Ivr Jobs Near Me

Proficient in testing IVR, Live Chat, Web and Mobile applications. * Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools. * Strong analytical and problem-solving ...

Performs Tier 3 support, proactive maintenance and performs complex IVR system troubleshooting and root‑cause analysis. * Serves as resident expert for PureCloud (Genesys Cloud) capabilities and ...

Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel customer engagement. * Experience integrating contact center platforms with CRM, workforce ...

Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks. * Lead the technical architecture, engineering design, and implementation of AI-driven ...

Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations

Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations

Drive delivery across customer-facing systems and processes, including website interfaces, CRM platforms, billing workflows, IVR and call center technologies, and customer service operations

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting, and integrations to ensure the CCaaS solution meets both operational and customer experience goals.

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting, and integrations to ensure the CCaaS solution meets both operational and customer experience goals.

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting, and integrations to ensure the CCaaS solution meets both operational and customer experience goals.

Core areas of ownership include call routing and orchestration, customer and channel identification, integration with IVR, callback orchestration, business configuration tooling, platform health and ...

Serve as the adoption expert for Zoom Contact Center - routing/IVR design, omnichannel (voice, chat, SMS), agent/supervisor workflows, workforce management, quality management, and AI-assisted ...

Design and build Amazon Connect solutions (contact flows, routing/queues, IVR, prompts, hours/holiday logic) * Develop integrations using AWS services (e.g., Lambda, API Gateway, DynamoDB/S3, Lex ...

Support IVR/IVA flows, call routing, omni-channel interactions, and reporting * Partner with offshore contact centers to ensure alignment Technical Integration & Infrastructure Awareness

IVR solutions * Enterprise call routing solutions Managed Service Provider (MSP) Partnership & Service Delivery - Partner with managed service providers to ensure effective delivery, support, and ...

IVR solutions * Enterprise call routing solutions Managed Service Provider (MSP) Partnership & Service Delivery - Partner with managed service providers to ensure effective delivery, support, and ...

IVR solutions * Enterprise call routing solutions Managed Service Provider (MSP) Partnership & Service Delivery - Partner with managed service providers to ensure effective delivery, support, and ...

Design end-to-end CCaaS solution architecture across voice, IVR, ACD, routing, and call flows. * Architect digital engagement capabilities including chat, email, SMS, social, and messaging channels.

Communicate with support team via phone app to respond to work orders and IVR check-in * Utilize trouble-shooting skills to determine necessary repair(s) * Prepare job scope-of-work to include time ...

Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel customer engagement. * Experience integrating contact center platforms with CRM, workforce ...