Remote Ivr Tester Jobs (NOW HIRING)

Remote 100% Must have * Strong knowledge of IVR systems and telecommunications platforms (ERSA ... Familiarity with automated testing tools (Cyara Velocity ). * Understanding of downstream system ...

Provide testing using best practices to achieve more "complete" testing of a large scale IVR application * Help mentor team in QA best practices * Identify areas for automation and write automation ...

Remote Duration: Contract * Bachelor's degree in Computer science or equivalent, with minimum 12 ... testing, and releases on multiple agencies IVR enhancements. * Build Call flow designs, Chat and ...

About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...

... IVR, and agent assist voice call. • Migrate from on prem contact center to cloud hosted contact ... Testing Module. Desired Skill Set • 4 years' hands on build and maintenance experience as in ...

About Us: * Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that ... Key Responsibilities Call Testing and Assurance: Evaluate the readiness of traditional IVR and ...

... testing. Prepare and review test data and execute detailed test plans. Complete any required ... Chatbot/IVR integration Project Life Cycle using Google Dialog Flow from an end to end delivery ...

Preparation and documentation for testing * Identifying issues and potential solutions, managing ... IVR and Contact center experience.

Work collaboratively with peers and customers to create user-centered IVR designs * Conduct usability testing * Tune applications for optimum performance * Support speech scientist in grammar design ...

Grammar development and testing for speech enabled IVR applications using Nuance Recognizers * Functioning as subject matter expert for all issues relating to speech recognition performance

Minneapolis, MN(Remote) CXone & IVA Implementation * Design and implement IVA workflows using NICE ... Configure IVR, ACD, and routing strategies tailored to business needs. * Develop and maintain ...

This position is 100% Remote. NICE Contact Center Configuration Specialist Responsibilities ... of IVR scripting in collaboration with operations team leadership. - Developing and maintaining ...

... 100% Remote. NICE Platform Administrator Responsibilities: - Continuous improvement of IVR ... testing, and production. - Maintaining documentation to ensure successful long-term platform ...

Rapidly learn and apply new ecosystem patterns to accelerate bot IVR modernization-adapting to ... testing, release management, and monitoring) in production environments * 3 years of experience ...

Rapidly learn and apply new ecosystem patterns to accelerate bot + IVR modernization-adapting to ... testing, release management, and monitoring) in production environments * 3+ years of experience ...

... Amazon Connect IVR and ACD Work Streams. Essential Job Functions Requirements Gathering ... Testing and Quality Assurance: Develop and execute test plans to ensure that systems and ...

Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...

Testing and Quality Assurance: Develop and execute test plans to ensure that systems and ... Minimum 5 years experience implementing and managing Omni Channel CCaaS Technologies including IVR ...

Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... Proven hands-on Five9 configuration experience across IVR / Studio, ACD and skills-based routing ...