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Ivr Manager Jobs (NOW HIRING)

Miratech

Senior Java IVR Application Developer

$58.50 - $74.75/hr

We are looking for a Senior Java IVR Application Developer to join our voice/contact center ... Collaborate with project managers to ensure the timely and high-quality delivery of solutions

US IT Solutions Inc

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

... and managing test data, performing test execution and managing defect management processes Qualifications The IVR Test Lead is responsible for ensuring on time and on budget completion of all ...

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

Responsibilities : • Design and develop IVR call flows using Cisco CVP Call Studio • Implement and manage VXML-based scripting to facilitate seamless customer interactions • Develop and ...

Toyota

Software Engineer - IVR Lead

Plano, TX · On-site

Proven ability to integrate IVR systems with CRM, authentication, payment, and backend enterprise systems. * Experience with modern development practices, including APIs, web services, middleware ...

Syntricate Technologies

IVR Tester

Bethpage, NY · On-site

Syntricate Technologies is seeking an IVR Tester to join their team. The role focuses on quality ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ · On-site

$105K - $145K/yr

Architect and optimize IVR/Conversational AI systems integrating speech recognition, NLP, and dialog management * Implement robust MLOps for model monitoring, versioning, CI/CD, retraining, and ...

PTP

Senior IVR Developer - REMOTE

CA · On-site +1

$58.25 - $77/hr

Work closely with Project Manager to ensure on-time, quality delivery * Develop stateful IVR applications and components engineered for the cloud * Write and execute SQL to make configuration changes ...

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Ivr Manager information

See salary details

$28.5K

$62.7K

$113.5K

How much do ivr manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ivr manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is an IVR manager?

IVR Managers are professionals responsible for overseeing Interactive Voice Response (IVR) systems within an organization. They manage the design, implementation, and maintenance of automated phone systems that interact with customers without human intervention. Their duties often include optimizing call flows, analyzing system performance, troubleshooting issues, and ensuring the IVR system aligns with company goals and customer needs. IVR Managers work closely with IT, customer service, and business teams to deliver a seamless caller experience and improve operational efficiency.

What are the key skills and qualifications needed to thrive as an IVR manager?

To thrive as an IVR Manager, you need expertise in telephony systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), voice recognition software, and experience with scripting languages or APIs are typically required. Strong problem-solving, project management, and communication skills set top performers apart in this role. These competencies ensure efficient system operations, seamless customer experiences, and successful implementation of complex IVR solutions.

How does an IVR manager typically collaborate with other teams to optimize the customer call experience?

As an IVR Manager, you will work closely with IT, customer support, and business analytics teams to design, implement, and refine interactive voice response systems. Collaboration often involves gathering feedback from frontline agents and analyzing call data to identify pain points or areas for improvement. Regular cross-functional meetings help ensure that the IVR system aligns with customer needs and business goals, while also enabling prompt resolution of technical issues. Strong communication and project management skills are essential to drive continuous enhancements and deliver a seamless caller experience.

What is the difference between Ivr Manager vs Call Center Supervisor?

AspectIvr ManagerCall Center Supervisor
CredentialsExperience in telephony systems, certifications in VoIP or contact center technologyCustomer service experience, leadership skills, sometimes certifications in call center management
Work EnvironmentTechnical environment managing IVR systems, software, and telephony infrastructureCustomer service environment overseeing call center operations and staff
Industry UsageTelecommunications, IT, customer support centersCustomer service, sales, support centers across various industries
Common Search/ComparisonYesYes

The Ivr Manager primarily focuses on managing and maintaining interactive voice response systems, requiring technical expertise in telephony and software. In contrast, the Call Center Supervisor oversees daily call center operations and staff, emphasizing customer service and team management. While both roles are vital in contact centers, the Ivr Manager is more technical, whereas the Call Center Supervisor is more operational and customer-focused.

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What are the most commonly searched types of Ivr jobs?

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Ivr Manager jobs near you
Infographic showing various Ivr Manager job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $62,661 per year, or $30.1 per hour.

IVR Developer (Amazon Connect)- R01568696

Saint Louis, MO

Brillio
IT Services • 5 - 10K employees
Learn more about Brillioexternal

Contractor

Re-posted 22 days ago

Key responsibilities

  • Design, build, deploy, and maintain Amazon Connect contact flows and resources such as queues, routing profiles, and hours of operation.

  • Develop and support AWS Lambda functions and API endpoints to support IVR workflows, ensuring error handling and retry strategies.

  • Implement secure configuration and secrets management, and deploy application artifacts using standardized CI/CD pipelines.

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.

IVR Developer (Amazon Connect)
Primary Skills
IVR, Amazon Connect
Specialization
AWS, Amazon Connect
Job requirements

  • Role: IVR Developer (Amazon Connect)

    Years of Experience: 8+ years

    Location: New York - Hybrid (3 days onsite)

    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

    Job Description:

    We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect-based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

    Key Responsibilities

    Amazon Connect & IVR Development

    Design, build, deploy, and version Amazon Connect Contact Flows.

    Configure and maintain Amazon Connect resources including:

    Queues

    Routing profiles

    Hours of operation

    Develop and integrate Lex bots where applicable.

    Validate IVR behavior during failure scenarios such as:

    API errors and downstream failures

    Timeouts and retries

    Partial dependency outages

    Implement safe fallback paths and customer-friendly error handling.

    AWS Serverless Application Development

    Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.

    Build and maintain API endpoints consumed by IVR flows.

    Implement robust:

    Error handling

    Retry strategies

    Structured logging for troubleshooting

    Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

    Secure, Configurable Development

    Build software that:

    Reads configuration externally (not hard-coded)

    Uses managed secrets (no embedded credentials)

    Supports release promotion without code changes

    Ensure no hard-coded:

    Endpoints

    Credentials

    Environment identifiers

    Deployment & Delivery Practices

    Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).

    Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.

    Participate in defect triage and resolution for issues introduced through delivered changes.

    Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

    Required Skills & Experience

    Core Technical Requirements

    Hands-on experience with Amazon Connect, including:

    Contact Flows

    Queues, routing profiles, hours of operation

    Strong AWS serverless development experience:

    AWS Lambda (Node.js or Python)

    API integration patterns supporting IVR flows

    DynamoDB

    Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.

    Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).

    Experience delivering via CI/CD pipelines using standardized deployment patterns.

    Why should you apply for this role?

    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

    Know more about

    PPE: https://www.brillio.com/platform-and-product-engineering/

    DAE: https://www.brillio.com/services-data-analytics/

    CES: https://www.brillio.com/services-customer-experience-services/

    DI: https://www.brillio.com/services-digital-infrastructure/

    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/

     

    Equal Employment Opportunity Declaration

    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

    #LI-RJ1

$65 - $70 an hour
 
Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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