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Ivr Automation Tool Jobs (NOW HIRING)

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing ... Use Hammer (or another tool that they come in and suggest) for load, regression, and functional ...

Forhyre

Test Automation - Manager

Philadelphia, PA

$46.50 - $61.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

New York, NY · On-site

$50.25 - $66.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Sunnyvale, CA · On-site

$54 - $71.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

OH · On-site

$44.50 - $58.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Charleston, WV · On-site

$42.50 - $56.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Phoenix, AZ

$45.75 - $60.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Dallas, TX · On-site

$45.50 - $60/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

New York, NY · On-site

$50.25 - $66.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Charlotte, NC · On-site

$41 - $54/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Montevallo, AL

$45.25 - $59.75/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

San Francisco, CA · On-site

$54.25 - $71.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Los Angeles, CA · On-site

$49.50 - $65.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Plano, TX · On-site

$44 - $58.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

PTP

Test Analyst

Newport Beach, CA · Remote

Experience with IVR (Interactive Voice Response) testing * Experience with Tricentis Tosca (test automation tool) * Experience with cross-browser testing

PTP

Test Analyst

CA · On-site +1

Experience with IVR (Interactive Voice Response) testing * Experience with Tricentis Tosca (test automation tool) * Experience with cross-browser testing

TSMC

IVR / 3DIC Design Flow Engineer (7102)

San Jose, CA · On-site

$114K - $156K/yr

... IVR) flows for advanced 3DIC technologies. This role is critical to enabling efficient power ... automation (EDA) tool vendors, analog/digital/3DIC design teams, model teams, advanced/3DIC ...

TSMC

IVR / 3DIC Design Flow Engineer (7102)

San Jose, CA · On-site

$114K - $156K/yr

... IVR) flows for advanced 3DIC technologies. This role is critical to enabling efficient power ... automation (EDA) tool vendors, analog/digital/3DIC design teams, model teams, advanced/3DIC ...

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All JobsIvr Automation Tool Jobs

Ivr Automation Tool information

See salary details

$37K

$107.1K

$163K

How much do ivr automation tool jobs pay per year?

As of Jun 10, 2026, the average yearly pay for ivr automation tool in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is an IVR Automation Tool?

An IVR (Interactive Voice Response) Automation Tool is a software solution that enables businesses to automate customer interactions over the phone. These tools use pre-recorded voice prompts and menu options, allowing callers to access information, complete transactions, or route their calls without speaking to a live agent. IVR automation helps improve efficiency, reduces operational costs, and enhances the customer experience by providing 24/7 self-service options. Modern IVR tools may also incorporate speech recognition and integration with other business systems for greater functionality.

What are some common challenges faced by professionals working with IVR Automation Tools, and how can they be addressed?

Professionals working with IVR Automation Tools often encounter challenges such as integrating the tool with legacy telephony systems, ensuring accurate voice recognition, and maintaining a seamless customer experience during updates or changes. Addressing these challenges typically involves collaboration with cross-functional teams, thorough testing in different environments, and continuous monitoring of system performance. Staying updated on best practices and leveraging user feedback are also vital to optimizing IVR workflows and resolving issues promptly.

What is the difference between Ivr Automation Tool vs Call Center Agent?

AspectIvr Automation ToolCall Center Agent
CredentialsNone required, technical knowledge helpfulCustomer service training, communication skills
Work EnvironmentSoftware systems, virtual setupCall center, office or remote
Industry UsageAutomates outbound/inbound callsHandles customer inquiries directly
Primary RoleAutomates call processes, reduces manual workProvides customer support and information

The Ivr Automation Tool focuses on automating call processes using software, while Call Center Agents handle direct customer interactions. Both are essential in call center operations but serve different functions—one automates, the other provides personalized support.

What are the key skills and qualifications needed to thrive as an IVR Automation Tool Specialist, and why are they important?

To excel as an IVR Automation Tool Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and a solid understanding of call flow design, typically supported by a degree in computer science or related field. Familiarity with popular IVR platforms (like Genesys, Avaya, or Cisco), integration tools (APIs), and automation frameworks is essential, along with relevant certifications. Strong problem-solving skills, attention to detail, and effective communication are crucial for collaborating with teams and troubleshooting issues. These qualifications ensure the effective development and maintenance of reliable, user-friendly automated voice systems that enhance customer experiences.
More about Ivr Automation Tool jobs
What cities are hiring for Ivr Automation Tool jobs? Cities with the most Ivr Automation Tool job openings:
What states have the most Ivr Automation Tool jobs? States with the most job openings for Ivr Automation Tool jobs include:
What job categories do people searching Ivr Automation Tool jobs look for? The top searched job categories for Ivr Automation Tool jobs are:
Ivr Automation Tool jobs near you
Infographic showing various Ivr Automation Tool job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Nights. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.
IVR Quality Engineer

IVR Quality Engineer

MM International

Fort Mill, SC • On-site

Contractor

Posted 5 days ago

Job description

IVR Quality Engineer

Fort Mill, SC or New York City, NY

6 month contract to hire

  • IVR & Telephony Expertise: Deep understanding of call flows, SIP protocols, DTMF, and routing logic, with experience across platforms like Genesys, Avaya, Cisco, and Twilio. Able to interpret IVR design documents and call flow diagrams. (open to any of these)
  • Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied to using it. They want someone to come in and maybe suggest another an option) Proficient in scripting with Python, Java, or JavaScript to simulate call flows and automate test cases. (they use java but are open to any programming language)
  • Voice Recognition & NLP Testing: Familiar with ASR and TTS systems, and capable of testing voice intents and dialogue flows using platforms like Nuance, Google Dialogflow, or Amazon Lex.
  • API & Backend Testing: Experienced in validating RESTful APIs and backend services using Postman, SoapUI, JMeter, and custom scripts. Understands session management, data validation, and call log analysis.
  • Quality Engineering & DevOps: Strong foundation in test strategy, defect triage, and CI/CD integration. Comfortable with tools like Jenkins, Git, JIRA, and qTest, with a focus on shift-left testing and improving test coverage and observability.
  1. Are any of them flexible? yes
  1. Day to Day Responsibilities/project specifics:
  • Develop and execute test strategies for IVR and contact center systems
  • Lead testing across platforms like NICE CXone, Dynamics 365, Nexidia, and Hammer
  • Collaborate with cross-functional teams to define quality standards and ensure coverage
  • Use Hammer (or another tool that they come in and suggest) for load, regression, and functional testing of telephony infrastructure
  • Validate CRM workflows and integrations within Dynamics 365
  • Build automated test scripts using tools like Selenium, Postman, and JMeter
  • Track and report defects, performance metrics, and test results
  • Create test data and scenarios to support coverage
  • Document and manage bug resolution
  • Operate within Agile/Scrum teams to deliver high-quality software