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Ivr Automation Tool Jobs (NOW HIRING)

InterSources

IVR Automation Test Engineer

San Jose, CA · On-site

$54 - $71.25/hr

IVR Automation Test Engineer Job Location: San Jose, CA Job Type: Contract Experience Level: 6-8 ... Hands-on experience testing Interactive Voice response system and tool knowledge to test IVR

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing ... Use Hammer (or another tool that they come in and suggest) for load, regression, and functional ...

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Forhyre

Test Automation - Manager

Philadelphia, PA

$46.50 - $61.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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Forhyre

OH

$44.50 - $58.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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Forhyre

Test Automation - Manager

Charleston, WV

$42.50 - $56.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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Forhyre

Test Automation - Manager

Phoenix, AZ

$45.75 - $60.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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Forhyre

Test Automation - Manager

New York, NY

$50.25 - $66.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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Forhyre

Test Automation - Manager

Sunnyvale, CA

$54 - $71.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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Forhyre

Test Automation - Manager

Los Angeles, CA

$49.50 - $65.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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Forhyre

Test Automation - Manager

San Francisco, CA

$54.25 - $71.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Apply Early

Forhyre

Test Automation - Manager

Montevallo, AL

$45.25 - $59.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Apply Early

Forhyre

Test Automation - Manager

Charlotte, NC

$41 - $54/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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Forhyre

Test Automation - Manager

Plano, TX

$44 - $58.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Apply Early

Forhyre

Test Automation - Manager

New York, NY

$50.25 - $66.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Apply Early

Forhyre

Test Automation - Manager

Dallas, TX

$45.50 - $60/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

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PTP

Test Analyst

Newport Beach, CA · Remote

Experience with IVR (Interactive Voice Response) testing * Experience with Tricentis Tosca (test automation tool) * Experience with cross-browser testing

PTP

Test Analyst

CA · On-site +1

Experience with IVR (Interactive Voice Response) testing * Experience with Tricentis Tosca (test automation tool) * Experience with cross-browser testing

TSMC

IVR / 3DIC Design Flow Engineer (7102)

San Jose, CA · On-site

$114K - $156K/yr

... IVR) flows for advanced 3DIC technologies. This role is critical to enabling efficient power ... automation (EDA) tool vendors, analog/digital/3DIC design teams, model teams, advanced/3DIC ...

TSMC

IVR / 3DIC Design Flow Engineer (7102)

San Jose, CA · On-site

$114K - $156K/yr

... IVR) flows for advanced 3DIC technologies. This role is critical to enabling efficient power ... automation (EDA) tool vendors, analog/digital/3DIC design teams, model teams, advanced/3DIC ...

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All JobsIvr Automation Tool Jobs

Ivr Automation Tool information

See salary details

$37K

$107.1K

$163K

How much do ivr automation tool jobs pay per year?

As of Jul 5, 2026, the average yearly pay for ivr automation tool in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is an IVR Automation Tool?

An IVR (Interactive Voice Response) Automation Tool is a software solution that enables businesses to automate customer interactions over the phone. These tools use pre-recorded voice prompts and menu options, allowing callers to access information, complete transactions, or route their calls without speaking to a live agent. IVR automation helps improve efficiency, reduces operational costs, and enhances the customer experience by providing 24/7 self-service options. Modern IVR tools may also incorporate speech recognition and integration with other business systems for greater functionality.

What are some common challenges faced by professionals working with IVR Automation Tools, and how can they be addressed?

Professionals working with IVR Automation Tools often encounter challenges such as integrating the tool with legacy telephony systems, ensuring accurate voice recognition, and maintaining a seamless customer experience during updates or changes. Addressing these challenges typically involves collaboration with cross-functional teams, thorough testing in different environments, and continuous monitoring of system performance. Staying updated on best practices and leveraging user feedback are also vital to optimizing IVR workflows and resolving issues promptly.

What is the difference between Ivr Automation Tool vs Call Center Agent?

AspectIvr Automation ToolCall Center Agent
CredentialsNone required, technical knowledge helpfulCustomer service training, communication skills
Work EnvironmentSoftware systems, virtual setupCall center, office or remote
Industry UsageAutomates outbound/inbound callsHandles customer inquiries directly
Primary RoleAutomates call processes, reduces manual workProvides customer support and information

The Ivr Automation Tool focuses on automating call processes using software, while Call Center Agents handle direct customer interactions. Both are essential in call center operations but serve different functions—one automates, the other provides personalized support.

What are the key skills and qualifications needed to thrive as an IVR Automation Tool Specialist, and why are they important?

To excel as an IVR Automation Tool Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and a solid understanding of call flow design, typically supported by a degree in computer science or related field. Familiarity with popular IVR platforms (like Genesys, Avaya, or Cisco), integration tools (APIs), and automation frameworks is essential, along with relevant certifications. Strong problem-solving skills, attention to detail, and effective communication are crucial for collaborating with teams and troubleshooting issues. These qualifications ensure the effective development and maintenance of reliable, user-friendly automated voice systems that enhance customer experiences.
More about Ivr Automation Tool jobs
What cities are hiring for Ivr Automation Tool jobs? Cities with the most Ivr Automation Tool job openings:
What states have the most Ivr Automation Tool jobs? States with the most job openings for Ivr Automation Tool jobs include:
What job categories do people searching Ivr Automation Tool jobs look for? The top searched job categories for Ivr Automation Tool jobs are:
Ivr Automation Tool jobs near you
Infographic showing various Ivr Automation Tool job openings in the United States as of June 2026, with employment types broken down into 17% Full Time, 66% Contract, and 17% Nights. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.
IVR Automation Test Engineer

IVR Automation Test Engineer

InterSources

San Jose, CA • On-site

$54 - $71.25/hr

Other

Posted 17 days ago

Job description

IVR Automation Test Engineer

Job Location: San Jose, CA

Job Type: Contract

Experience Level: 6-8 years (at least 5 years on Automation testing using Hammer/Cyclone)

Skillset:

  • Interactive voice response (IVR)
  • Overall 6-8 years in IT (5-7 years in Quality Assurance)
  • Excellent analytical skills with an advanced level proficiency in QA practice creating/maintaining test plans, creating test harnesses, scripts; executing scripts and reporting.
  • Extensive knowledge on Automation testing using IVR technologies on any one of the tools Hammer/Cyara/Cyclone
  • Hands-on experience testing Interactive Voice response system and tool knowledge to test IVR
  • Ensure the correctness and completeness of voice applications
  • Experience verifying the logic of the Call Flow and BRDs
  • Experience testing CRM applications for the contact center is preferred
  • Experience with testing multilingual voice applications is preferred
  • Test applications by reviewing existing and newly-submitted tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessary
  • Write comprehensive test plans and corresponding test cases for basic components and features.
  • Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively.
  • Good working knowledge of one or more programming/scripting languages is preferred
  • Supporting test setup, analyzing defect metrics data and attending defect calls with UAT support.
About Us

Founded in 2007, InterSources Inc is a Small Business Enterprise (SBE), Minority Business Enterprise (MBE) & Women-Owned Small Business (WOSB) Certified Company specializing in providing IT Consulting, IT Staffing Solutions, and Software solutions. We have been recipients of Various Awards under "Fastest Growing IT Consulting and Software Company" and "Excellence in Technology Services"

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About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Year founded

2007

Social media

Twitter

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