Ivr Testing Jobs in Florida (NOW HIRING)

Join us on a journey of endless possibilities

At Strada, possibility isn't just a promise - it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you'll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.

Learn more at www.stradaglobal.com

Position Overview

THIS IS AN IN PERSON POSITION. The Performance Management Specialist plays a key role in supporting state agencies with the successful setup and launch of new employee expectations and agency performance evaluations. This position also blends processing responsibilities with direct customer interaction through our active phone IVR system.

Key Responsibilities

Performance Management Administration

• Initiation of employee performance measurements in the performance management system including launching agency expectations and evaluations.

• Process employee movements and updates in accordance with agency guidelines.

• Ensure accuracy and timeliness in system transactions and documentation.

System & Requisition Support

• Assist hiring managers with system navigation and requisition related inquiries.

• Provide guidance on applicant processing and performance management workflows.

• Utilize multiple systems daily to complete transactions and resolve issues.

Customer & Phone Support

• Respond to inbound calls through the IVR system from:

  • HR representatives across state agencies

  • Prospective candidates applying for State of Florida positions

• Provide clear, professional, and solution support.

• Document inquiries and resolutions accurately within appropriate systems.

Collaboration & Continuous Improvement

• Partner with internal teams to resolve escalated or complex cases.

• Maintain flexibility to support business critical periods and changing priorities.

• Contribute to a positive, team focused work environment

Required Qualifications

• High School Diploma or equivalent required.

• Strong written and verbal communication skills.

• Experience using Microsoft Office tools, including Word and Excel.

• Ability to learn and navigate multiple systems efficiently.

• Strong organizational skills and attention to detail.

• Ability to adapt in a fast-paced, process-driven environment.

• Flexible, dependable, and customer service oriented.

Preferred Qualifications

• Background in recruiting or talent acquisition (preferred but not required).

• Experience supporting hiring managers or HR teams.

• Call center or service center experience.

At Strada, our values guide everything we do:

• Anticipate Customer Needs - We stay ahead of trends so our customers can grow and succeed.

• Own the Outcome - We take responsibility for delivering excellence and ensuring things get done right.

• Challenge Ourselves to Work Smarter - We move faster than the world around us to drive change and accomplish more.

• Empower Each Other to Solve Problems - We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

• Care About Our Work - We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum - Maximum:

$33,040.00 - $61,360.00

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Strada is committed to a diverse workforce and is an affirmative action employer.