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Ivr Automation Jobs in Georgia (NOW HIRING)

Rollins, Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site +1

$100K - $138K/yr

... automation, AI enablement, and operational excellence. Apply in minutes with a resume, even from ... IVA, IVR, AI agents, various bots * Partner with AI teams and business stakeholders to develop ...

MissQuito

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$120 - $180/hr

... design, automation, AI enablement, and operational excellence. Responsibilities You will ... IVA, IVR, AI agents, various bots * Partner with AI teams and business stakeholders to develop ...

New

Rollins, Inc

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

... automation, AI enablement, and operational excellence. Apply in minutes with a resume, even from ... IVA, IVR, AI agents, various bots * Partner with AI teams and business stakeholders to develop ...

Morgan Stanley

Director, QA Engineer

Alpharetta, GA · Hybrid

$148K/yr

API Automation; * ETL; * DB2; * Informatica; * IVR; * Call Flow; * Call Routing; * Agent Desktop; * BDD test automation; * Keyword Driven test automation; * Data Driven test automation; * Agile ...

Socket.dev

Director, QA Engineer

Alpharetta, GA · On-site

$133 - $163/hr

API Automation; * ETL; * DB2; * Informatica; * IVR; * Call Flow; * Call Routing; * Agent Desktop; * BDD test automation; * Keyword Driven test automation; * Data Driven test automation; * Agile ...

New

Morgan Stanley

Director, QA Engineer

Alpharetta, GA · Hybrid

$148K/yr

API Automation; ETL; DB2; Informatica; IVR; Call Flow; Call Routing; Agent Desktop; BDD test automation; Keyword Driven test automation; Data Driven test automation; Agile Methodology; Testing ...

Morgan Stanley

Director, QA Engineer

Alpharetta, GA · On-site

$148K/yr

API Automation; * ETL; * DB2; * Informatica; * IVR; * Call Flow; * Call Routing; * Agent Desktop; * BDD test automation; * Keyword Driven test automation; * Data Driven test automation; * Agile ...

Morgan Stanley

Director, QA Engineer

Alpharetta, GA · Hybrid

$148K/yr

API Automation; ETL; DB2; Informatica; IVR; Call Flow; Call Routing; Agent Desktop; BDD test automation; Keyword Driven test automation; Data Driven test automation; Agile Methodology; Testing ...

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All JobsIvr Automation JobsIvr Automation Jobs in Georgia

Ivr Automation information

What is IVR automation?

IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.

What are the key skills and qualifications needed to thrive as an IVR Automation specialist?

To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.

What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?

Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.

What is the difference between Ivr Automation vs Call Center Agent?

AspectIvr AutomationCall Center Agent
CredentialsTechnical skills, knowledge of telephony systemsCommunication skills, customer service experience
Work EnvironmentRemote or on-site technical setup, automated systemsCall centers, customer service centers
Industry UsageTelecommunications, customer support automationCustomer service, sales, support roles

Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.

What cities in Georgia are hiring for Ivr Automation jobs?

Cities in Georgia with the most Ivr Automation job openings:

Ivr Automation jobs near you
Infographic showing various Ivr Automation job openings in Georgia as of July 2026, with employment types broken down into 90% Full Time, 5% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution.

Genesys Cloud / IVR Developer

Syntricate Technologies

Alpharetta, GA • On-site

$53.50 - $73.25/hr

Full-time

Re-posted 2 days ago

Job description

Job Summary:
Syntricate Technologies is a company focused on providing advanced technology solutions, and they are seeking a Genesys Cloud / IVR Developer. The role involves developing and implementing IVR systems using Genesys technologies, with a focus on automation and streamlining processes.
Responsibilities:
• Experience on IVR ( Interactive Voice Response)
• Development experience using C#/Java
• Experience on Genesys Composer Experience in Interaction Routing and Designer (IRD)
• Experience in Interaction Workspace (IW)
• Ability to identify opportunities to automate / streamline where applicable in overall solution
Qualifications:
Required:
• Genesys Engage
• CTI Genesys
• Core Java
• Genesys Inbound Voice
• Experience on IVR (Interactive Voice Response)
• Development experience using C#/Java
• Experience on Genesys Composer
• Experience in Interaction Routing and Designer (IRD)
• Experience in Interaction Workspace (IW)
• 5+ years experience working as a Genesys developer
• Experience on working with CI/CD
• 4+ years working with Genesys Cloud objects and Architect flows
• Ability to identify opportunities to automate / streamline where applicable in overall solution
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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