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Ivr Automation Jobs (NOW HIRING)

Brillio

IVR QA Engineer- R01566922

Saint Louis, MO · On-site

$70 - $75/hr

Support test automation for IVR and conversational flows Defect Management & Reporting * Identify, log, track, and retest defects * Work closely with developers and BA teams for issue resolution

MomentoUSA

Automation Test Engineer

Dallas, TX · Hybrid

$45.50 - $60/hr

Automation Test Engineer - Amazon Connect, IVR, Cyara Hybrid : TX,NY,MO, CA Overview: • We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and ...

Brillio

IVR QA Engineer- R01566922

Saint Louis, MO

$70 - $75/hr

Support test automation for IVR and conversational flows Defect Management & Reporting * Identify, log, track, and retest defects * Work closely with developers and BA teams for issue resolution

Walmart

(USA) Senior, Software Engineer

Cave Springs, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Brillio

IVR QA Engineer- R01566922

Dallas, TX

$70 - $75/hr

Support test automation for IVR and conversational flows Defect Management & Reporting * Identify, log, track, and retest defects * Work closely with developers and BA teams for issue resolution

Walmart

(USA) Senior, Software Engineer

Bentonville, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Springdale, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Johnson, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Bella Vista, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Cassville, MO · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Farmington, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Elkins, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Gravette, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Lowell, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Centerton, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Anderson, MO · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Rogers, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Noel, MO · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

Walmart

(USA) Senior, Software Engineer

Greenland, AR · On-site

$90K - $180K/yr

You will lead end-to-end development of complex routing workflows, IVR automation, and system integrations, ensuring high availability, scalability, and performance. This role is suited for ...

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Showing results 1-20

All JobsIvr Automation Jobs

Ivr Automation information

See salary details

$37K

$107.1K

$163K

How much do ivr automation jobs pay per year?

As of Jun 27, 2026, the average yearly pay for ivr automation in the United States is $107,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $123,500.00 per year, depending on experience, location, and employer.

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

What are some common challenges faced by professionals working in IVR Automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What are the key skills and qualifications needed to thrive as an IVR Automation Specialist, and why are they important?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.
More about Ivr Automation jobs
What cities are hiring for Ivr Automation jobs? Cities with the most Ivr Automation job openings:
What states have the most Ivr Automation jobs? States with the most job openings for Ivr Automation jobs include:
What job categories do people searching Ivr Automation jobs look for? The top searched job categories for Ivr Automation jobs are:
Ivr Automation jobs near you
Infographic showing various Ivr Automation job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution, with an average salary of $107,126 per year, or $51.5 per hour.

IVR QA Engineer- R01566922

Brillio

Saint Louis, MO • On-site

$70 - $75/hr

Contractor

Posted 8 days ago

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
IVR QA Engineer
Primary Skills
  • IVR & Contact Flow Testing
  • Cyara
  • Amazon connect

Specialization
  • Quality Engineering - Web Applications & Microservices: Associate SDET

Job requirements
  • Job Description - IVR QA Engineer
    Job Summary
    • We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels.

    Key Responsibilities
    IVR & Contact Flow Testing
    • Validate IVR call flows, routing logic, and customer journeys
    • Perform end-to-end testing of inbound, outbound, and callback flows
    • Test voice, chat, and self-service interactions for accuracy and usability

    Functional & Integration Testing
    • Test integrations between Amazon Connect, AWS services, and backend systems
    • Validate APIs, Lambda functions, and data flows across systems
    • Ensure correct handling of user inputs, fallback scenarios, and edge cases

    Test Design & Execution
    • Design detailed test cases, test scenarios, and test data
    • Execute functional, regression, system, and integration testing
    • Perform smoke and sanity testing during releases

    Automation & Tools
    • Develop and maintain test automation scripts where applicable
    • Use tools like Cyara, Selenium, or API testing frameworks for validation
    • Support test automation for IVR and conversational flows

    Defect Management & Reporting
    • Identify, log, track, and retest defects
    • Work closely with developers and BA teams for issue resolution
    • Prepare test reports, status updates, and quality metrics

    Quality Assurance & Compliance
    • Ensure high-quality delivery aligned with business requirements
    • Validate compliance with security and data standards
    • Participate in UAT support and production validation

    Required Skills & Qualifications
    • 3-8 years of experience in QA or testing roles
    • Hands-on experience in IVR / Contact Center testing
    • Experience with Amazon Connect or similar platforms
    • Strong understanding of call flows, routing, and telephony concepts
    • Experience with API testing and backend validation
    • Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
    • Experience in test case design, execution, and defect tracking
    • Strong understanding of SDLC, STLC, and Agile methodologies

    Preferred Skills
    • Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
    • Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
    • Experience in automation frameworks (Selenium, REST Assured, etc.)
    • Knowledge of contact centre platforms like Avaya or Genesys
    • Familiarity with CI/CD and DevOps testing practices

    Soft Skills
    • Strong analytical and problem-solving abilities
    • Good communication and stakeholder coordination skills
    • Attention to detail and quality mindset
    • Ability to work in fast-paced, Agile environments

$70 - $75 an hour
Know more about Brillio : https://www.brillio.com/join-us/
PPE: https://www.brillio.com/platform-and-product-engineering/
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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