What is the difference between Ivr Manager vs Call Center Supervisor?

AspectIvr ManagerCall Center Supervisor
CredentialsExperience in telephony systems, certifications in VoIP or contact center technologyCustomer service experience, leadership skills, sometimes certifications in call center management
Work EnvironmentTechnical environment managing IVR systems, software, and telephony infrastructureCustomer service environment overseeing call center operations and staff
Industry UsageTelecommunications, IT, customer support centersCustomer service, sales, support centers across various industries
Common Search/ComparisonYesYes

The Ivr Manager primarily focuses on managing and maintaining interactive voice response systems, requiring technical expertise in telephony and software. In contrast, the Call Center Supervisor oversees daily call center operations and staff, emphasizing customer service and team management. While both roles are vital in contact centers, the Ivr Manager is more technical, whereas the Call Center Supervisor is more operational and customer-focused.

How does an IVR Manager typically collaborate with other teams to optimize the customer call experience?

As an IVR Manager, you will work closely with IT, customer support, and business analytics teams to design, implement, and refine interactive voice response systems. Collaboration often involves gathering feedback from frontline agents and analyzing call data to identify pain points or areas for improvement. Regular cross-functional meetings help ensure that the IVR system aligns with customer needs and business goals, while also enabling prompt resolution of technical issues. Strong communication and project management skills are essential to drive continuous enhancements and deliver a seamless caller experience.
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What are the most commonly searched types of Ivr jobs? The most popular types of Ivr jobs are:
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Ivr Manager jobs near you
Infographic showing various Ivr Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 14% Internship, 25% Full Time, 2% Contract, 56% Nights, and 2% Summer. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $62,661 per year, or $30.1 per hour.
IVR / Telephony Engineer

IVR / Telephony Engineer

ITCON Services

Nashville, TN • On-site

Other

Posted 7 days ago

New

Job description

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub for the government.

In this role, you will manage our FedRAMP-authorized Contact Center as a Service (CCaaS) environment. You will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended against cyber and Telephony Denial of Service (TDoS) threats.

1. IVR & Routing Engineering

  • Design, configure, and maintain complex Interactive Voice Response (IVR) menus and omnichannel routing scripts using Genesys (Genesys Cloud CX / Architect) to support an estimated 700+ daily law enforcement calls.
  • Configure dynamic routing and queue management within the Genesys environment to ensure the system scales on-demand, absorbing sudden call volume surges (e.g., during mass enforcement operations) without degrading the <1 minute wait time Service Level Agreement (SLA).
  • Develop and maintain Computer Telephony Integration (CTI) between Genesys and ServiceNow, ensuring "single-pane-of-glass " screen pops, automated case logging, and seamless data passing for call center operators.

2. Voice Security & Defense

  • Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and blocking call flooding or Telephony Denial of Service (TDoS) attacks at the network edge before they impact operator availability.
  • Ensure all telephony operations comply with Client 4300A and Trusted Internet Connection (TIC) requirements, maintaining strict protection over Law Enforcement Sensitive (LES) communications.

3. Infrastructure & COOP Support

  • Support the technical configuration of redundant connectivity, including dual-carrier fiber paths and independent Tactical Communications (TACCOM) systems to ensure 100% uptime during commercial network failures.
  • Serve as the Tier 2/3 technical escalation point for SIP, VoIP, and telecom infrastructure issues, utilizing proactive monitoring tools to identify and resolve audio quality or routing anomalies.

Required Qualifications

  • Experience: 3 to 5 years of hands-on experience in telecommunications, IVR development, or CCaaS administration.
  • Platform Expertise: Demonstrated experience configuring and managing Genesys contact center solutions (Genesys Cloud CX, Genesys Engage, or PureConnect).
  • Technical Knowledge: Strong understanding of VoIP protocols (SIP, RTP), telecom networking, and API integrations (REST/SOAP).
  • Security Mindset: Familiarity with telephony security concepts, including defending against toll fraud and TDoS attacks.

Preferred Qualifications

  • Experience integrating Genesys platforms with IT Service Management (ITSM) tools like ServiceNow.
  • Certifications in Genesys (e.g., Genesys Cloud Certified Professional) or general networking (CCNA Collaboration).
  • Previous experience supporting Client, ICE, or other federal law enforcement telephony environments.

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