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Ivr Testing Jobs Near Me

Responsible for the design, staging, configuration, implementation and support of IVR/ACD scripts ... Conducts testing and development disaster recovery plans to detect faults, minimize malfunctions ...

New

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ... Testing, Readiness & Implementation Support * Support test planning and validation activities by ...

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ... Testing, Readiness & Implementation Support * Support test planning and validation activities by ...

Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI ... Establish engineering best practices for AI solution development, testing, deployment, and ...

This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ... Testing, Readiness & Implementation Support * Support test planning and validation activities by ...

... testing, go-live readiness, and transition to operations. Key Responsibilities CCaaS Architecture & Design * Design end-to-end CCaaS solution architecture across voice, IVR, ACD, routing, and call ...

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A map of the United States highlighting the number of Ivr Testing job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Ivr Testing job openings in each state, with California having the most at 2 and Hawaii the least at 0.

$70 - $98/hr

Other

Posted 3 days ago

New


Job description

Job Description



  • Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and with API test automation (Rest Assured, SoapUI, Postman)

  • Proficient in all aspects of the Software Development Life Cycle

  • Proficient knowledge and experience in the following tools: Gradle, Maven, Git, Bit bucket, JIRA, Confluence, qTest, JMeter/Load Runner

  • Strong knowledge of contact center operations, digital banking workflows, and backend banking systems.

  • Proficient in testing IVR, Live Chat, Web and Mobile applications.

  • Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools.

  • Strong analytical and problem-solving skills; ability to trace defects across multiple systems.

  • Excellent communication and stakeholder management abilities.

  • Familiarity with Agile / Scrum methodologies and defect management tools (e.g., JIRA, ALM, etc.).

  • Understanding of UAT best practices, test data management, and end-user validation processes.


ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract

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