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Ivr Engineer Jobs in Austin, TX (NOW HIRING)

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

We are looking for a I VR Test Engineer to help us design and deliver CX solutions that provide our ... IVR application and environment operations * IVR test planning and test sets * Executing and ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Develop call flows in Genesys Architect for routing and IVR * Write and execute test plans ... Developer Certification * Genesys Cloud CX: Quality Management Certification * Knowledge of IP ...

Infojini Inc

Senior Telecommunication Engineer

Austin, TX · On-site

$103K - $142K/yr

... Response (IVR) systems Performs project management and systems administration for statewide ... Engineering or related field of study Additional Information All your information will be kept ...

Celestica

Staff Engineer - Power Design

Austin, TX · On-site

$128K - $170K/yr

... IVR) is a plus). * Experienced with power integrity tools such as PowerDC or equivalent and board ... engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Celestica

Power Design Engineer

Austin, TX · On-site

$128K - $170K/yr

... IVR) is a plus) * Experienced with power integrity tools such as PowerDC or equivalent and board ... engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

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Ivr Engineer information

What is an IVR engineer?

An IVR Engineer is a technology professional who designs, develops, and maintains Interactive Voice Response (IVR) systems. These systems allow callers to interact with a company's phone system via voice or keypad inputs, automating tasks such as customer support, account inquiries, and information retrieval. IVR Engineers work with telephony platforms, scripting languages, and APIs to create seamless automated call flows. They are also responsible for troubleshooting, optimizing, and ensuring the IVR system meets the business needs and provides a positive user experience.

What are the key skills and qualifications needed to thrive as an IVR engineer, and why are they important?

To thrive as an IVR Engineer, you need a solid understanding of telephony systems, VoIP technologies, and programming languages like Java or Python, typically backed by a degree in computer science or a related field. Familiarity with IVR platforms (such as Genesys, Avaya, or Cisco), SIP protocols, and relevant certifications (like CCNA or specific IVR vendor credentials) is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication skills help you collaborate with cross-functional teams and address user needs. These skills ensure reliable and user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges an IVR engineer faces when integrating new systems with existing telephony infrastructure?

IVR Engineers often encounter challenges related to compatibility and seamless integration when connecting new IVR solutions to legacy telephony systems. These can include dealing with outdated hardware, inconsistent data formats, and varying communication protocols. To address these issues, IVR Engineers work closely with IT, network, and telecom teams to conduct thorough assessments, perform rigorous testing, and develop custom middleware if necessary. Overcoming these challenges is essential to ensure reliable call routing and a smooth caller experience.

What is the difference between Ivr Engineer vs VoIP Engineer?

AspectIvr EngineerVoIP Engineer
Required CredentialsBachelor's in Computer Science or Telecommunications, certifications like CCNA, CCNPBachelor's in Computer Science, certifications like CCNA, CCNP, or VoIP-specific courses
Work EnvironmentTelecommunications companies, call centers, service providersIT firms, telecom providers, enterprise networks
Industry UsageDesigning and maintaining IVR systems for customer interactionImplementing and managing VoIP solutions for voice communication
Common Search/ComparisonYesYes

While both Ivr Engineers and VoIP Engineers work within telecommunications and require similar certifications, Ivr Engineers focus on developing and maintaining interactive voice response systems used for customer service automation. VoIP Engineers specialize in deploying and managing voice over IP solutions for seamless voice communication over networks. The roles often overlap but serve distinct functions within the telecom industry.

What are popular job titles related to Ivr Engineer jobs in Austin, TX?

For Ivr Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Ivr Engineer jobs in Austin, TX look for?

The top searched job categories for Ivr Engineer jobs in Austin, TX are:

What cities near Austin, TX are hiring for Ivr Engineer jobs?

Cities near Austin, TX with the most Ivr Engineer job openings:

Ivr Engineer jobs near you
Infographic showing various Ivr Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 40% Full Time, and 60% Contract. Highlights an 79% In-person, 3% Hybrid, and 18% Remote job distribution.

IVR Test Engineer - REMOTE

PTP

Austin, TX • On-site, Remote

Full-time

Re-posted 21 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Provide testing using best practices to achieve more "complete" testing of a large scale IVR application
  • Help mentor team in QA best practices
  • Identify areas for automation and write automation scripts
  • IVR application and environment operations
  • IVR test planning and test sets
  • Executing and tracking functionality tests by voice and other methods
  • Improve test documentation and auditing practices

Requirements
  • Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
  • Familiarity with:
    • Test automation (e.g., Cyara)
    • Junit
    • JMeter
    • Selenium

Desired Experience
  • IVR application familiarity (speech & DTMF systems)
  • Any experience with major Asian or European languages useful
  • Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • Tomcat
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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