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Ivr Tester Jobs in Florida (NOW HIRING)

Futurewave Systems

Sr. Software Engineer

Miami, FL

$117K - $154K/yr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

Futurewave Systems

Sr. Java Developer

Miami, FL · On-site

$54.75 - $69.75/hr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

Futurewave Systems

Sr. Software Engineer

Miami, FL · On-site

$117K - $154K/yr

... Cisco CVP or similar IVR call flow development Knowledge of Speech Recognition technology ... testing to achieve quality objectives Review established quality requirements and measurement ...

Infosys

NICE CXOne Support Engineer

Jacksonville, FL · On-site

... coding practices, testing methodologies, and technical solutions, thereby enriching team ... Knowledge of ACD, IVR, Studio scripting, skill-based routing, queue management, omnichannel routing ...

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Ivr Tester information

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$28

$46

How much do ivr tester jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ivr tester in Florida is $28.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $37.88 per hour, depending on experience, location, and employer.

What is an IVR tester?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What does an IVR tester do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What are some common challenges IVR testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

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Ivr Tester jobs near you
Infographic showing various Ivr Tester job openings in Florida as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, and 6% Contract. Highlights an 57% Physical, 2% Hybrid, and 41% Remote job distribution, with an average salary of $59,627 per year, or $28.7 per hour.

UC Contact Center Engineer II (ONSITE) - Plantation, FL

Georgia IT, Inc.

Plantation, FL • On-site

Full-time

Re-posted 13 days ago

Job description

Job Summary:
Georgia IT, Inc. is seeking a UC Contact Center Engineer II to work onsite in Plantation, FL. The role involves designing, configuring, and supporting IVR/ACD systems, while serving as a resident expert in Genesys CloudCX capabilities.
Responsibilities:
• Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
• Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
• Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
• Perform unit and quality assurance testing
• Support customer acceptance testing activities and troubleshoot/correct any issues
Qualifications:
Required:
• Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
• Ability to take a requirement document, work through any ambiguity and follow through to implementation
• Strong analytical and problem-solving abilities
• Ability to understand complex architectures and be comfortable working with multiple teams
• Strong work ethic and a team player
• Enthusiasm toward technology, willingness to learn
• Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
• Experience administrating and supporting PureCloud (Genesys Cloud)
• Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
• Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
• Understanding of business processes and how they relate to customer experience technology
• Strong architecture & systems planning skills
• Well versed with omni-channel technologies
• Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
Preferred:
• Genesys Cloud certified
• Expertise in CloudCX API's
• Expertise in Architect flows
• WebRTC troubleshooting experience
• Development skills/certifications
• typescript/go/JavaScript/python
• Backend experience with Node.js, Python, Java, or similar server-side platforms
• Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
• Experience with React or another modern frontend framework
• Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
• REST WEB Services
• PureCloud API's
• SQL and Data analytics
• Web-services, 3rd party APIs
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
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About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

Social media

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