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Ivr Manager Jobs in Ohio (NOW HIRING)

Jobtailor

Senior Genesys Cloud Engineer

Worthington, OH · On-site

$90 - $120/hr

Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts ... Communicates effectively with business line managers regarding the status of their department ...

Forhyre

OH · On-site

$44.50 - $58.75/hr

As the Test Automation Manager, you will be responsible for leading and managing our automation ... bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing ...

Capgemini

NICE CXone Developer Lead

Cincinnati, OH · On-site

NICE IVR / Studio scripting, WFM / WEM • Reports and dashboards • JavaScript / scripting within CXone • Experience with CRM-embedded CXone agent, screen pop, and customer journey integration ...

Keybank

Lead AI Engineer

Columbus, OH

$96K - $181K/yr

This is a senior individual contributor role with delivery accountability, but no people management responsibility. Key Responsibilities * Design and develop AI-powered IVR and voice bot solutions ...

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

Familiarity with call center platforms and telephony systems (IVR, ACD, CRM, or equivalent) * Strong written and verbal communication skills with the ability to deliver clear performance feedback

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Ivr Manager information

What is an IVR manager?

IVR Managers are professionals responsible for overseeing Interactive Voice Response (IVR) systems within an organization. They manage the design, implementation, and maintenance of automated phone systems that interact with customers without human intervention. Their duties often include optimizing call flows, analyzing system performance, troubleshooting issues, and ensuring the IVR system aligns with company goals and customer needs. IVR Managers work closely with IT, customer service, and business teams to deliver a seamless caller experience and improve operational efficiency.

What are the key skills and qualifications needed to thrive as an IVR manager?

To thrive as an IVR Manager, you need expertise in telephony systems, call flow design, and a background in computer science or related fields. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), voice recognition software, and experience with scripting languages or APIs are typically required. Strong problem-solving, project management, and communication skills set top performers apart in this role. These competencies ensure efficient system operations, seamless customer experiences, and successful implementation of complex IVR solutions.

How does an IVR manager typically collaborate with other teams to optimize the customer call experience?

As an IVR Manager, you will work closely with IT, customer support, and business analytics teams to design, implement, and refine interactive voice response systems. Collaboration often involves gathering feedback from frontline agents and analyzing call data to identify pain points or areas for improvement. Regular cross-functional meetings help ensure that the IVR system aligns with customer needs and business goals, while also enabling prompt resolution of technical issues. Strong communication and project management skills are essential to drive continuous enhancements and deliver a seamless caller experience.

What is the difference between Ivr Manager vs Call Center Supervisor?

AspectIvr ManagerCall Center Supervisor
CredentialsExperience in telephony systems, certifications in VoIP or contact center technologyCustomer service experience, leadership skills, sometimes certifications in call center management
Work EnvironmentTechnical environment managing IVR systems, software, and telephony infrastructureCustomer service environment overseeing call center operations and staff
Industry UsageTelecommunications, IT, customer support centersCustomer service, sales, support centers across various industries
Common Search/ComparisonYesYes

The Ivr Manager primarily focuses on managing and maintaining interactive voice response systems, requiring technical expertise in telephony and software. In contrast, the Call Center Supervisor oversees daily call center operations and staff, emphasizing customer service and team management. While both roles are vital in contact centers, the Ivr Manager is more technical, whereas the Call Center Supervisor is more operational and customer-focused.

What are the most commonly searched types of Ivr jobs in Ohio?

The most popular types of Ivr jobs in Ohio are:

What are popular job titles related to Ivr Manager jobs in Ohio?

For Ivr Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Ivr Manager jobs in Ohio look for?

The top searched job categories for Ivr Manager jobs in Ohio are:

What cities in Ohio are hiring for Ivr Manager jobs?

Cities in Ohio with the most Ivr Manager job openings:

Ivr Manager jobs near you
Infographic showing various Ivr Manager job openings in Ohio as of August 2026, with employment types broken down into 74% Full Time, and 26% Contract. Highlights an 100% In-person job distribution.

IVR Application support (Avaya & Linux

E*Pro, Inc.

Cleveland, OH • On-site

Full-time

Re-posted 25 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title: IVR Application support (Avaya & Linux)

Location: Cleveland, OH

Duration: Full Time


Job Description:

Roles and Responsibilities:

6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems 

Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal.

Demonstrated abilities in Integration of IVR application with database and Web Services

Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction

Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations

Experience in Configurations and Support for Call Center Technologies like Nice, Verint System 

Maintenance and trouble shooting the Avaya and Genesys Call Routing system

Experience understanding of Call Vectors and deployment of Call Flows

Experience Scheduling Backups and performance tuning.

Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI).


Must have skills:

Linux, Unix

Development and Support Mix and Experience in Installation and configurations

Avaya Voice Portal 5.2 / Experience Portal 6-7,

Genesys CTI, Oracle DB, 

Strong technical, logical, and analytical skills.

Strong team player and cooperative skills. H3


Nice to have skills:

Advanced analytical, conceptual, and problem-solving abilities

Strong written and oral communication skills

Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly

Ability to work in a team-oriented, collaborative environment.

Ability to translate an idea or need into a completed solution or work product.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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