Coppell, TX · On-site
$42.75 - $56.50/hr
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish). Design, develop, and execute Cyara automated test scripts for IVR and call flow validation. Validate ...
Coppell, TX · On-site
$42.75 - $56.50/hr
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish). Design, develop, and execute Cyara automated test scripts for IVR and call flow validation. Validate ...
Coppell, TX · On-site
$42.75 - $56.50/hr
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish). Design, develop, and execute Cyara automated test scripts for IVR and call flow validation. Validate ...
Coppell, TX · On-site
$42.75 - $56.50/hr
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish). Design, develop, and execute Cyara automated test scripts for IVR and call flow validation. Validate ...
Coppell, TX · On-site
$42.75 - $56.50/hr
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish). * Design, develop, and execute Cyara automated test scripts for IVR and call flow validation. * Validate ...
Coppell, TX · On-site
$42.75 - $56.50/hr
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish). * Design, develop, and execute Cyara automated test scripts for IVR and call flow validation. * Validate ...
We are looking to fill a position for IVR Testing lead in Lansing MI. The IVR QA Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts ...
We are looking to fill a position for IVR Testing lead in Lansing MI. The IVR QA Lead will lead the System Integration test for a complex IVR & contact center and coordinate all other test efforts ...
Job Summary We are seeking an experienced QA Engineer (Mobile & IVR Testing) to join our onsite team in Austin, TX. The candidate will be responsible for testing mobile applications and IVR systems ...
Job Summary We are seeking an experienced QA Engineer (Mobile & IVR Testing) to join our onsite team in Austin, TX. The candidate will be responsible for testing mobile applications and IVR systems ...
Austin, TX · On-site
Testing and Deployment: Perform unit and integration testing of IVR applications. Use Cyara for automated testing and monitoring of IVR systems. Deploy IVR applications on Avaya and Genesys platforms.
Austin, TX · On-site
Testing and Deployment: Perform unit and integration testing of IVR applications. Use Cyara for automated testing and monitoring of IVR systems. Deploy IVR applications on Avaya and Genesys platforms.
Plano, TX · On-site
$45.75 - $62.25/hr
Primary Skills - IVR Testing, Cyara Min 10+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording ...
Plano, TX · On-site
$45.75 - $62.25/hr
Primary Skills - IVR Testing, Cyara Min 10+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording ...
San Francisco, CA · On-site
CA Onsite Duration: 6 months Hands On Testing -IVR Application All Testing deliverables- as IVR Test Lead (Test Plan, Test Case, Test Scenario, Test Data preparation, Test Result)Onsite-Offshore Team.
San Francisco, CA · On-site
CA Onsite Duration: 6 months Hands On Testing -IVR Application All Testing deliverables- as IVR Test Lead (Test Plan, Test Case, Test Scenario, Test Data preparation, Test Result)Onsite-Offshore Team.
Charlotte, NC · On-site
Ivr Tester Immediate need for a talented IVR Tester with experience in the IT industry. This is a ... At least 3 years of experience in testing web services and Unix based applications Key ...
Charlotte, NC · On-site
Ivr Tester Immediate need for a talented IVR Tester with experience in the IT industry. This is a ... At least 3 years of experience in testing web services and Unix based applications Key ...
Fort Mill, SC · On-site
Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied to using it. They want someone to ...
Quick apply
Fort Mill, SC · On-site
Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied to using it. They want someone to ...
Cincinnati, OH · On-site
Ivr Tester Developing and executing formal test plans to ensure the delivery of quality. Designing and developing automated test scripts in Hammer, Client Alm, Selenium, and Jenkins. Test planning ...
Cincinnati, OH · On-site
Ivr Tester Developing and executing formal test plans to ensure the delivery of quality. Designing and developing automated test scripts in Hammer, Client Alm, Selenium, and Jenkins. Test planning ...
Execute User Acceptance Testing (UAT) for IVR, Live Chat, Web, and Mobile banking applications. * Design and implement test automation scripts using Selenium, Cucumber, Java, or Python. * Perform API ...
Execute User Acceptance Testing (UAT) for IVR, Live Chat, Web, and Mobile banking applications. * Design and implement test automation scripts using Selenium, Cucumber, Java, or Python. * Perform API ...
IVR Testing: Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice recognition, and call routing. AWS Integration Testing: Verifying that ...
IVR Testing: Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice recognition, and call routing. AWS Integration Testing: Verifying that ...
IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...
IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...
Lansing, MI · On-site
$48.25 - $65.75/hr
Candidate MUST possess: -IVR testing experience utilizing cloud-based IVR technology, on-premise switches, and multiple web services - Experience utilizing SOAP UI or other web service testing tools ...
Lansing, MI · On-site
$48.25 - $65.75/hr
Candidate MUST possess: -IVR testing experience utilizing cloud-based IVR technology, on-premise switches, and multiple web services - Experience utilizing SOAP UI or other web service testing tools ...
$70 - $75/hr
IVR & Contact Flow Testing * Cyara * Amazon connect Specialization * Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements * - IVR QA Engineer Job Summary * We are ...
$70 - $75/hr
IVR & Contact Flow Testing * Cyara * Amazon connect Specialization * Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements * - IVR QA Engineer Job Summary * We are ...
$70 - $75/hr
IVR & Contact Flow Testing * Cyara * Amazon connect Specialization * Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements * - IVR QA Engineer Job Summary * We are ...
$70 - $75/hr
IVR & Contact Flow Testing * Cyara * Amazon connect Specialization * Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements * - IVR QA Engineer Job Summary * We are ...
Saint Louis, MO · On-site
$70 - $75/hr
IVR & Contact Flow Testing * Cyara * Amazon connect Specialization * Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements * - IVR QA Engineer Job Summary * We are ...
Saint Louis, MO · On-site
$70 - $75/hr
IVR & Contact Flow Testing * Cyara * Amazon connect Specialization * Quality Engineering - Web Applications & Microservices: Associate SDET Job requirements * - IVR QA Engineer Job Summary * We are ...
San Jose, CA · Remote
Strong knowledge of IVR systems and telecommunications platforms (ERSA, Replicant, Seamless ... Familiarity with automated testing tools (Cyara Velocity ). * Understanding of downstream system ...
Quick apply
San Jose, CA · Remote
Strong knowledge of IVR systems and telecommunications platforms (ERSA, Replicant, Seamless ... Familiarity with automated testing tools (Cyara Velocity ). * Understanding of downstream system ...
$44 - $58.25/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
Quick apply
$44 - $58.25/hr
... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...
An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.
To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.
As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.
$42.75 - $56.50/hr
Other
Posted 9 days ago
Drive date: June 24th Wednesday (in person must)
Location: Coppell, TX Brillio office.
Job Type: C2C/W2/1099
Job Title: IVR & Cyara Automation Tester
Location: Hybrid(Coppell, TX -2- 3 days)
Job Description:
IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities:
Perform end-to-end IVR testing across multiple channels and languages (English and Spanish).
Design, develop, and execute Cyara automated test scripts for IVR and call flow validation.
Validate Amazon Connect call flows, routing logic, and integrations.
Perform API and microservices validation using Postman and related tools.
Partner with cross-functional teams (QA, Dev, Product, Telephony, Ops) to ensure test completeness and accuracy.
Analyze defects, identify root causes, and drive closure with engineering teams.
Contribute to test strategy, test planning, and reusable test frameworks for Contact Center programs.
Document test results, prepare reports, and ensure traceability of requirements to test coverage.
Support continuous improvement by optimizing automation coverage and testing processes. Required Qualifications
5+ years of hands-on IVR testing experience.
5+ years of Cyara automation experience (design + execution).
5+ years of Contact Center testing expertise (IVR, ACD, Routing, CTI).
3+ years of Amazon Connect understanding and platform navigation.
5+ years of Postman usage for API testing and validation.
3+ years of experience testing microservices-based architectures.
English and Spanish IVR testing experience (5+ years) – including menu validation, prompts, and language flows.
Engineering graduate (preferred from established or accredited universities).
Preferred Skills & Competencies
Experience working with cloud contact center platforms (Amazon Connect, Genesys, NICE, etc.).
Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows.
Familiarity with JSON, XML, and log analysis for debugging.
Exposure to Agile methodologies and tools like Jira, Confluence, ALM.
Ability to independently create test scenarios, test data, and automation scripts.
Strong communication skills to work with cross-geography teams.
Ability to understand business requirements quickly and translate them into test coverage.
High ownership mindset and ability to operate in high-paced, client-facing environments. Additional Expectations
Ability to work across multiple time zones when required.
Strong attention to detail and commitment to quality.
Proactive approach to identifying risks, gaps, and improvement opportunities.
Willingness to train, mentor, or guide junior testers as needed.
Positive attitude toward continuous learning in contact center domain and cloud technologies.
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HAN Staffing was born in 2012, out of the real world experience of individuals who worked in the trenches of the Recruitment Industry. Individuals who have staffed at some of the biggest names in Finance, Retail, Hospitality, Healthcare, Financial and Business Consulting as well as small Businesses. In the last five years, we have witnessed 200% growth and an always increasing roster of Satisfied Clients, thanks to our never say die Recruiting attitude. We are the only Staffing Company who stay by your side until the very end, with a leadership team that is available 24/7. Our goal is to work as a trusted adviser and partner to your business, adding value to your Recruitment efforts. Whether you are a large Corporation or a Small Business trying to find the perfect talent, we serve you with passion and perseverance to meet your needs with excellence.
Recruiting and staffing services
11 - 50 Employees
Iselin, NJ, US
2012
