ZipRecruiter

Log In

1

Ivr Automation Jobs (NOW HIRING)

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

Identify areas for automation and write automation scripts * IVR application and environment operations * IVR test planning and test sets * Executing and tracking functionality tests by voice and ...

MM International

IVR Quality Engineer

Fort Mill, SC · On-site

Test Automation for Voice Systems: Skilled in tools like Hammer, Cyara, and Twilio for IVR testing, plus Selenium, Appium, and Playwright for UI/API automation. (they use hammer now but are not tied ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ

$105K - $145K/yr

As a Senior AI/ML, IVR, and GCP Engineer, you will architect, develop, and optimize advanced AI/ML solutions and voice automation (IVR) platforms using Google Cloud Platform. You will work closely ...

Headway Tek Inc

IVR QA with Cyara

Dallas, TX · On-site

Role : IVR QA with Cyara Location : Dallas,TX or St Louis,MO (hybrid) C2C or W2 Note : Inperson ... Develop and enhance custom automation frameworks using Node.js. * Validate Amazon Connect contact ...

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: * We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara.

Walmart

(USA) Senior, Software Engineer

Cave Springs, AR · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Springdale, AR · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Farmington, AR · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Cassville, MO · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Johnson, AR · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Bella Vista, AR · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Elkins, AR · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Toyota

Software Engineer - IVR Lead

Plano, TX

  • Medical

  • Retirement

  • PTO

... IVR capabilities, helping shape the direction of customer voice automation and contact center ... What you'll be doing In this role, you will be the technical heartbeat of our voice automation ...

Walmart

(USA) Senior, Software Engineer

Centerton, AR · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Lowell, AR · On-site

$90K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

previous pagenext page

Showing results 21-40

All JobsIvr Automation Jobs

Ivr Automation information

See salary details

$37K

$107.1K

$163K

How much do ivr automation jobs pay per year?

As of Aug 15, 2026, the average yearly pay for ivr automation in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What are the key skills and qualifications needed to thrive as an IVR Automation specialist?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.

What cities are hiring for Ivr Automation jobs?

Cities with the most Ivr Automation job openings:

What states have the most Ivr Automation jobs?

States with the most job openings for Ivr Automation jobs include:

Ivr Automation jobs near you
Infographic showing various Ivr Automation job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.

IVR Test Engineer - REMOTE

PTP

Austin, TX • On-site, Remote

Full-time

Re-posted 8 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Test Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Provide testing using best practices to achieve more "complete" testing of a large scale IVR application
  • Help mentor team in QA best practices
  • Identify areas for automation and write automation scripts
  • IVR application and environment operations
  • IVR test planning and test sets
  • Executing and tracking functionality tests by voice and other methods
  • Improve test documentation and auditing practices

Requirements
  • Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoring
  • Familiarity with:
    • Test automation (e.g., Cyara)
    • Junit
    • JMeter
    • Selenium

Desired Experience
  • IVR application familiarity (speech & DTMF systems)
  • Any experience with major Asian or European languages useful
  • Identify areas for automation (PROCESS IMPROVEMENT) and write automation scripts (Cyara)
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • Tomcat
PTP logo

About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

View All PTP Jobs

Apply