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Ivr Testing Jobs in Florida (NOW HIRING)

Futurewave Systems

Sr. Software Engineer

Miami, FL · On-site

$117K - $154K/yr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

Futurewave Systems

Sr. Java Developer

Miami, FL · On-site

$54.75 - $69.75/hr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

Futurewave Systems

Sr. Software Engineer

Miami, FL

$117K - $154K/yr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

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How much do ivr testing jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for ivr testing in Florida is $35.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.91 and $47.11 per hour, depending on experience, location, and employer.

What is an IVR tester?

An IVR tester is a professional who evaluates Interactive Voice Response (IVR) systems to ensure they function correctly, providing accurate call routing and user prompts. They typically use testing tools and scripts to identify issues and verify system performance before deployment.

What is the job description of an IVR testing?

An IVR testing specialist is responsible for verifying the functionality, usability, and accuracy of interactive voice response systems. This involves creating test cases, executing tests, identifying issues, and ensuring the system responds correctly to user inputs. Knowledge of telephony systems, scripting, and testing tools is essential for this role.

What is ivr testing?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What are the key skills and qualifications needed for ivr testing?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What does someone in ivr testing do?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are popular job titles related to Ivr Testing jobs in Florida? For Ivr Testing jobs in Florida, the most frequently searched job titles are:
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Ivr Testing jobs near you
Infographic showing various Ivr Testing job openings in Florida as of July 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 87% In-person, and 13% Hybrid job distribution, with an average salary of $73,929 per year, or $35.5 per hour.

UC Contact Center Engineer II (ONSITE) - Plantation, FL

Georgia IT, Inc.

Plantation, FL • On-site

Full-time

Re-posted 27 days ago

Job description

Job Summary:
Georgia IT, Inc. is seeking a UC Contact Center Engineer II to work onsite in Plantation, FL. The role involves designing, configuring, and supporting IVR/ACD systems, while serving as a resident expert in Genesys CloudCX capabilities.
Responsibilities:
• Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
• Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
• Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
• Perform unit and quality assurance testing
• Support customer acceptance testing activities and troubleshoot/correct any issues
Qualifications:
Required:
• Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
• Ability to take a requirement document, work through any ambiguity and follow through to implementation
• Strong analytical and problem-solving abilities
• Ability to understand complex architectures and be comfortable working with multiple teams
• Strong work ethic and a team player
• Enthusiasm toward technology, willingness to learn
• Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
• Experience administrating and supporting PureCloud (Genesys Cloud)
• Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
• Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
• Understanding of business processes and how they relate to customer experience technology
• Strong architecture & systems planning skills
• Well versed with omni-channel technologies
• Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
Preferred:
• Genesys Cloud certified
• Expertise in CloudCX API's
• Expertise in Architect flows
• WebRTC troubleshooting experience
• Development skills/certifications
• typescript/go/JavaScript/python
• Backend experience with Node.js, Python, Java, or similar server-side platforms
• Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
• Experience with React or another modern frontend framework
• Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
• REST WEB Services
• PureCloud API's
• SQL and Data analytics
• Web-services, 3rd party APIs
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
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About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

Social media

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