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Remote Ivr Tester Jobs (NOW HIRING)

Keybank

Technical Lead

Atlanta, GA · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

Keybank

Technical Lead

Pittsburgh, PA · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

Miratech

$89K - $122K/yr

Coordinate and execute release planning, development, testing, and deployment of IVR enhancements ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Keybank

Technical Lead

Columbus, OH · Remote

$96K - $181K/yr

Lead solution architecture and technical design for IVR and voice bot initiatives. * Design and ... Establish and enforce engineering standards, including code quality, testing, and deployment ...

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

Contribute as a member of delivery teams for business case development, design and testing * Assist ... IVR projects * Ability to develop business strategies based on analytical skills and business ...

LoanCare

Sr. Telephony Engineer- Remote

... IVR/IVA systems, predictive routing, AI chat/voice bots, and real-time agent assist tools. • ... in testing, validating, and troubleshooting AI-based solutions, including speech recognition ...

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Technical Lead

Technical Lead

Keybank

Atlanta, GA • Remote

$96K - $181K/yr

Full-time

Posted 15 days ago

KeyBank rating

8.2

Company rating: 8.2 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

38th of 141 rated banks

Job description

Location:

4910 Tiedeman Road, Brooklyn Ohio

Department: Contact Center Technology

Experience: 8+ years

Employment Type: Full-Time

About the Role

KeyBank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development.

The Technical Lead partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable selfservice voice solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.

Key Responsibilities

  • Lead solution architecture and technical design for IVR and voice bot initiatives.
  • Design and develop Node.js / TypeScript microservices aligned to cloudnative and lowlatency voice requirements.
  • Own endtoend delivery for complex features, from design through production.
  • Apply agentic AI patterns using Gemini, LangGraph, and LangChain to enhance conversational behavior.
  • Collaborate across the contact center technology ecosystem to support call routing, selfservice, and agent handoff scenarios.
  • Establish and enforce engineering standards, including code quality, testing, and deployment practices.
  • Perform code reviews and mentor engineers, raising the overall technical bar.
  • Apply SRE principles to ensure observability, resiliency, and production readiness.
  • Ensure solutions comply with security and regulatory requirements (PII / PCI).

Required Skills & Qualifications

  • 8+ years of software engineering experience, including 2+ years in a Tech Lead or Lead Engineer role.
  • Strong, hands-on experience with Node.js / TypeScript.
  • Proven experience designing and delivering cloudnative solutions on GCP.
  • Solid understanding of microservices architecture, APIs, and distributed systems.
  • Handson Kubernetes experience, including GKE cluster setup and platform operations.
  • Experience with IVR, voice bots, or contact center technologies.
  • Strong collaboration skills across engineering, product, and operations teams.
  • Excellent technical judgment, communication, and problemsolving skills.

Preferred Qualifications

  • Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).
  • Knowledge of voice flows, call routing, containment, and agent escalation.
  • Experience working in regulated or financial services environments.
  • Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.
  • Experience working in Agile delivery models at enterprise scale.
  • Demonstrated experience with Agentic "Vibe Coding" - rapid prototyping and iterative development using AIassisted coding tools, prompts, and agentdriven workflows.

This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 07/31/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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About KeyBank

Sourced by ZipRecruiter

Key is one of the nation's largest bank-based financial services companies. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1849

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