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Ivr Automation Jobs (NOW HIRING)

InterSources Inc

IVR Automation Test Engineer

San Jose, CA · On-site

$54 - $71.25/hr

They are seeking an IVR Automation Test Engineer to ensure the correctness and completeness of voice applications, while also creating and maintaining test plans and scripts. Responsibilities : • ...

Pyramid Consulting, Inc

IVR Tester

Charlotte, NC · On-site

The role involves responsibilities in testing IVR systems, automation, and collaborating in a diverse team environment. Responsibilities : • At least 2 years of experience in Design and ...

3B Staffing LLC

IVR Chatbot Developer

Newark, NJ · Remote

Title: IVR Chatbot Developer Roles - (Genesys Cloud CX) Location: (Remote) Target from EST Duration: 12 months 3-5+ years of Genesys Cloud CX development with hands-on IVR/Omni-Channel automation ...

3B Staffing LLC

IVR Chatbot Developer

Newark, NJ · Remote

Title: IVR Chatbot Developer Roles - (Genesys Cloud CX) Location: (Remote) Target from EST Duration: 12 months 3-5+ years of Genesys Cloud CX development with hands-on IVR/Omni-Channel automation ...

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

Identify areas for automation and write automation scripts * IVR application and environment operations * IVR test planning and test sets * Executing and tracking functionality tests by voice and ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ

$105K - $145K/yr

As a Senior AI/ML, IVR, and GCP Engineer, you will architect, develop, and optimize advanced AI/ML solutions and voice automation (IVR) platforms using Google Cloud Platform. You will work closely ...

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Ivr Automation information

See salary details

$37K

$107.1K

$163K

How much do ivr automation jobs pay per year?

As of Sep 5, 2026, the average yearly pay for ivr automation in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What are the key skills and qualifications needed to thrive as an IVR Automation specialist?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

What cities are hiring for Ivr Automation jobs?

Cities with the most Ivr Automation job openings:

What states have the most Ivr Automation jobs?

States with the most job openings for Ivr Automation jobs include:

Ivr Automation jobs near you
Infographic showing various Ivr Automation job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.

IVR Automation Test Engineer

InterSources Inc

San Jose, CA • On-site

$54 - $71.25/hr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Create, maintain, and execute test plans and scripts for voice applications using IVR automation tools.

  • Verify the correctness and completeness of voice applications by testing call flow logic and BRDs.

  • Identify bugs, reproduce issues, write bug reports, and present test results to stakeholders.

Job description

Job Summary:
InterSources Inc is a Small Business Enterprise specializing in providing IT Consulting, IT Staffing Solutions, and Software solutions. They are seeking an IVR Automation Test Engineer to ensure the correctness and completeness of voice applications, while also creating and maintaining test plans and scripts.
Responsibilities:
• Overall 6-8 years in IT (5-7 years in Quality Assurance)
• Excellent analytical skills with an ADVANCED level proficiency in QA practice creating/maintaining test plans, creating test harnesses, scripts; executing scripts and reporting.
• Extensive knowledge on Automation testing using IVR technologies on any one of the tools Hammer/ Cyara/ Cyclone
• Hands-on experience testing Interactive Voice response system and tool knowledge to test IVR
• Ensure the correctness and completeness of voice applications
• Experience verifying the logic of the Call Flow and BRDs
• Experience testing CRM applications for the contact center is preferred
• Experience with testing multilingual voice applications is preferred
• Test applications by reviewing existing and newly-submitted tests for correctness and usability, creating new tests were missing, updating, improving, and correcting tests where necessary
• Write comprehensive test plans and corresponding test cases for basic components and features.
• Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively.
• Good working knowledge of one or more programming/scripting languages is preferred
• Supporting test setup, analyzing defect metrics data and attending defect calls with UAT support.
Qualifications:
Required:
• Overall 6-8 years in IT (5-7 years in Quality Assurance)
• Excellent analytical skills with an ADVANCED level proficiency in QA practice creating/maintaining test plans, creating test harnesses, scripts; executing scripts and reporting.
• Extensive knowledge on Automation testing using IVR technologies on any one of the tools Hammer/ Cyara/ Cyclone
• Hands-on experience testing Interactive Voice response system and tool knowledge to test IVR
• Ensure the correctness and completeness of voice applications
• Experience verifying the logic of the Call Flow and BRDs
• Test applications by reviewing existing and newly-submitted tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessary
• Write comprehensive test plans and corresponding test cases for basic components and features.
• Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively.
• Supporting test setup, analyzing defect metrics data and attending defect calls with UAT support.
Preferred:
• Experience testing CRM applications for the contact center
• Experience with testing multilingual voice applications
• Good working knowledge of one or more programming/scripting languages
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Social media

Twitter

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