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Ivr Automation Tool Jobs (NOW HIRING)

Pindrop

GTM Systems Platform Specialist

... automation and system-driven workflows. • Troubleshoot complex system issues, including ... Pindrop uses AI-based IVR authentication and anti-fraud solutions to increase efficiency in call ...

INSPYR Solutions

Software Quality Analyst

Memphis, TN · On-site

$45/hr

Automation Test Engineer (Hybrid) Rate: $45/hr Location: Hybrid (2x per week onsite - Monday ... Experience in Messaging and IVR testing * Experience with Selenium Grid for parallel execution ...

Wells Fargo

Principal Engineer

Irving, TX · On-site

... automation, decision support, and enhanced customer and employee experiences. In this role, you ... Background in contact center or conversational AI domains (IVR, IVA, Agent Assist) * Experience ...

RockAsphalt

Director of Technology

San Antonio, TX · On-site

We're heavily invested in Zoho, but we're tool-agnostic: you'll learn quickly, choose the right ... phone/IVR, websites, and analytics tools. * Marketing automation and attribution. Experience ...

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All JobsIvr Automation Tool Jobs

Ivr Automation Tool information

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$37K

$107.1K

$163K

How much do ivr automation tool jobs pay per year?

As of Jul 5, 2026, the average yearly pay for ivr automation tool in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is an IVR Automation Tool?

An IVR (Interactive Voice Response) Automation Tool is a software solution that enables businesses to automate customer interactions over the phone. These tools use pre-recorded voice prompts and menu options, allowing callers to access information, complete transactions, or route their calls without speaking to a live agent. IVR automation helps improve efficiency, reduces operational costs, and enhances the customer experience by providing 24/7 self-service options. Modern IVR tools may also incorporate speech recognition and integration with other business systems for greater functionality.

What are some common challenges faced by professionals working with IVR Automation Tools, and how can they be addressed?

Professionals working with IVR Automation Tools often encounter challenges such as integrating the tool with legacy telephony systems, ensuring accurate voice recognition, and maintaining a seamless customer experience during updates or changes. Addressing these challenges typically involves collaboration with cross-functional teams, thorough testing in different environments, and continuous monitoring of system performance. Staying updated on best practices and leveraging user feedback are also vital to optimizing IVR workflows and resolving issues promptly.

What is the difference between Ivr Automation Tool vs Call Center Agent?

AspectIvr Automation ToolCall Center Agent
CredentialsNone required, technical knowledge helpfulCustomer service training, communication skills
Work EnvironmentSoftware systems, virtual setupCall center, office or remote
Industry UsageAutomates outbound/inbound callsHandles customer inquiries directly
Primary RoleAutomates call processes, reduces manual workProvides customer support and information

The Ivr Automation Tool focuses on automating call processes using software, while Call Center Agents handle direct customer interactions. Both are essential in call center operations but serve different functions—one automates, the other provides personalized support.

What are the key skills and qualifications needed to thrive as an IVR Automation Tool Specialist, and why are they important?

To excel as an IVR Automation Tool Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and a solid understanding of call flow design, typically supported by a degree in computer science or related field. Familiarity with popular IVR platforms (like Genesys, Avaya, or Cisco), integration tools (APIs), and automation frameworks is essential, along with relevant certifications. Strong problem-solving skills, attention to detail, and effective communication are crucial for collaborating with teams and troubleshooting issues. These qualifications ensure the effective development and maintenance of reliable, user-friendly automated voice systems that enhance customer experiences.
More about Ivr Automation Tool jobs
What cities are hiring for Ivr Automation Tool jobs? Cities with the most Ivr Automation Tool job openings:
What states have the most Ivr Automation Tool jobs? States with the most job openings for Ivr Automation Tool jobs include:
What job categories do people searching Ivr Automation Tool jobs look for? The top searched job categories for Ivr Automation Tool jobs are:
Ivr Automation Tool jobs near you
Infographic showing various Ivr Automation Tool job openings in the United States as of June 2026, with employment types broken down into 17% Full Time, 66% Contract, and 17% Nights. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.

QA Analyst - Telecommunications Platforms (IVR Tester)

Futran Tech Solutions Pvt. Ltd.

San Francisco, CA • On-site

Full-time

Posted 9 days ago

Job description

Position: QA Analyst - Telecommunications Platforms (IVR Tester)
Location: San Francisco, CA
Client :
Project description
Luxoft a DXC Technology Company is an established company focusing on consulting and implementation of complex projects in the financial and Insurance industry.
Together with the customer, we deliver top performance!
For one of our clients, we are seeking a highly skilled Quality Assurance (QA) Analyst who will own the testing lifecycle for MWG's critical telecommunications platforms. This role is central to ensuring the reliability, functionality, and performance of new features and existing systems across multiple business lines. The QA Analyst will establish and maintain testing best practices, manage automated testing tools, and collaborate closely with product management, engineering, and vendor teams to deliver a seamless member and internal user experience.
Responsibilities
Key Responsibilities
  • Feature and Functionality QA: Own the end-to-end QA testing process for new features and functionalities within the Telecom team's portfolio, specifically focusing on Emergency Roadside Service (ERS) IVRs such as ERSA and Replicant as well as the Branch IVR (Seamless).
  • Defect Management and Communication: Accurately communicate test results to vendors and internal stakeholders, including logging defects, tracking issues in project management tools (Jira, Rocketlane, or similar), and keeping the Product Manager informed on all status updates.
  • Diverse Telecom Testing: Partner with the Product Manager and Telecom engineers during sprint planning to execute testing for a variety of Telecom initiatives, such as new call flows, prompt changes, auto-dialers, and IVRs for adjacent lines of business (e.g., Smart Home).
  • Process Improvement & Documentation: Drive the refinement of testing best practices. Ensure testing tasks are clearly outlined in Jira and that all new code is independently validated.
  • Test Planning & Execution Leadership: Lead and facilitate all testing meetings, clearly defining goals and documenting outcomes. This includes:
  • Building and maintaining a backlog of test membership accounts and determining specific use cases across all environments (Dev, Pre-Prod, Production).
  • Documenting precise and accurate, step-by-step processes, specifying testing environments (e.g., Chicago, Las Vegas data centers), phone numbers, and expected outputs.
  • Assigning testers and coordinating the recording of expected vs. actual outcomes.
  • Owning the final testing documentation delivered to the Change Approval Board (CAB) as part of the change management and approval process.
  • Downstream System Validation: Verify and incorporate downstream systems into comprehensive test plans. Ensure data reliability is maintained across integrated platforms. For example:
  • Accurate case creation data flows into Salesforce and work order is created in Bringg.
  • Predicted Time of Arrival (PTA) is accurately presented to Members for status calls.
  • Partial call data is captured in Pinpoint or Salesforce CTI.
  • Where needed, partner with relevant subject matter experts to assist with validation.
  • Integrations with Adjacent Systems: Ensure SMS with DRR link, GPS breakdown location and tow destination, and GPS Bringg Truck Tracking, and others, work as expected across lower and production environments.
  • Salesforce Integrations Verification: Validate all Salesforce transactions are working properly (e.g., Membership authentication, vehicle look up, existing request, etc.) and perform as expected.
  • Test Automation Management: Serve as the owner and primary operator for the Cyara Velocity testing tool, managing automated regression testing for the Replicant IVR as a core component of the overall QA strategy. Start daily execution of the test automation scripts.
  • New Technology Adoption: Actively participate in the testing and implementation of emerging Telecom technologies and projects, such as Replicant Dynamic Reasoning and the Genesys Telecom platform migration.

Skills Must have
  • Strong knowledge of IVR systems and telecommunications platforms (ERSA, Replicant, Seamless).
  • Experience with QA methodologies, test planning, and execution.
  • Proficiency in defect management tools (Jira, Rocketlane, ).
  • Familiarity with automated testing tools (Cyara Velocity ).
  • Understanding of downstream system integrations (Salesforce, Bringg, Pinpoint, CTI).
  • Ability to document precise test cases, environments, and expected outcomes.
  • Strong communication and collaboration skills with cross-functional teams.
  • Analytical mindset with attention to detail and process improvement focus.

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