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Ivr Automation Jobs (NOW HIRING)

IVR Automation Tester

Dallas, TX · On-site

$45.75 - $60.25/hr

Role: IVR Automation Tester Location: Dallas TX Job type: C2C/W2/1099 Must have skills: IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key ...

New

IVR & Cyara Automation Tester

Coppell, TX · On-site

$42.75 - $56.50/hr

IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities: Perform end ...

IVR & Cyara Automation Tester

Coppell, TX · On-site

$42.75 - $56.50/hr

IVR & Cyara Automation Tester Location: Hybrid(Coppell, TX -2- 3 days) * IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities: * Perform ...

Support test automation for IVR and conversational flows Defect Management & Reporting * Identify, log, track, and retest defects * Work closely with developers and BA teams for issue resolution

New

Identify areas for automation and write automation scripts * IVR application and environment operations * IVR test planning and test sets * Executing and tracking functionality tests by voice and ...

AI & Automation: Analyze Chatbot and Agentic AI data to isolate success/failure metrics ... Design, review, and revise complex IVR scripts, prompts, and routing logic to ensure clarity ...

Senior IVR Analyst

Catonsville, MD · On-site

$145K - $155K/yr

AI & Automation: Analyze Chatbot and Agentic AI data to isolate success/failure metrics ... Design, review, and revise complex IVR scripts, prompts, and routing logic to ensure clarity ...

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ · On-site

$105K - $145K/yr

As a Senior AI/ML, IVR, and GCP Engineer, you will architect, develop, and optimize advanced AI/ML solutions and voice automation (IVR) platforms using Google Cloud Platform. You will work closely ...

Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied ...

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: • We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and ...

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

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Ivr Automation information

See salary details

$37K

$107.1K

$163K

How much do ivr automation jobs pay per year?

As of Jul 17, 2026, the average yearly pay for ivr automation in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

What are some common challenges faced by professionals working in IVR Automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What are the key skills and qualifications needed to thrive as an IVR Automation Specialist, and why are they important?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.
More about Ivr Automation jobs
What cities are hiring for Ivr Automation jobs? Cities with the most Ivr Automation job openings:
What states have the most Ivr Automation jobs? States with the most job openings for Ivr Automation jobs include:
Infographic showing various Ivr Automation job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.
IVR Automation Tester

IVR Automation Tester

HAN IT Staffing Inc.

Dallas, TX • On-site

$45.75 - $60.25/hr

Other

Posted yesterday

New


Job description

Role: IVR Automation Tester 
Location: Dallas TX
Job type: C2C/W2/1099
Must have skills: IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities:
Perform end-to-end IVR testing across multiple channels and languages
Design, develop, and execute Cyara automated test scripts for IVR and call flow validation.
Validate Amazon Connect call flows, routing logic, and integrations.


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About Han Staffing

Sourced by ZipRecruiter

HAN Staffing was born in 2012, out of the real world experience of individuals who worked in the trenches of the Recruitment Industry. Individuals who have staffed at some of the biggest names in Finance, Retail, Hospitality, Healthcare, Financial and Business Consulting as well as small Businesses. In the last five years, we have witnessed 200% growth and an always increasing roster of Satisfied Clients, thanks to our never say die Recruiting attitude. We are the only Staffing Company who stay by your side until the very end, with a leadership team that is available 24/7. Our goal is to work as a trusted adviser and partner to your business, adding value to your Recruitment efforts. Whether you are a large Corporation or a Small Business trying to find the perfect talent, we serve you with passion and perseverance to meet your needs with excellence.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Iselin, NJ, US

Year founded

2012

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