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Ivr Testing Jobs (NOW HIRING)

The Computer Merchant, LTD (TCM)

Genesys IVR Developer

$57.50 - $78.75/hr

Responsibilities : • Lead the design, development, and administration of Genesys Cloud IVR ... unit testing, release procedures, coding design and documentation protocol as well as change ...

New

PNC Bank

Support A/B testing of authentication strategies to reduce friction and improve security outcomes ... IVR/call flows and telephony ecosystems Authentication and identity verification in a phone channel ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test ...

Omni Inclusive

Senior Tester

Short Hills, NJ · On-site

... with AWS, IVR, and automation testing experience-using Playright. Desired Skills & Experience: Senior level onshore tester with AWS, IVR, and automation testing experience-using Playright. The ...

PTP

Testing Team Lead

Rancho Cordova, CA · On-site

Planning web and IVR test efforts to complete the customer experience * Developing and leading others to develop test plans (test cases and test scripts) * Identifying testing efforts required based ...

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How much do ivr testing jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for ivr testing in the United States is $44.62, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $59.13 per hour, depending on experience, location, and employer.

What is an IVR Testing job?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What are the key skills and qualifications needed to thrive in the Ivr Testing position, and why are they important?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What are the typical daily responsibilities for someone working in IVR Testing?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

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Ivr Testing jobs near you
Infographic showing various Ivr Testing job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 1% Full Time, 70% Part Time, 2% Temporary, 19% Contract, and 2% Nights. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $92,806 per year, or $44.6 per hour.

Senior Business Analyst - Telecom & IVR

Purple Drive Technologies

Charlotte, NC • On-site

$90K - $116K/yr

Full-time

Posted 13 days ago

Job description

Overview:
Role Title: Senior Business Analyst - Telecom & IVR
Location: Onsite - Charlotte, NC
Responsibilities:
  • Experience 8+ years of business analysis experience, with a focus on telecom solutions, IVR systems, and conversational AI.
  • Experience working with Kore AI platforms and telecom-related BSS systems."
  • Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
  • Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI.
  • Proficiency in creating business documentation such as BRDs, functional specs, and process flows.
  • Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
  • Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience.
  • Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage.
  • Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals.
  • Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility.
  • Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
  • Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations. Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.

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