Cyra Tester
Detroit, MI · On-site
$80K - $85K/yr
... channels • IVR platform testing by Cyara and Python/JavaScript for test automation • Minimum 4 years of experience in contact center related technologies and experience in testing any IVR ...
Cyra Tester
Detroit, MI · On-site
$80K - $85K/yr
... channels • IVR platform testing by Cyara and Python/JavaScript for test automation • Minimum 4 years of experience in contact center related technologies and experience in testing any IVR ...
Information Technology_USA - USA_Senior Engineer
Grand Rapids, MI · On-site
$99K - $136K/yr
... IVR call flows using Five9 Studio. • Develop and optimize IVR scripting to support business ... automation, and custom workflows. • Integrate Five9 with CRM systems, SSO applications, and ...
Information Technology_USA - USA_Senior Engineer
Grand Rapids, MI · On-site
$99K - $136K/yr
... IVR call flows using Five9 Studio. • Develop and optimize IVR scripting to support business ... automation, and custom workflows. • Integrate Five9 with CRM systems, SSO applications, and ...
Nice CXOne Senior Developer
Detroit, MI · On-site
$90K - $110K/yr
... IVR & Bot Development using Mpower studio • Hands-on experience with NICE CXone development ... • Develop automation scripts for provisioning and configuration. • Work closely with ...
Nice CXOne Senior Developer
Detroit, MI · On-site
$90K - $110K/yr
... IVR & Bot Development using Mpower studio • Hands-on experience with NICE CXone development ... • Develop automation scripts for provisioning and configuration. • Work closely with ...
Genesys telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.) * Develop reporting automation to improve reporting efficiency * Provide input for CRM development to ...
Genesys telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.) * Develop reporting automation to improve reporting efficiency * Provide input for CRM development to ...
Genesys telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.) * Develop reporting automation to improve reporting efficiency * Provide input for CRM development to ...
Genesys telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.) * Develop reporting automation to improve reporting efficiency * Provide input for CRM development to ...
... automation skills. Key Responsibilities Include: * Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot ...
... automation skills. Key Responsibilities Include: * Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations. * Troubleshoot ...
... automation and routing capabilities, and ensure reliable platform performance, continuous ... Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics) * Proven ...
... automation and routing capabilities, and ensure reliable platform performance, continuous ... Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics) * Proven ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
Developing and integrating application components using software development principles, application integration methods, workflow automation, contact routing logic or IVR and conversational ...
... IVR, network features), reporting automation applications • Ability to prioritize effectively with a demonstrated history of independent decision-making capabilities and strong organizational ...
... IVR, network features), reporting automation applications • Ability to prioritize effectively with a demonstrated history of independent decision-making capabilities and strong organizational ...
... IVR, network features), reporting automation applications Ability to prioritize effectively with a demonstrated history of independent decision-making capabilities and strong organizational skills ...
... IVR, network features), reporting automation applications Ability to prioritize effectively with a demonstrated history of independent decision-making capabilities and strong organizational skills ...
Ivr Automation information
What is IVR automation?
IVR automation refers to the use of Interactive Voice Response (IVR) technology to automate customer interactions over the phone. It allows callers to interact with a computerized system using voice commands or keypad inputs, enabling them to access information, perform transactions, or be routed to the appropriate department without speaking to a live agent. This technology helps businesses streamline call center operations, reduce wait times, and improve customer service efficiency.
What are the key skills and qualifications needed to thrive as an IVR Automation specialist?
To thrive as an IVR Automation Specialist, you need expertise in telephony systems, scripting languages (such as VXML or JavaScript), and experience with call flow design, typically supported by a degree in computer science or a related field. Familiarity with IVR platforms (like Genesys, Avaya, or Cisco), integration tools, and knowledge of API or database connectivity are essential. Strong analytical thinking, problem-solving abilities, and effective communication help in collaborating with stakeholders and troubleshooting complex issues. These skills are crucial for designing efficient, user-friendly IVR solutions that enhance customer experience and optimize business operations.
What are some common challenges faced by professionals working in IVR automation, and how can they be addressed?
Professionals in IVR Automation often encounter challenges such as integrating new IVR solutions with legacy systems, ensuring a seamless customer experience, and managing frequent updates to call flows based on evolving business needs. To address these, it's important to develop strong collaboration with IT and customer service teams, maintain up-to-date documentation, and utilize robust testing frameworks to simulate real-world usage scenarios. Continuous learning and staying informed about the latest IVR technologies can also help professionals proactively solve integration and design challenges.
What is the difference between Ivr Automation vs Call Center Agent?
| Aspect | Ivr Automation | Call Center Agent |
|---|---|---|
| Credentials | Technical skills, knowledge of telephony systems | Communication skills, customer service experience |
| Work Environment | Remote or on-site technical setup, automated systems | Call centers, customer service centers |
| Industry Usage | Telecommunications, customer support automation | Customer service, sales, support roles |
Ivr Automation involves designing and managing automated phone systems to handle customer interactions, while Call Center Agents directly communicate with customers. Both roles are essential in customer support but differ in technical complexity and daily tasks.
What cities in Michigan are hiring for Ivr Automation jobs?
Cities in Michigan with the most Ivr Automation job openings:
$80K - $85K/yr
Full-time
Posted 16 days ago
Job description
Cyra Tester
• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures
• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
• Ability to simulate concurrent calls and track system performance
• Prepare test scenarios, test cases, and reusable scripts
• Perform E2E customer journey testing for voice & digital channels
• IVR platform testing by Cyara and Python/JavaScript for test automation
• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
• Good understanding of below contact center concepts:
o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
• Design, develop, execute and maintain automated test scripts for the IVR system
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules
• Develop and document test plans
• Work closely with the development team to ensure defects are closed timely manner.
• Strong analytical, problem-solving and Troubleshooting skills
• Excellent communication skills and should work directly with customers/vendor
Salary Range- $80,000-$85,000 a year
#LI-SP3
#LI-VX1
• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures
• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
• Ability to simulate concurrent calls and track system performance
• Prepare test scenarios, test cases, and reusable scripts
• Perform E2E customer journey testing for voice & digital channels
• IVR platform testing by Cyara and Python/JavaScript for test automation
• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
• Good understanding of below contact center concepts:
o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
• Design, develop, execute and maintain automated test scripts for the IVR system
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules
• Develop and document test plans
• Work closely with the development team to ensure defects are closed timely manner.
• Strong analytical, problem-solving and Troubleshooting skills
• Excellent communication skills and should work directly with customers/vendor
Salary Range- $80,000-$85,000 a year
#LI-SP3
#LI-VX1