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Ivr Testing Jobs in Florida (NOW HIRING)

Futurewave Systems

Sr. Software Engineer

Miami, FL · On-site

$117K - $154K/yr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

Futurewave Systems

Sr. Software Engineer

Miami, FL · On-site

$117K - $154K/yr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

Futurewave Systems

Sr. Java Developer

Miami, FL

$54.75 - $69.75/hr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

Phsorg

$81K - $124K/yr

Own end-to-end population health digital outreach campaigns across SMS, email, IVR, and patient ... Participate in requirements gathering, vendor evaluation, and user acceptance testing * Monitor ...

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All JobsIvr Testing JobsIvr Testing Jobs in Florida

Ivr Testing information

See Florida salary details

$8

$35

$65

How much do ivr testing jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for ivr testing in Florida is $35.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.91 and $47.11 per hour, depending on experience, location, and employer.

Is there a legit product tester job?

Product tester jobs, including roles like IVR testing, are legitimate opportunities where individuals evaluate products or systems for quality and functionality. These positions often require attention to detail, technical skills, and sometimes specific certifications, and they are typically advertised through reputable job boards or company websites.

How to perform IVR testing?

IVR testing involves verifying the functionality, prompts, and call flow of an Interactive Voice Response system by using test calls, automated testing tools, and scripting to ensure accurate responses and seamless user experience. Testers should check for correct menu options, audio quality, and system responses across various scenarios, often using specialized IVR testing software. Proper documentation and understanding of the system's design are essential for effective testing.

What jobs pay $400 an hour?

High-paying jobs that can reach $400 an hour include specialized consulting roles, senior legal or medical professionals, and certain executive or niche technical positions. These roles often require advanced skills, extensive experience, or certifications, and may involve freelance or contract work with flexible schedules.

What is an IVR Testing job?

An IVR Testing job involves evaluating an Interactive Voice Response (IVR) system to ensure it functions correctly, providing a seamless experience for users. Testers check call flows, voice prompts, menu navigation, speech recognition, and system integrations. They identify issues like misrouted calls, incorrect responses, or poor audio quality. Automation tools or manual testing methods are used to validate system performance and reliability. The role requires attention to detail, analytical skills, and familiarity with IVR technologies.

What are the key skills and qualifications needed to thrive in the Ivr Testing position, and why are they important?

To excel in IVR Testing, you should possess strong analytical skills, a solid understanding of telephony systems, and experience with automation and manual testing methodologies, often backed by a degree in computer science or related fields. Familiarity with tools like Genesys, Avaya, or Twilio, knowledge of scripting languages, and experience with test management platforms are commonly required. Strong attention to detail, effective communication, and problem-solving abilities help testers work efficiently with development and QA teams. These competencies are vital to ensure IVR systems operate flawlessly and deliver a positive user experience.

What is IVR in testing?

In IVR testing, the job involves verifying the functionality of Interactive Voice Response systems that automate phone interactions. Testers ensure that menus, prompts, and call flows work correctly, often using tools like scripting and automation to simulate user interactions and identify issues before deployment.

What are the typical daily responsibilities for someone working in IVR Testing?

As an IVR Testing professional, your typical day involves designing and executing test cases to validate IVR functionality, identifying and documenting defects, and ensuring seamless user interactions across multiple call flows. You may also collaborate closely with developers, business analysts, and product owners to clarify requirements and implement test plans. Regular maintenance of automation scripts, regression testing before software releases, and participation in review meetings are also common tasks. This role requires a proactive approach to troubleshooting and continuous communication to help deliver reliable IVR solutions.

What are popular job titles related to Ivr Testing jobs in Florida? For Ivr Testing jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Ivr Testing jobs in Florida look for? The top searched job categories for Ivr Testing jobs in Florida are:
Ivr Testing jobs near you
Infographic showing various Ivr Testing job openings in Florida as of June 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $73,929 per year, or $35.5 per hour.
Information Technology_USA - USA_Engineer

Information Technology_USA - USA_Engineer

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Posted 5 days ago

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Andres Villegas
Location: 3275 Bennett Creek Avenue, Frederick, MD 21701. 100% onsite.
Duration: 6 months
skill id: 10712873
Role Descriptions: Salesforce Service Cloud Voice ConsultantRole OverviewWe are seeking an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud Voice integrated with Amazon Connect. The ideal candidate will design| configure| and implement Salesforce solutions that enhance customer engagement and streamline sales and service processes.Key ResponsibilitiesSolution Design ImplementationoConfigure and customize Salesforce Sales Cloud and Service Cloud Voice features.oSoftphone setup| screen pops| call logging| and Omni Channel routingoDesign and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.oDevelop scalable solutions aligned with Salesforce best practices.Business AnalysisoGather and analyze business requirements from stakeholders.oTranslate requirements into functional specifications and technical designs.oRecommend process improvements leveraging Salesforce capabilities.Integration AutomationoImplement automation using Flows and other declarative tools.oEnsure seamless integration between Salesforce and Amazon Connect.oValidate call routing| IVR flows| and screen pop functionality.Testing DeploymentoConduct UAT and support deployment to production.oTroubleshoot issues related to voice integration and Salesforce configuration.Training SupportoProvide end-user training and create documentation.oOffer post-implementation support and resolve technical issues.Required Skills QualificationsTechnical Skillso3 years of experience with Salesforce Sales Cloud and Service Cloud.oHands-on experience with Service Cloud Voice and Amazon Connect integration.oStrong understanding of Salesforce declarative tools and security model.oFamiliarity with CTI concepts and telephony integration.CertificationsoSalesforce Certified Sales Cloud Consultant (preferred).oSalesforce Service Cloud Consultant (preferred).oAWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).Soft SkillsoExcellent communication and stakeholder management skills.oStrong problem-solving and analytical abilities.
Essential Skills: Salesforce Service Cloud Voice ConsultantRole OverviewWe are seeking an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud Voice integrated with Amazon Connect. The ideal candidate will design| configure| and implement Salesforce solutions that enhance customer engagement and streamline sales and service processes.Key ResponsibilitiesSolution Design ImplementationoConfigure and customize Salesforce Sales Cloud and Service Cloud Voice features.oSoftphone setup| screen pops| call logging| and Omni Channel routingoDesign and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.oDevelop scalable solutions aligned with Salesforce best practices.Business AnalysisoGather and analyze business requirements from stakeholders.oTranslate requirements into functional specifications and technical designs.oRecommend process improvements leveraging Salesforce capabilities.Integration AutomationoImplement automation using Flows and other declarative tools.oEnsure seamless integration between Salesforce and Amazon Connect.oValidate call routing| IVR flows| and screen pop functionality.Testing DeploymentoConduct UAT and support deployment to production.oTroubleshoot issues related to voice integration and Salesforce configuration.Training SupportoProvide end-user training and create documentation.oOffer post-implementation support and resolve technical issues.Required Skills QualificationsTechnical Skillso3 years of experience with Salesforce Sales Cloud and Service Cloud.oHands-on experience with Service Cloud Voice and Amazon Connect integration.oStrong understanding of Salesforce declarative tools and security model.oFamiliarity with CTI concepts and telephony integration.CertificationsoSalesforce Certified Sales Cloud Consultant (preferred).oSalesforce Service Cloud Consultant (preferred).oAWS
Top 3 Required Skills:
1. Salesforce Service Cloud Voice (SCV) Configuration & Implementation :
(Including softphone setup, screen pops, call logging, Omni Channel routing)
2. Amazon Connect Integration with Salesforce
(Service Cloud Voice integration, call routing, IVR flows, CTI concepts)
3. Salesforce Sales Cloud & Service Cloud Expertise
(Declarative tools, security model, Flows, automation)
Top 3 Preferred Skills:
1. Amazon Connect Capabilities
(Contact flows, IVR design, call recordings, monitoring and analytics)
2. AWS Services Exposure
(IAM, Lambda, Amazon Connect configuration - preferred)
3. Testing & Deployment Experience
(UAT execution, production deployments, voice integration troubleshooting)
Education Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
Years of Experience:
• 3-5+ years in Salesforce Sales Cloud and Service Cloud implementations
• 2+ years of hands on experience with Service Cloud Voice and Amazon Connect, Project Code :

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