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Ivr Manager Jobs (NOW HIRING)

Baptist Health

IVR Cath Lab Tech I

El Dorado, AR · On-site

$2.0K - $2.7K/wk

The IVR Cath Lab Tech is a skilled Radiology Technologist with essential Interventional Radiology ... Effective communication is essential with patients, families, physicians, other staff, management ...

Baptist Health

IVR Cath Lab Tech I | Fort Smith

Fort Smith, AR · On-site

$2.2K - $2.9K/wk

The IVR Cath Lab Tech is a skilled Radiology Technologist with essential Interventional Radiology ... Effective communication is essential with patients, families, physicians, other staff, management ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

... managing test data, test execution and defect management processes. Qualifications The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all ...

RouteThis

OR · On-site

$101K - $133K/yr

If you have deep experience in the IVR, contact center, or conversational AI ecosystem and want a ... manage our team, or run frontline execution. RouteThis owns execution. We need your judgment ...

Geico

Staff Engineer - IVR

Seattle, WA

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...

Geico

Staff Engineer - IVR

Bethesda, MD

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...

Geico

Staff Engineer - IVR

Palo Alto, CA

$115K - $230K/yr

Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...

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Ivr Manager information

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$28.5K

$62.7K

$113.5K

How much do ivr manager jobs pay per year?

As of Jul 22, 2026, the average yearly pay for ivr manager in the United States is $62,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IVR Manager, and why are they important?

To thrive as an IVR Manager, you need expertise in telephony systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), voice recognition software, and experience with scripting languages or APIs are typically required. Strong problem-solving, project management, and communication skills set top performers apart in this role. These competencies ensure efficient system operations, seamless customer experiences, and successful implementation of complex IVR solutions.

What are IVR Managers?

IVR Managers are professionals responsible for overseeing Interactive Voice Response (IVR) systems within an organization. They manage the design, implementation, and maintenance of automated phone systems that interact with customers without human intervention. Their duties often include optimizing call flows, analyzing system performance, troubleshooting issues, and ensuring the IVR system aligns with company goals and customer needs. IVR Managers work closely with IT, customer service, and business teams to deliver a seamless caller experience and improve operational efficiency.

What is the difference between Ivr Manager vs Call Center Supervisor?

AspectIvr ManagerCall Center Supervisor
CredentialsExperience in telephony systems, certifications in VoIP or contact center technologyCustomer service experience, leadership skills, sometimes certifications in call center management
Work EnvironmentTechnical environment managing IVR systems, software, and telephony infrastructureCustomer service environment overseeing call center operations and staff
Industry UsageTelecommunications, IT, customer support centersCustomer service, sales, support centers across various industries
Common Search/ComparisonYesYes

The Ivr Manager primarily focuses on managing and maintaining interactive voice response systems, requiring technical expertise in telephony and software. In contrast, the Call Center Supervisor oversees daily call center operations and staff, emphasizing customer service and team management. While both roles are vital in contact centers, the Ivr Manager is more technical, whereas the Call Center Supervisor is more operational and customer-focused.

How does an IVR Manager typically collaborate with other teams to optimize the customer call experience?

As an IVR Manager, you will work closely with IT, customer support, and business analytics teams to design, implement, and refine interactive voice response systems. Collaboration often involves gathering feedback from frontline agents and analyzing call data to identify pain points or areas for improvement. Regular cross-functional meetings help ensure that the IVR system aligns with customer needs and business goals, while also enabling prompt resolution of technical issues. Strong communication and project management skills are essential to drive continuous enhancements and deliver a seamless caller experience.
What cities are hiring for Ivr Manager jobs? Cities with the most Ivr Manager job openings:
What are the most commonly searched types of Ivr jobs? The most popular types of Ivr jobs are:
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What job categories do people searching Ivr Manager jobs look for? The top searched job categories for Ivr Manager jobs are:
Ivr Manager jobs near you
Infographic showing various Ivr Manager job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 14% Internship, 25% Full Time, 2% Contract, 56% Nights, and 2% Summer. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $62,661 per year, or $30.1 per hour.
Needed for Lead Consultant - Genesys - IVR

Needed for Lead Consultant - Genesys - IVR

Bravens Inc (An Ampcus Inc.Co.)

Plano, TX • On-site

Full-time

Re-posted 7 days ago

Job description

Company Description
Bravens Inc
Job Description
Hello ,
Greeting from Bravens Inc.
We are Hiring for Lead Consultant - Genesys - IVR position with our Direct Client. Please find the JD below and kindly help me with your availability for the project, you can also refer someone who might be interested.
Role: Lead Consultant - Genesys - IVR
Location: Plano, TX
Duration: Permanent Hire/ Full Time
Job Description:
Preferred
• At least 5 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
• At least 4years of experience in Genesys 8.x version for call routing and reporting purposes Skills
• Experience on working on Java/Websphere based custom application for IVR
• Avaya Experience Portal
• NICE call recorder
• NICE IEX work force management
• At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment
• Analytical and Communication skills
• project and talent management
• Experience with project management
Qualifications
Qualifications Basic:
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience with IT Development
Additional Information
Thanks & Regards,
Pratik Pitale
Bravens logo

About Bravens

Sourced by ZipRecruiter

Bravens is an Information Technology Consulting and Services company with the vast experience, full of success stories in the service of many companies and organizations in general. The experience in consulting, our work philosophy and high qualification of our professionals consolidate us in an outstanding position in our sector. We specialize in Web Technologies and offer a comprehensive range of proprietary solutions and advanced services that add value to the innovation. We are the partner that companies seek to be supported in their business strategies through technology.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chantilly, VA, US

Year founded

2010

Social media

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