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Ivr Tester Jobs (NOW HIRING)

Arete Technologies, Inc.

IVR Tester

Lansing, MI

IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...

Aivanta Tech Inc

IVR Automation Tester

Manhattan, NY · On-site

$50.75 - $67/hr

IVR Automation Tester with Cyara NYC NY (Hybrid) Long Term Overview: We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied to using it. They want someone to ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

Candidate MUST possess: -IVR testing experience utilizing cloud-based IVR technology, on-premise switches, and multiple web services - Experience utilizing SOAP UI or other web service testing tools ...

Stanley David and Associates

Cyara Tester

Detroit, MI · On-site

Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. • Experience in voice load ...

New

Tata Consultancy Service Limited

Cyra Tester

Detroit, MI · On-site

$80K - $85K/yr

Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. • Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations. • Experience in voice load ...

Posted today

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...

US IT Solutions Inc

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

The IVR Test Lead will lead a team of 2 - 3 people in utilizing Testing Center of Excellence (TCoE) processes, frameworks, templates & tools to perform all tasks within the Software Testing Life ...

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Ivr Tester information

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How much do ivr tester jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for ivr tester in the United States is $38.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $50.72 per hour, depending on experience, location, and employer.

What does an IVR tester do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What is an IVR tester?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

What are some common challenges IVR testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.
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Ivr Tester jobs near you
Infographic showing various Ivr Tester job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, 1% Part Time, 6% Contract, and 3% Nights. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $79,791 per year, or $38.4 per hour.

IVR Tester

Arete Technologies, Inc.

Lansing, MI

Full-time

Re-posted 10 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Title: IVR QA Analyst/SA6
Locations: Dimondale, MI
Postion Type: Contract
Duration: 6 + Months
Description:

IVR Test Analyst

Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to completion. Candidate MUST possess excellent communication skills and be a self starter.

Job Description:

The IVR Test Analyst will align with the process & frameworks and leverage templates & tools to perform all aspects of the Software Testing Life Cycle, including analyzing requirements, creating test cases, conditions and scripts, creating and managing test data, test execution and defect management processes. The Test Analyst is responsible for ensuring on time and on budget completion of all scheduled tasks and that all test artifacts meet strenuous standards. Daily tasks for the Test Analyst may include:

  • Communicate and interact with the business planning and development teams during the requirements development process
  • Create scenarios to meet the validation of acceptance criteria of customer requirements.
  • Performing all system test related activities in support of the business requirements for the provision of new and updated systems.
  • Performing smoke, functional, end to end and integration testing
  • Attend meetings comprising business and/or technical representatives to cover test-dependent activities such as requirement verification and prioritization, test scenario identification and general test schedule matters.
  • Ensure that test scenarios and scripts are prepared utilizing standard templates and adheres to quality standards and guidelines
  • Ensure complete scope of test coverage
  • Create, execute and ensure test results are accurate for assigned work products
  • Participate in defect management activities through identifying, logging and re-testing
  • Support and assist business users regarding the test planning, testing activity, and test results analysis for UAT.
  • Ensure that tasks are completed on time and within budget
  • Escalate issues and risks early and appropriately to test lead
  • Support other test team members and associated IT and Business resources as appropriate to the implementation of testing related activities.
  • Carry out other tasks as needed
Qualifications

Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices
Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA's
Must have previous IVR and interface testing experience, including skills based routing testing.
Bachelors Degree in IT, or Business - required
Excel and Rational Experience
QA Certification
Excellent written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

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