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Ivr Tester Jobs (NOW HIRING)

ClifyX

IVR Tester

Charlotte, NC · On-site

ClifyX is seeking an IVR Tester to lead the System Integration test for a complex IVR and contact center. The role involves coordinating test efforts between various vendors and ensuring complete ...

Syntricate Technologies

IVR Tester

Bethpage, NY · On-site

Syntricate Technologies is seeking an IVR Tester to join their team. The role focuses on quality assurance testing, particularly within call center technology systems, and requires proficiency in ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

IVR Test Analyst Years of Experience: 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing. Experience leading projects to ...

Northern Base

Cyra Tester

Detroit, MI · Remote

IVR Testing & Voice Application Testing * Automated Test Script Development & Execution * Contact Center Testing Experience * CXone Studio / Architect IVR Testing * Genesys Cloud IVR Testing * Call ...

Yochana

Contact Center Tester

IVR Testing: Ensuring that Interactive Voice Response systems are functioning correctly, including accurate navigation, voice recognition, and call routing. AWS Integration Testing: Verifying that ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied to using it. They want someone to ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI · On-site

$48.25 - $65.75/hr

Candidate MUST possess: -IVR testing experience utilizing cloud-based IVR technology, on-premise switches, and multiple web services - Experience utilizing SOAP UI or other web service testing tools ...

Tata Consultancy Service Limited

Analyst

Cleveland, OH · On-site

$90K - $100K/yr

Contact Center IVR Tester • Lead end-to-end testing of contact center and banking applications, ensuring seamless customer interactions across IVR, voice, and agent-assisted channels. • Validate ...

Northern Base

Cyra Tester

Detroit, MI · Remote

Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. * Analyze CYRA reports and ... Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.

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How much do ivr tester jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for ivr tester in the United States is $38.36, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $50.72 per hour, depending on experience, location, and employer.

What is an IVR tester?

IVR Testers are professionals who evaluate Interactive Voice Response (IVR) systems to ensure they function correctly and provide a smooth user experience. They design and execute test cases to check call flows, voice prompts, speech recognition, and system integrations. IVR Testers identify defects, document issues, and work with developers to resolve problems in the IVR systems. Their work is crucial for organizations that rely on automated phone systems to serve customers efficiently.

What does an IVR tester do?

As an IVR tester, your job is to evaluate a device that uses interactive voice response systems. In this role, you may evaluate the performance of the device after each command, test its ability to understand various forms of communication, and help determine whether or not the automation systems of the device meet the expected standards. IVR testers often perform repetitive and random tests, help customize software to the needs of specific industries, and evaluate peripheral systems like audio response units. Most IVR testers work for companies that create and sell IVR systems, rather than working for companies that use these systems.

What are the key skills and qualifications needed to thrive as an IVR tester, and why are they important?

To thrive as an IVR Tester, you need expertise in software testing methodologies, strong analytical skills, and familiarity with IVR systems, often supported by a degree in computer science or a related field. Experience with test automation tools, IVR platforms (like Genesys or Avaya), and scripting languages are commonly required, along with knowledge of QA processes. Strong attention to detail, problem-solving abilities, and effective communication skills help you identify issues and collaborate with development teams. These skills ensure robust and user-friendly IVR solutions, leading to improved customer experiences and system reliability.

What are some common challenges IVR testers face when validating complex call flows, and how can they effectively address these issues?

IVR Testers often encounter challenges such as unpredictable call routing, integration issues with backend systems, and difficulties in replicating real-world user scenarios. To address these, testers use detailed test cases, leverage automation tools for regression testing, and work closely with developers and business analysts to clarify requirements. Regular communication with the development team helps in quickly resolving defects, while maintaining thorough documentation ensures that all scenarios, including edge cases, are properly validated.

What is the difference between Ivr Tester vs Call Center Quality Analyst?

AspectIvr TesterCall Center Quality Analyst
Required CredentialsTechnical skills, testing certificationsQuality assurance, communication skills
Work EnvironmentTesting labs, development teamsCall centers, customer service settings
Industry UsageTelecom, software developmentCustomer service, BPO companies

While both roles focus on improving communication systems, an Ivr Tester primarily tests and ensures the functionality of interactive voice response systems, whereas a Call Center Quality Analyst evaluates overall call quality and customer interactions. The roles overlap in industry and some technical skills but differ in daily tasks and focus areas.

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Ivr Tester jobs near you
Infographic showing various Ivr Tester job openings in the United States as of September 2026, with employment types broken down into 59% Full Time, 8% Part Time, and 33% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $79,791 per year, or $38.4 per hour.

IVR Tester

Charlotte, NC • On-site

ClifyX
Recruiting and Staffing Services • 51 - 200 employees
Learn more about ClifyXexternal

Full-time

Re-posted 3 days ago

Job description

Job Summary:
ClifyX is seeking an IVR Tester to lead the System Integration test for a complex IVR and contact center. The role involves coordinating test efforts between various vendors and ensuring complete testing of all functions.
Responsibilities:
• lead the System Integration test for a complex IVR & contact center
• coordinate all other test efforts between eight vendor and State of Michigan groups to ensure complete testing of all technical and business functions
Qualifications:
Required:
• 3 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact center testing.
• IVR testing experience utilizing cloud based IVR technology, on premise switches and multiple web services.
• Experience utilizing SOAP UI or other web service testing tools.
• Experience leading and coordinating large, complex IVR installations.
• Excellent written and communication skills – experience reporting results out to clients.
• Self-starting capabilities and demonstrated experience driving projects to completion.
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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