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Ivr Automation Jobs in Georgia (NOW HIRING)

Zelis

Director, Contact Center Technology

Atlanta, GA · On-site

Drive modernization initiatives across voice, digital channels, IVR, routing, self-service, AI, automation, analytics, and workforce enablement. * Evaluate emerging technologies and industry trends ...

Internet Brands

Five9 Administrator

Atlanta, GA

... automation skills. Key Responsibilities Include: * Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot ...

All JobsIvr Automation JobsIvr Automation Jobs in Georgia

Ivr Automation information

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What are the key skills and qualifications needed to thrive as an IVR Automation specialist?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.

What cities in Georgia are hiring for Ivr Automation jobs?

Cities in Georgia with the most Ivr Automation job openings:

Ivr Automation jobs near you
Infographic showing various Ivr Automation job openings in Georgia as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.

Openings on IVR Quality Analyst

TestingXperts

Alpharetta, GA

Full-time

Re-posted yesterday

Job description

Company Description

Greetings for the day!
My name is Suneetha from Testing Xperts, we are a global staffing, consulting and technology solutions company, offering industry-specific solutions to our fortune 500 clients and worldwide corporations.

Job Description

Title: IVR Quality Analyst

Location: Alpharetta, GA/Middle town, NJ

Duration: 6 to 12 months

Interview: Phone and Skype

Job description:-

Lab Build & Maintenance

Procure, install and configure Lab equipment across platforms

IVR Platforms - Avaya, Cisco, Genesys

Operating System - Linux, Windows, VMware

Tools - Monitoring tools, configuration tools and performance test tools

Automation tools across above platforms

Build lab environments

Manage change control of lab environments through certification cycles

Certification strategy including validation of requirements, design

Provide and justify effort estimates

Configuring lab and environments for Testing

Designing and Developing Certification Tools and Automation

Creating Certification plan and underlying test plans

Documenting strategy, review and editing

Escalate technical and project issues to Project Manager

Report project status to Project Manager

Provide technical support during deployment in Production

Assist with technical interviews of prospective team "

Qualifications

Graduation 

Additional Information

All your information will be kept confidential according to EEO guidelines.

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