Austin, TX · On-site +1
Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...
Austin, TX · On-site +1
Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...
Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback. Call ...
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Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback. Call ...
Austin, TX · On-site +1
Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback. Call ...
Austin, TX · On-site +1
Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback. Call ...
Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback. Call ...
Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and generative AI agent systems by initiating simulated test calls and providing actionable feedback. Call ...
... IVR, integrations, testing and cutover) * 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines * Bachelor's degree ...
... IVR, integrations, testing and cutover) * 2+ years leading a technical workstream or small delivery team (onshore/offshore) with accountability for scope, quality, and timelines * Bachelor's degree ...
Austin, TX · On-site +1
$59.25 - $77/hr
Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...
Austin, TX · On-site +1
$59.25 - $77/hr
Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...
Austin, TX · Remote
$62.25 - $80.75/hr
Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...
Quick apply
Austin, TX · Remote
$62.25 - $80.75/hr
Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...
Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting ... Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist ...
Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting ... Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist ...
Austin, TX · On-site
$119K - $155K/yr
Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting ... Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist ...
Austin, TX · On-site
$119K - $155K/yr
Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting ... Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist ...
Austin, TX · Remote
$140K - $160K/yr
... IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving ...
Austin, TX · Remote
$140K - $160K/yr
... IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving ...
Supporting system, application, or code testing and configuration; preparing technical ... logic or IVR and conversational application technologies. * Analyzing application and system ...
Supporting system, application, or code testing and configuration; preparing technical ... logic or IVR and conversational application technologies. * Analyzing application and system ...
Austin, TX · Remote
$140K - $160K/yr
... IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving ...
Quick apply
Austin, TX · Remote
$140K - $160K/yr
... IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving ...
Austin, TX · Remote
$140K - $160K/yr
The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of ... Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP ...
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Austin, TX · Remote
$140K - $160K/yr
The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of ... Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP ...
Austin, TX · On-site +1
$140K - $160K/yr
... IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving ...
Austin, TX · On-site +1
$140K - $160K/yr
... IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving ...
Supporting system, application, or code testing and configuration; preparing technical ... logic or IVR and conversational application technologies. * Analyzing application and system ...
Supporting system, application, or code testing and configuration; preparing technical ... logic or IVR and conversational application technologies. * Analyzing application and system ...
Austin, TX · On-site
$140K - $160K/yr
The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of ... Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP ...
Austin, TX · On-site
$140K - $160K/yr
The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of ... Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP ...
Austin, TX · On-site +1
$140K - $160K/yr
The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of ... Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP ...
Austin, TX · On-site +1
$140K - $160K/yr
The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of ... Technical experience with various Contact Center technologies including NICE CXone, IVR/ACD, VoIP ...
Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across ... Minimum of 3+ years of professional experience in developing and deploying IVR/Digital, Voicebots ...
Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across ... Minimum of 3+ years of professional experience in developing and deploying IVR/Digital, Voicebots ...
Austin, TX · On-site
$128K - $170K/yr
Other responsibilities will be testing, simulation, validating and qualifying the systems and make ... IVR) is a plus) * Experienced with power integrity tools such as PowerDC or equivalent and board ...
Austin, TX · On-site
$128K - $170K/yr
Other responsibilities will be testing, simulation, validating and qualifying the systems and make ... IVR) is a plus) * Experienced with power integrity tools such as PowerDC or equivalent and board ...
Austin, TX · On-site
$128K - $170K/yr
Other responsibilities will be testing, simulation, validating and qualifying the systems and make ... IVR) is a plus) * Experienced with power integrity tools such as PowerDC or equivalent and board ...
Austin, TX · On-site
$128K - $170K/yr
Other responsibilities will be testing, simulation, validating and qualifying the systems and make ... IVR) is a plus) * Experienced with power integrity tools such as PowerDC or equivalent and board ...
$10.61 - $16.98
11% of jobs
$16.98 - $23.35
14% of jobs
$24.03 is the 25th percentile. Wages below this are outliers.
$23.35 - $29.72
7% of jobs
$29.72 - $36.09
8% of jobs
$36.09 - $42.46
8% of jobs
The median wage is $43.32 / hr.
$42.46 - $48.82
12% of jobs
$48.82 - $55.19
14% of jobs
$55.92 is the 75th percentile. Wages above this are outliers.
$55.19 - $61.56
12% of jobs
$61.56 - $67.93
6% of jobs
$67.93 - $74.30
5% of jobs
$74.30 - $80.67
3% of jobs
$10
$43
$80
An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.
To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.
As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.
Sourced by ZipRecruiter
It services
51 - 200 Employees
San Francisco, CA, US
2004
