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Ivr Tester Jobs in Florida (NOW HIRING)

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

Own routing, queues, and IVR configuration Maintain routing logic, agent profiles, queues, and flow ... Process Discipline Maintains thorough documentation and follows structured testing, change ...

Infosys Limited

NICE CXOne Support Lead

Jacksonville, FL · On-site

$100 - $125/hr

... IVR Concepts Technical Skills 2 Domain|Network|Contact Center Telephony Technical Skills 3 Overview ... Maintain detailed records of code, testing techniques, and support activities to enrich the ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · On-site +1

Own routing, queues, and IVR configuration Maintain routing logic, agent profiles, queues, and flow ... Process Discipline Maintains thorough documentation and follows structured testing, change ...

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How much do ivr tester jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for ivr tester in Florida is $28.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $37.88 per hour, depending on experience, location, and employer.

What is an IVR tester?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What does an IVR tester do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What are some common challenges IVR testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

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Ivr Tester jobs near you
Infographic showing various Ivr Tester job openings in Florida as of September 2026, with employment types broken down into 66% Full Time, 27% Part Time, 6% Contract, and 1% Nights. Highlights an 69% Physical, 1% Hybrid, and 30% Remote job distribution, with an average salary of $59,627 per year, or $28.7 per hour.

UAT IVR Testing

Syntricate Technologies

Jacksonville, FL • On-site

Full-time

Re-posted 5 days ago

Job description

Job Summary:
Syntricate Technologies is looking for a UAT IVR Testing specialist. The role involves executing functional and UAT testing for Interactive Voice Response systems, ensuring quality standards are met and collaborating with development teams to resolve issues.
Responsibilities:
• Create comprehensive and well-structured test cases and test scripts with clear test steps and expected outcomes based on business functionalities
• Execute Test scripts for systems according to business functionality and requirements manually
• Familiarity with defect tracking tools and processes to effectively report and manage defects / issues
• Develop detailed functional test plans and test cases based on requirements
• Create manual test scripts
• Execute test cases and analyze results to identify defects
• Document test proof and update test results with pass/fail in test management tool
• Document and report defects to the development team
• Collaborate with the development team to resolve issues and retest the software
• Participate in sprint discussions and meetings
• Ensure that the software adheres to quality standards and follows best practices
• Participate in team meetings to provide feedback on the software and testing process.
Qualifications:
Required:
• At least 8+ years of hands on experience in functional / UAT testing
• Proficient in various testing techniques like black-box, white-box, boundary value, business functional verification.
• Ability to create comprehensive and well-structured test cases and test scripts with clear test steps and expected outcomes based on business functionalities
• Execute Test scripts for systems according to business functionality and requirements manually. Automation test execution is a bonus.
• Familiarity with defect tracking tools and processes to effectively report and manage defects / issues.
• Knowledge in Agile methodologies
• Domain knowledge of Commercial Lending and/or testing Salesforce systems is a bonus
• Solid analytical and research skills, and use of good judgment in decision making and sense of urgency for high priority issues
• Strong interpersonal, written and verbal communication, including technical writing skills
• Experience authoring professional documentation and incorporating feedback
• Ability to handle multiple priorities and deadlines effectively and efficiently
• Excellent communication skills to collaborate with developers, business analysts, and stakeholders to understand requirements and effectively convey testing results.
• Hands on experience testing Interactive Voice response system and tool knowledge to test IVR.
• Working experience in voice/dtmf, routing, inbound/outbound
• Experience verifying the logic of the Call Flow and requirements
• Review and analyze business functionality specifications.
• Develop detailed functional test plans and test cases based on requirements.
• Create manual test scripts.
• Execute test cases and analyze results to identify defects.
• Executing automation test cases in long term.
• Document test proof and update test results with pass/fail in test management tool
• Document and report defects to the development team
• Collaborate with the development team to resolve issues and retest the software.
• Participate in sprint discussions and meetings
• Ensure that the software adheres to quality standards and follows best practices.
• Participate in team meetings to provide feedback on the software and testing process.
Preferred:
• Experience in Genesys is preferred
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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