ZipRecruiter

Log In

1

Ivr Automation Jobs (NOW HIRING)

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

Identify areas for automation and write automation scripts * IVR application and environment operations * IVR test planning and test sets * Executing and tracking functionality tests by voice and ...

AceStack LLC

IVR Functional Tester

San Francisco, CA · On-site

IVR Functional Tester Location :- SFO, CA (Onsite) Contract Required Competencies Interactive Voice Response (IVR) Functional Testing Regression Testing & Automation knowledge Agile Good to Have ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

AI & Automation: Analyze Chatbot and Agentic AI data to isolate success/failure metrics ... Design, review, and revise complex IVR scripts, prompts, and routing logic to ensure clarity ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

AI & Automation: Analyze Chatbot and Agentic AI data to isolate success/failure metrics ... Design, review, and revise complex IVR scripts, prompts, and routing logic to ensure clarity ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ

$105K - $145K/yr

As a Senior AI/ML, IVR, and GCP Engineer, you will architect, develop, and optimize advanced AI/ML solutions and voice automation (IVR) platforms using Google Cloud Platform. You will work closely ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied ...

Kentro

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

AI & Automation: Analyze Chatbot and Agentic AI data to isolate success/failure metrics ... Design, review, and revise complex IVR scripts, prompts, and routing logic to ensure clarity ...

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: • We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and ...

Santander

AI Voicebot Adoption Expert

Santa Barbara, CA · On-site

Proven experience leading the adoption of voicebots, IVR automation, or Conversational Voice AI in enterprise or contact center environments. (Required). * Experience working in global, multi-country ...

Forhyre

Test Automation - Manager

Philadelphia, PA

$46.50 - $61.25/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

New York, NY

$50.25 - $66.50/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

Forhyre

Test Automation - Manager

Dallas, TX

$45.50 - $60/hr

... IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT ...

next page

Showing results 1-20

People also search for

All JobsIvr Automation Jobs

Ivr Automation information

See salary details

$37K

$107.1K

$163K

How much do ivr automation jobs pay per year?

As of Jun 5, 2026, the average yearly pay for ivr automation in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IVR Automation Specialist, and why are they important?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges faced by professionals working in IVR Automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

More about Ivr Automation jobs
What cities are hiring for Ivr Automation jobs? Cities with the most Ivr Automation job openings:
What states have the most Ivr Automation jobs? States with the most job openings for Ivr Automation jobs include:
What job categories do people searching Ivr Automation jobs look for? The top searched job categories for Ivr Automation jobs are:
Ivr Automation jobs near you
Infographic showing various Ivr Automation job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 83% Physical, 5% Hybrid, and 12% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.

Cyara IVR Test Automation Engineer

Krest Global Solutions

Dallas, TX • Hybrid

$50 - $53/hr

Contractor

Posted 7 days ago

Job description

Job Title: Cyara IVR Test Automation Engineer

Experience: 7+ Years

Rate: 53$/Hr on 1099/ C2C.

Location: Dallas TX – Hybrid

Employment Type: Contract

Job Description

  • Design and execute automated IVR test scripts using Cyara (Velocity / Pulse / Voice Assure).
  • Perform functional, regression, and end-to-end testing of IVR and contact center applications.
  • Validate call flows, prompts, routing, ASR, TTS, and DTMF scenarios.
  • Integrate Cyara automation with CI/CD pipelines.
  • Analyze test results, log defects, and collaborate with development teams for resolution.
  • Support release validation, UAT, and production monitoring.
  • Work in Agile environments ensuring high-quality IVR solutions.

Required Skills

  • 7+ years in IVR / Contact Center QA & Automation.
  • Strong hands-on experience with Cyara tools.
  • Good understanding of telecom, VoIP, SIP, and call flow testing.
  • Excellent communication and problem-solving skills.