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Ivr Manager Jobs (NOW HIRING)

PTP

IVR Architect - REMOTE

CA · On-site +1

Work closely with Project Manager to ensure on-time, quality delivery Requirements * 3+ years of IVR development experience * 5+ years of J2EE or .NET development experience * 3+ years working with ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

... managing test data, test execution and defect management processes. Qualifications The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all ...

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How much do ivr manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for ivr manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IVR manager?

To thrive as an IVR Manager, you need expertise in telephony systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), voice recognition software, and experience with scripting languages or APIs are typically required. Strong problem-solving, project management, and communication skills set top performers apart in this role. These competencies ensure efficient system operations, seamless customer experiences, and successful implementation of complex IVR solutions.

What is an IVR manager?

IVR Managers are professionals responsible for overseeing Interactive Voice Response (IVR) systems within an organization. They manage the design, implementation, and maintenance of automated phone systems that interact with customers without human intervention. Their duties often include optimizing call flows, analyzing system performance, troubleshooting issues, and ensuring the IVR system aligns with company goals and customer needs. IVR Managers work closely with IT, customer service, and business teams to deliver a seamless caller experience and improve operational efficiency.

What is the difference between Ivr Manager vs Call Center Supervisor?

AspectIvr ManagerCall Center Supervisor
CredentialsExperience in telephony systems, certifications in VoIP or contact center technologyCustomer service experience, leadership skills, sometimes certifications in call center management
Work EnvironmentTechnical environment managing IVR systems, software, and telephony infrastructureCustomer service environment overseeing call center operations and staff
Industry UsageTelecommunications, IT, customer support centersCustomer service, sales, support centers across various industries
Common Search/ComparisonYesYes

The Ivr Manager primarily focuses on managing and maintaining interactive voice response systems, requiring technical expertise in telephony and software. In contrast, the Call Center Supervisor oversees daily call center operations and staff, emphasizing customer service and team management. While both roles are vital in contact centers, the Ivr Manager is more technical, whereas the Call Center Supervisor is more operational and customer-focused.

How does an IVR manager typically collaborate with other teams to optimize the customer call experience?

As an IVR Manager, you will work closely with IT, customer support, and business analytics teams to design, implement, and refine interactive voice response systems. Collaboration often involves gathering feedback from frontline agents and analyzing call data to identify pain points or areas for improvement. Regular cross-functional meetings help ensure that the IVR system aligns with customer needs and business goals, while also enabling prompt resolution of technical issues. Strong communication and project management skills are essential to drive continuous enhancements and deliver a seamless caller experience.
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What are the most commonly searched types of Ivr jobs? The most popular types of Ivr jobs are:
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Ivr Manager jobs near you
Infographic showing various Ivr Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,661 per year, or $30.1 per hour.

IVR Test Analyst

Arete Technologies, Inc.

Lansing, MI

Contractor

Re-posted 17 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:

IVR Test Analyst

Years of Experience: 3 or more years of experience as a testing consultant with an emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self-starter.

Job Description:

The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards. Daily tasks for the Test Analyst may include:

Communicate and interact with the business planning and development teams during the requirements development process

Create scenarios to meet the validation of acceptance criteria of customer requirements.

Performing all system test related activities in support of the business requirements for the provision of new and updated systems.

Performing smoke, functional, end to end and integration testing

Attend meetings comprising business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.

Ensure that test scenario and scripts are prepared to utilize standard templates and adhere to quality standards and guidelines

Ensure complete scope of test coverage

Create, execute and ensure test results are accurate for assigned work products

Participate in defect management activities through identifying, logging and re-testing

Support and assist business users regarding the test planning, testing activity, and test results analysis for UAT.

Ensure that tasks are completed on time and within budget

Escalate issues and risks early and appropriately to test lead

Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.

Carry out other tasks as needed

Skill Required:
-Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices
-Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
-Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
-Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA's
-Must have previous IVR and interface testing experience, including skills-based routing testing.
-Bachelor's Degree in IT, or Business - required Required
-Excel and Rational Experience
-QA Certification
-Excellent written and verbal communication skills
-SOAP UI

Qualifications

Local Candidates will be preferred first.

Additional Information

Best Regards,


Paramjot Singh

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