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Ivr Automation Jobs (NOW HIRING)

Brooksource

Junior Automation Engineer

Charlotte, NC · On-site

$32 - $34/hr

Junior Automation Test Engineer (IVR & Chat) Location: Charlotte, NC (Hybrid; three days onsite, two days remote) Contract: 12-to-24-month engagement through Brooksource, with potential for future ...

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: * We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara.

Toyota

Software Engineer - IVR Lead

Plano, TX · On-site

... IVR capabilities, helping shape the direction of customer voice automation and contact center ... What you'll be doing In this role, you will be the technical heartbeat of our voice automation ...

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Ivr Automation information

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$37K

$107.1K

$163K

How much do ivr automation jobs pay per year?

As of Sep 5, 2026, the average yearly pay for ivr automation in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What are the key skills and qualifications needed to thrive as an IVR Automation specialist?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

What cities are hiring for Ivr Automation jobs?

Cities with the most Ivr Automation job openings:

What states have the most Ivr Automation jobs?

States with the most job openings for Ivr Automation jobs include:

Ivr Automation jobs near you
Infographic showing various Ivr Automation job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.

Technology Lead | Reactive Programming | NodeJS

Spruce Infotech

Hartford, CT • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

POC: Sam Chavez
ATTENTION ALL SUPPLIERS!!!
READ BEFORE SUBMITTING:
• UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
• We prioritize endorsing those with complete and accurate information
• Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
• Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
• Please submit profiles within the max proposed rate.
• Please make sure to TAG the profiles correctly if the candidate has WORKED FOR INFOSYS as a SUBCON or FTE.
MANDATORY: Please include in the resume the candidate's complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.
Job Title: Technology Lead | Reactive Programming | NodeJS - Software Development Engineer in Test
Work Location & Reporting Address: Hartford, CT 06156 (Onsite-Hybrid. Candidates willing to relocate to client's location will be considered but local candidates are highly preferred)
Contract duration: 6
MAX VENDOR RATE: XXX0 per hour max
Target Start Date: 17 Aug 2026
Does this position require Visa independent candidates only? Yes
Must Have Skills:
• Java and/or Node.js Development
• Playwright/Selenium Automation Framework Development
• API Testing (REST, Postman, Contract Testing, Mocking)
• Conversational AI Testing (Voice & Chat Channels), IVR automation testing using tools like Cyara/Hammer
• AI/LLM Testing and AI Agent Validation
• CI/CD Integration (GitHub Actions)
• Test Harness and Test Framework Design
Nice to Have Skills:
• Healthcare / Insurance domain experience
• Voice automation tools (Cyara, Hammer)
• Contract testing and API mocking tools
• Performance / Load testing
• Salesforce / Cloud-based application testing
• Experience mentoring engineers and driving quality strategy
Detailed Job Description:
Client is seeking a hands-on Software Development Engineer in Test (SDET) to support Aetna's Conversational AI platform across Voice and Chat channels. The candidate will be responsible for designing and developing automation frameworks, test harnesses, and test strategies for AI-powered applications.
Key Responsibilities:
• Build and maintain Playwright/Selenium-based automation frameworks and test harnesses.
• Develop automated tests for APIs, backend services, and end-to-end workflows.
• Validate conversational AI experiences including voice/chat interactions, intent recognition, multi-turn conversations, and AI agent workflows.
• Integrate automation suites with CI/CD pipelines and support release quality activities.
• Collaborate with Product, Architecture, and Engineering teams to define test coverage and quality standards.
• Support AI/LLM testing, response validation, and overall platform reliability.
Minimum Years of Experience Required
• 8+ Years
Must Have Skills
• Java and/or Node.js
• Playwright/Selenium Automation Framework Development
• API Testing (REST, Postman, Contract Testing)
• Conversational AI Testing (Voice & Chat)
• CI/CD (GitHub Actions)
Nice to Have Skills
• AI/LLM Testing & AI Agent Validation
• IVR testing using Cyara / Hammer
• Contract Testing & API Mocking
• Healthcare / Insurance Domain Experience
• Performance & Load Testing
Minimum Years of Experience:
• 8+ years
Certifications Needed:
• Not mandatory, Preferred: Playwright, Java, AWS/Cloud, AI Testing certifications (if available)
Top 3 responsibilities you would expect the Subcon to shoulder and execute:
Interview Process (Is face to face required?)
• Virtual
Any additional information you would like to share about the project specs/nature of work:
Project Code: Caremark 2026 TnM Hartford Master 5 IQE

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