My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ...
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology ... Title: IVR Quality Analyst Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months ...
Cyara Tester
Detroit, MI · On-site
Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. • Experience in voice load ...
Cyara Tester
Detroit, MI · On-site
Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. • Experience in voice load ...
Cyra Tester
Detroit, MI · On-site
$80K - $85K/yr
Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. • Experience in voice load ...
New
Cyra Tester
Detroit, MI · On-site
$80K - $85K/yr
Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. • Experience in voice load ...
New
IVR Test Lead
Lansing, MI · On-site
$48.25 - $65.75/hr
The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test ...
IVR Test Lead
Lansing, MI · On-site
$48.25 - $65.75/hr
The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test ...
Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing ...
New
Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing ...
New
Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Spanish Communication, Test Case Development ...
Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Spanish Communication, Test Case Development ...
Testing Team Lead
Rancho Cordova, CA · On-site
Planning web and IVR test efforts to complete the customer experience * Developing and leading others to develop test plans (test cases and test scripts) * Identifying testing efforts required based ...
Testing Team Lead
Rancho Cordova, CA · On-site
Planning web and IVR test efforts to complete the customer experience * Developing and leading others to develop test plans (test cases and test scripts) * Identifying testing efforts required based ...
Staff Engineer - IVR
Palo Alto, CA · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Staff Engineer - IVR
Palo Alto, CA · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Staff Engineer - IVR
Seattle, WA · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Staff Engineer - IVR
Seattle, WA · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing ...
Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing ...
Testing Team Lead
Sacramento, CA · On-site
Responsibilities : • Effectively leading a small team of testers to meet project deadlines • Planning web and IVR test efforts to complete the customer experience • Developing and leading ...
Testing Team Lead
Sacramento, CA · On-site
Responsibilities : • Effectively leading a small team of testers to meet project deadlines • Planning web and IVR test efforts to complete the customer experience • Developing and leading ...
Staff Engineer - IVR
Palo Alto, CA · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Staff Engineer - IVR
Palo Alto, CA · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Staff Engineer - IVR
Bethesda, MD · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Staff Engineer - IVR
Bethesda, MD · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Staff Engineer - IVR
Dallas, TX · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Staff Engineer - IVR
Dallas, TX · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... testing, and monitoring. * Stay at the forefront of AI and distributed systems research, brining ...
Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Spanish Communication, Test Case Development ...
New
Preferred Skills Analytical Thinking, Controls Testing, Corporate Governance, IVR Testing, Quality Assurance (QA), Quality Support, Software Testing, Spanish Communication, Test Case Development ...
New
IVR Technical Lead - Remote / Telecommute
Cleveland, OH · Remote
$55 - $60/hr
Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
New
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IVR Technical Lead - Remote / Telecommute
Cleveland, OH · Remote
$55 - $60/hr
Experience with IVR, voice bots, or contact center technologies. * Strong collaboration skills ... Establish and enforce engineering standards, including code quality, testing, and deployment ...
New
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
Trenton, NJ · On-site
$91K - $114K/yr
Design and develop IVR voice, chat and email solutions leveraging API's to communicate to backend ... Coordinate and run testing efforts to validate application functionality upon deployment of a fix ...
Senior IVR & Contact Center Engineer (NICE CXone / Genesys)
Trenton, NJ · On-site
$91K - $114K/yr
Design and develop IVR voice, chat and email solutions leveraging API's to communicate to backend ... Coordinate and run testing efforts to validate application functionality upon deployment of a fix ...
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
Birmingham, AL · On-site
$56.25 - $73/hr
Reviews coding, testing, and documentation of software. * Applies modern principles, methodologies ... IVR), Process Improvements, Release Management, Software Solutions, User Experience (UX) Design ...
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
Birmingham, AL · On-site
$56.25 - $73/hr
Reviews coding, testing, and documentation of software. * Applies modern principles, methodologies ... IVR), Process Improvements, Release Management, Software Solutions, User Experience (UX) Design ...
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
Pittsburgh, PA · On-site
$58.25 - $75.75/hr
Reviews coding, testing, and documentation of software. * Applies modern principles, methodologies ... IVR), Process Improvements, Release Management, Software Solutions, User Experience (UX) Design ...
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
Pittsburgh, PA · On-site
$58.25 - $75.75/hr
Reviews coding, testing, and documentation of software. * Applies modern principles, methodologies ... IVR), Process Improvements, Release Management, Software Solutions, User Experience (UX) Design ...
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
$59.25 - $77.25/hr
Reviews coding, testing, and documentation of software. * Applies modern principles, methodologies ... IVR), Process Improvements, Release Management, Software Solutions, User Experience (UX) Design ...
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
$59.25 - $77.25/hr
Reviews coding, testing, and documentation of software. * Applies modern principles, methodologies ... IVR), Process Improvements, Release Management, Software Solutions, User Experience (UX) Design ...
Ivr Testing information
What is an IVR tester?
An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate call routing and user prompts. They typically use testing tools and scripts to identify issues and verify system performance before deployment.
What is the job description of an IVR testing?
An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs. Knowledge of telephony systems, scripting, and testing tools is essential for this role.
What is ivr testing?
An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.
What are the key skills and qualifications needed for ivr testing?
To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.
What does someone in ivr testing do?
As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.
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Job description
Company Description
Greetings for the day!
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.
Job Description
Title: IVR Quality Analyst
Location: Alpharetta, GA/Middle town, NJ
Duration: 6 to 12 months
Interview: Phone and Skype
Job description:-
Lab Build & Maintenance
Procure, install and configure Lab equipment across platforms
IVR Platforms - Avaya, Cisco, Genesys
Operating System - Linux, Windows, VMware
Tools - Monitoring tools, configuration tools and performance test tools
Automation tools across above platforms
Build lab environments
Manage change control of lab environments through certification cycles
Certification strategy including validation of requirements, design
Provide and justify effort estimates
Configuring lab and environments for Testing
Designing and Developing Certification Tools and Automation
Creating Certification plan and underlying test plans
Documenting strategy, review and editing
Escalate technical and project issues to Project Manager
Report project status to Project Manager
Provide technical support during deployment in Production
Assist with technical interviews of prospective team "
Qualifications
Graduation
Additional Information
All your information will be kept confidential according to EEO guidelines.
About TestingXperts
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Mechanicsburg, PA, US
Year founded
2013