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Ivr Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

IVR SME

Louisville, KY · On-site

Position ; -IVR SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Project Background The client is looking for optimizing IVR system with the focus on following: * Authentication ...

TecTammina

IVR Developer

Dallas, TX

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

TecTammina

IVR Developer

Newark, DE · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

TecTammina

IVR Developer

Tampa, FL · On-site

Company Description Tech Tammina LLC IVR application development and support - both for project deliverables and in production environment. Required to work some after-hours and weekends as needed.

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

I have an opportunity for a "Sr IVR Developer" - (Remote till March 2022). and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if ...

Kavaliro

IVR Systems Developer

Orlando, FL

This is an IVR specific position. Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework Certifications would be ...

Kavaliro

IVR Systems Developer

Orlando, FL · On-site

Company Description This is an IVR specific position. Minimum of three (3) years of in-depth core applications work experience in IVR development (Genesys IVR Developer or other Genesys framework ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

The IVR Test Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts between eight vendors and State of Michigan groups to ensure complete ...

AceStack LLC

IVR Functional Tester

San Francisco, CA · On-site

IVR Functional Tester Location :- SFO, CA (Onsite) Contract Required Competencies Interactive Voice Response (IVR) Functional Testing Regression Testing & Automation knowledge Agile Good to Have ...

MM International

Genesys IVR developer

Newark, NJ · On-site

Role : Genesys IVR developer Location : Hybrid 3 times a week in Newark, Nj, will take relos Duration : 12 month contract Needs: IVR Genesys Cloud CX Voice and non voice application experience ...

EROS Technologies, Inc.

IVR Developer

Sunnyvale, CA · On-site

Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. - IVR Developer Location: - Sunnyvale, CA Duration: - 12 Month ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

We are seeking a highly analytical and strategic Senior IVR Analyst to join our team supporting a massive-scale federal contact center environment handling over 100 million annual interactions. In ...

Miratech

Senior Java IVR Developer

UT · On-site +1

$51.75 - $66/hr

Integrate IVR solutions with key internal services * Monitor IVR systems and implement operational improvements to enhance customer experience * Troubleshoot and resolve issues within the voice ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

We are seeking a highly analytical and strategic Senior IVR Analyst to join our team supporting a massive-scale federal contact center environment handling over 100 million annual interactions. In ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

IVR Chatbot Developer (Genesys focus) · Minimum 3-5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ...

Seven Seven Software

IVR Chatbot Developer

Newark, NJ · On-site

Requirements: - Advanced understanding of IVR technology and related telecommunications devices, networks, software, and systems. - Experience with management and development of speech recognition ...

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How much do ivr jobs pay per month?

As of Jun 5, 2026, the average monthly pay for ivr in the United States is $14,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $12,291.67 and $15,416.67 per month, depending on experience, location, and employer.

What is an IVR job?

An IVR (Interactive Voice Response) job involves designing, developing, and maintaining automated phone systems that interact with callers through voice or keypad inputs. Professionals in this role configure call routing, integrate IVR systems with databases, and optimize user experience. They may also troubleshoot issues, update scripts, and ensure seamless communication between the system and customers. IVR jobs are common in customer service, banking, healthcare, and telecommunications industries.

What are the key skills and qualifications needed to thrive in the Ivr position, and why are they important?

To thrive as an IVR (Interactive Voice Response) Specialist, you need a solid understanding of telephony systems, call flow design, and experience with scripting or programming languages related to IVR platforms. Familiarity with tools such as Genesys, Avaya, Cisco, or cloud-based IVR solutions is highly advantageous, and certifications in these systems can enhance your credentials. Strong analytical thinking, problem-solving skills, and effective communication are important for collaborating with stakeholders and translating business requirements into technical solutions. These skills are critical for ensuring smooth and user-friendly IVR experiences that improve customer satisfaction and operational efficiency.

What are the common daily tasks and responsibilities of an IVR Specialist?

As an IVR Specialist, your typical day involves designing, developing, and maintaining IVR flows based on business needs, as well as troubleshooting and optimizing existing scripts to enhance caller experiences. You’ll collaborate with cross-functional teams such as IT, customer service, and business analysts to gather requirements and test new features before deployment. Routine tasks may include monitoring system performance, analyzing call data, and providing documentation or user support for internal stakeholders. This mix of technical and collaborative work ensures the IVR system consistently meets user expectations and business goals.
More about Ivr jobs
What cities are hiring for Ivr jobs? Cities with the most Ivr job openings:
What are the most commonly searched types of Ivr jobs? The most popular types of Ivr jobs are:
What states have the most Ivr jobs? States with the most job openings for Ivr jobs include:
What job categories do people searching Ivr jobs look for? The top searched job categories for Ivr jobs are:
Ivr jobs near you
Infographic showing various Ivr job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $174,000 per year, or $83.7 per hour.

IVR SME

Futran Tech Solutions Pvt. Ltd.

Louisville, KY • On-site

Full-time

Posted 2 days ago

Job description

Position ;-IVR SME
Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week)
Project Background
The client is looking for optimizing IVR system with the focus on following:
  • Authentication Rates: Drive up the authentication rate within the IVR so that it reduces the need for Agents to have to authenticate the user after they reach an agent
  • Alerts Optimization: Create enhanced functionality to provide alert messaging and actions to callers so they don't have to speak to an agent. For example, if a caller has submitted a Transfer package to us, create the ability to identify that the caller has submitted the transfer package and provide an update on it through the IVR or link them to a digital solution to find the status
  • Drive up intent capture and route callers to appropriate IVR enabled self-service functions
  • Develop a longer-term roadmap for current IVR (end of life in 2 years) and strategy to leverage either Genesys IVR or Voice bots

Role Specification
  • Expertise across the contact center value chain with deep understanding in operations, user experience, process, technology and KPIs to drive transformations initiatives to optimize contact center operations.
  • Collaborate with CPU stake holders to define solution approach along with architecture & enterprise integration
  • Collaborate with Experience design and Genesys SMEs to design contact center solutions, POCs and roadmap as per the engagement objectives.
  • Work with SMEs to Develop solution approach to enhance self-service options and automate routine tasks, improving customer satisfaction and operational efficiency.

Profile Specification
  • Strong understanding of IVR technologies: (e.g., voice recognition, text-to-speech, call routing, speech analytics)
  • Experience with IVR development tools and platforms: (e.g., Genesys, Avaya) with proficiency in scripting languages: (e.g., VXML)
  • Understanding of enterprise integration with IVR system, IVR based self-service, automation development, design and finetuning, legacy IVR migration strategy
  • Excellent analytical and problem-solving skills using platform features, reports, data insights.
  • Understanding of self-service bots, implementing NLP / AI based features
  • Ability to work independently and as part of a team with customer-centric approach and guide a development team to deliver the solution

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