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Ivr Automation Jobs (NOW HIRING)

Aivanta Tech Inc

IVR Automation Tester

Manhattan, NY · On-site

$50.75 - $67/hr

IVR Automation Tester with Cyara NYC NY (Hybrid) Long Term Overview: We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves ...

Geico

Senior Contact Center Data Engineer

Palo Alto, CA

$124K - $169K/yr

This role supports contact center operations, interactive voice response (IVR), automation, workforce management, product, technology, and data governance partners. This position carries greater ...

Corpay

VP, Operations Automation

Brentwood, TN · On-site

$180 - $270/hr

The scope includes back-office work, desktop and workflow automation for live-agent performance, and payment automation across website, IVR, workflow, and other payment-enablement channels. You will ...

GEICO

Senior Contact Center Data Engineer

Richardson, TX · On-site

$96K - $130K/yr

This role supports contact center operations, interactive voice response (IVR), automation, workforce management, product, technology, and data governance partners. This position carries greater ...

corpay

VP, Operations Automation

Brentwood, TN · Hybrid

The scope includes back-office work, desktop and workflow automation for live-agent performance, and payment automation across website, IVR, workflow, and other payment-enablement channels. You will ...

Corpay

VP, Operations Automation

Brentwood, TN · On-site

The scope includes back-office work, desktop and workflow automation for live-agent performance, and payment automation across website, IVR, workflow, and other payment-enablement channels. You will ...

corpay

VP, Operations Automation

Beaverton, OR · Hybrid

The scope includes back-office work, desktop and workflow automation for live-agent performance, and payment automation across website, IVR, workflow, and other payment-enablement channels. You will ...

Geico

Senior Contact Center Data Engineer

Bethesda, MD

$113K - $154K/yr

This role supports contact center operations, interactive voice response (IVR), automation, workforce management, product, technology, and data governance partners. This position carries greater ...

Geico

Senior Contact Center Data Engineer

Richardson, TX

$96K - $130K/yr

This role supports contact center operations, interactive voice response (IVR), automation, workforce management, product, technology, and data governance partners. This position carries greater ...

Geico

Senior Contact Center Data Engineer

San Jose, CA

$124K - $168K/yr

This role supports contact center operations, interactive voice response (IVR), automation, workforce management, product, technology, and data governance partners. This position carries greater ...

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Showing results 1-20

All JobsIvr Automation Jobs

Ivr Automation information

See salary details

$37K

$107.1K

$163K

How much do ivr automation jobs pay per year?

As of Aug 15, 2026, the average yearly pay for ivr automation in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What are the key skills and qualifications needed to thrive as an IVR Automation specialist?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.

What cities are hiring for Ivr Automation jobs?

Cities with the most Ivr Automation job openings:

What states have the most Ivr Automation jobs?

States with the most job openings for Ivr Automation jobs include:

Ivr Automation jobs near you
Infographic showing various Ivr Automation job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.

IVR Automation Tester

Aivanta Tech Inc

Manhattan, NY • On-site

$50.75 - $67/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: IVR Automation Tester with Cyara

NYC NY (Hybrid)

Long Term

Overview:

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities:

1. Test Automation & Execution

  • Design and maintain automated test scripts for Amazon Connect call flows.
  • Use Cyara to simulate real-world voice interactions and stress-test IVR components.
  • Validate performance and functionality of contact center solutions.
  • Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.

2. Test Management & Reporting

  • Develop and manage test cases, plans, and suites using QTest.
  • Track defects, analyze test results, and report quality metrics.
  • Collaborate with QA and development teams to resolve issues and improve testing processes.

3. Collaboration & Continuous Improvement

  • Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
  • Participate in agile ceremonies and contribute to refining testing strategies.
  • Stay updated on testing trends and best practices.

4. Documentation & Compliance

  • Ensure all test documentation is complete and adheres to industry standards.
  • Contribute to technical documentation and internal training materials.

Required Qualifications:

  • 12+ years of experience in software testing with a focus on automation.
  • Hands-on experience with Amazon Connect and IVR testing.
  • Proven expertise in Cyara for automated contact center testing.
  • Experience with QTest for test case and defect management.
  • Proficiency in scripting languages like Python, Java, or JavaScript.
  • Familiarity with API testing and CI/CD integration.
  • Strong analytical and communication skills.

Preferred Qualifications:

  • Experience with additional automation tools and frameworks.
  • Knowledge of broader AWS services.
  • Certifications in software testing or QA

Apply