We are looking to fill a position for IVR Testing lead in Lansing MI. The IVR QA Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts ...
We are looking to fill a position for IVR Testing lead in Lansing MI. The IVR QA Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts ...
Amazon Connect IVR testing profiles only Job Summary We are seeking an experienced QA Engineer - Amazon Connect IVR Automation to lead testing and automation efforts for a cloud-based contact center ...
Amazon Connect IVR testing profiles only Job Summary We are seeking an experienced QA Engineer - Amazon Connect IVR Automation to lead testing and automation efforts for a cloud-based contact center ...
IVR Automation Tester, Cyara
Manhattan, NY · On-site
$120 - $150/hr
Requirements * 5+ years of experience in software testing with a focus on automation. * Hands-on experience with Amazon Connect and IVR testing. * Proven expertise in Cyara for automated contact ...
New
IVR Automation Tester, Cyara
Manhattan, NY · On-site
$120 - $150/hr
Requirements * 5+ years of experience in software testing with a focus on automation. * Hands-on experience with Amazon Connect and IVR testing. * Proven expertise in Cyara for automated contact ...
New
Cyra Tester
Detroit, MI · Remote
IVR Testing & Voice Application Testing * Automated Test Script Development & Execution * Contact Center Testing Experience * CXone Studio / Architect IVR Testing * Genesys Cloud IVR Testing * Call ...
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Cyra Tester
Detroit, MI · Remote
IVR Testing & Voice Application Testing * Automated Test Script Development & Execution * Contact Center Testing Experience * CXone Studio / Architect IVR Testing * Genesys Cloud IVR Testing * Call ...
IVR Testing Summary: QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy.
IVR Testing Summary: QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy.
IVR Testing Summary: QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy.
IVR Testing Summary: QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy.
IVR Testing Summary: QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy.
IVR Testing Summary: QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy.
IVR Quality Engineer
Fort Mill, SC · On-site
Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied to using it. They want someone to ...
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IVR Quality Engineer
Fort Mill, SC · On-site
Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied to using it. They want someone to ...
IVR QA Engineer
Dallas, TX · On-site
$70 - $110/hr
Validate IVR call flows, routing logic, and customer journeys ... Perform end-to-end testing of inbound, outbound, and callback flows * Test voice, chat, and self ...
New
IVR QA Engineer
Dallas, TX · On-site
$70 - $110/hr
Validate IVR call flows, routing logic, and customer journeys ... Perform end-to-end testing of inbound, outbound, and callback flows * Test voice, chat, and self ...
New
IVR QA Engineer
Saint Louis, MO · On-site
$110 - $150/hr
Validate IVR call flows, routing logic, and customer journeys ... Perform end-to-end testing of inbound, outbound, and callback flows * Test voice, chat, and self ...
New
IVR QA Engineer
Saint Louis, MO · On-site
$110 - $150/hr
Validate IVR call flows, routing logic, and customer journeys ... Perform end-to-end testing of inbound, outbound, and callback flows * Test voice, chat, and self ...
New
IVR Automation Tester with Cyara - R01568697
New York, NY · On-site
$75 - $80/hr
QA Automation IVR,Cyara Primary Skills Specialization * AWS Development: Software Development ... Stay updated on testing trends and best practices. 4. Documentation & Compliance * Ensure all test ...
IVR Automation Tester with Cyara - R01568697
New York, NY · On-site
$75 - $80/hr
QA Automation IVR,Cyara Primary Skills Specialization * AWS Development: Software Development ... Stay updated on testing trends and best practices. 4. Documentation & Compliance * Ensure all test ...
QA Automation IVR,Cyara Primary Skills Specialization * AWS Development: Software Development ... Stay updated on testing trends and best practices. 4. Documentation & Compliance * Ensure all test ...
QA Automation IVR,Cyara Primary Skills Specialization * AWS Development: Software Development ... Stay updated on testing trends and best practices. 4. Documentation & Compliance * Ensure all test ...
IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...
IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...
IVR Test Lead
$48.25 - $65.75/hr
Candidate MUST possess: -IVR testing experience utilizing cloud-based IVR technology, on-premise switches, and multiple web services - Experience utilizing SOAP UI or other web service testing tools ...
IVR Test Lead
$48.25 - $65.75/hr
Candidate MUST possess: -IVR testing experience utilizing cloud-based IVR technology, on-premise switches, and multiple web services - Experience utilizing SOAP UI or other web service testing tools ...
Software Quality Analyst (messaging and IVR testing)
Memphis, TN · On-site
$44 - $46/hr
... messaging and IVR testing as required by project needs. - Utilize Selenium Grid for parallel execution of test cases across multiple browsers. - Ensure accurate estimation, documentation, and ...
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Software Quality Analyst (messaging and IVR testing)
Memphis, TN · On-site
$44 - $46/hr
... messaging and IVR testing as required by project needs. - Utilize Selenium Grid for parallel execution of test cases across multiple browsers. - Ensure accurate estimation, documentation, and ...
Test Automation - Manager
$44 - $58.25/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
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Test Automation - Manager
$44 - $58.25/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
Business Analyst
Troy, MI · On-site
IVR projects with significant customizations * Webservice analysis and testing * Data mapping between applications * Analyze data by developing basic SQL/SOQL queries Desired * Project work with ...
Business Analyst
Troy, MI · On-site
IVR projects with significant customizations * Webservice analysis and testing * Data mapping between applications * Analyze data by developing basic SQL/SOQL queries Desired * Project work with ...
Test Automation - Manager
Montevallo, AL · On-site
$45.25 - $59.75/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
Quick apply
Test Automation - Manager
Montevallo, AL · On-site
$45.25 - $59.75/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
Test Automation - Manager
Charlotte, NC · On-site
$41 - $54/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
Quick apply
Test Automation - Manager
Charlotte, NC · On-site
$41 - $54/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
Test Automation - Manager
Philadelphia, PA · On-site
$46.50 - $61.25/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
Quick apply
Test Automation - Manager
Philadelphia, PA · On-site
$46.50 - $61.25/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
IVR Testing information
What is ivr testing?
An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.
What does someone in ivr testing do?
As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.
What are the key skills and qualifications needed for ivr testing?
To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.
What is an IVR tester?
An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate prompts and responses. They typically use testing tools and scripts to identify issues, verify call flows, and improve user experience in telephony environments.
What is the job description of an IVR testing?
An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs, often using testing tools and scripts. Attention to detail and knowledge of telephony systems are essential for this role.
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Contractor
Re-posted 9 days ago
Job description
Company Description
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking to fill a position for IVR Testing lead in Lansing MI.
The IVR QA Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts between various vendors
Qualifications
Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing.
IVR testing experience utilizing Genesys SIP server, NICE and CISCO environments
- Experience leading and coordinating large, complex IVR installations
- Excellent written and communication skills - experience reporting results out to clients
- Self-starting capabilities and demonstrated experience driving projects to completion
Additional Information
Webcam interview is acceptable.